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Lost router configuration, WiFi now unsecured?


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9 replies to this topic

#1 saluqi

saluqi

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  • Gender:Male
  • Location:southern San Joaquin Valley, Calfornia
  • Local time:05:04 AM

Posted 01 March 2017 - 06:04 PM

Taking care of the basic questions first:

 

Computers: Dell XPS 8700 (Win 10 Pro) and Dell Inspiron 5537 (Win 10 Home)

How connected: XPS wired, Inspiron wifi

Router: Cisco Linksys EA2700

Distance router to wifi computer: about 4 feet, no objects in between

Type of Internet connection: not sure - microwave from local ISP 20 miles away to our water tower, relay from water tower to small parabolic antenna on my roof, coax through my wall, RJ45 jack inside the wall, Ethernet cable to small power supply box plugged into wall mains, Ethernet cable from that box to the router.  It comes up with a Comcast identifier.  Probably the MiniToolbox report tells more.

 

Narrative:

 

I originally installed this router using the supplied software which created a random SSID, wireless password and router password.  Besides the 2 computers there is a printer/scanner (HP Photosmart 6525) wired to the XPS 8700, printing from the Inspiron as a network printer, and a Nikon film scanner and a 2 TB external HDD, both wired to the XPS 8700.  All this ran perfectly for many months.  During that time, when I clicked on the network icon in the systray I got Comcast info at the top, then a line, then below it my SSID name as "secured" and then the SSID "guest" which I kept disabled.

 

Some days ago, while rearranging things in the room, I accidentally unplugged some of the power cords.  Shortly thereafter we had an overnight power outage.  I can't say for certain which caused the problem (probably the unplugging) but in any case when I click on the network icon I now get the Comcast link at the top, and below the line, instead of the familiar two SSID entries, only "Cisco15363" as "Open".  I have that "not connected" but still get the message there, and also from Avast Premier, that the connection is unsecured and anybody could be listening to it.  So my question is really, how do I get back to my former SSID and password setup so the connection is not "Open" but "Secured".  I do know the real SSID and both passwords.

 

FWIW my smartphone (Samsung Galaxy S5) is set up to connect to WiFi when in range (only my own network and that in the office, both password protected) and it still shows the correct SSID for my network.

 

MiniToolbox report:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by John (administrator) on 01-03-2017 at 13:30:57
Running from "C:\Users\John\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: XPS 8700 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
127.0.0.1 localhost
0.0.0.0 m.fr.a2dfp.net
0.0.0.0 mfr.a2dfp.net
0.0.0.0 ad.a8.net
0.0.0.0 asy.a8ww.net
0.0.0.0 static.a-ads.com
0.0.0.0 atlas.aamedia.ro
0.0.0.0 abcstats.com
0.0.0.0 ad4.abradio.cz
0.0.0.0 a.abv.bg
0.0.0.0 adserver.abv.bg
0.0.0.0 adv.abv.bg
0.0.0.0 bimg.abv.bg
0.0.0.0 ca.abv.bg
0.0.0.0 www2.a-counter.kiev.ua #[server down?]
0.0.0.0 track.acclaimnetwork.com
0.0.0.0 accuserveadsystem.com
0.0.0.0 www.accuserveadsystem.com
0.0.0.0 achmedia.com
0.0.0.0 csh.actiondesk.com
0.0.0.0 ads.activepower.net
0.0.0.0 app.activetrail.com
0.0.0.0 stat.active24stats.nl #[Tracking.Cookie]
0.0.0.0 traffic.acwebconnecting.com
0.0.0.0 office.ad1.ru
0.0.0.0 cms.ad2click.nl
0.0.0.0 ad2games.com
0.0.0.0 ads.ad2games.com
0.0.0.0 content.ad20.net
0.0.0.0 core.ad20.net
 
There are 12158 entries.
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Dell Wireless 1703 802.11b|g|n (2.4GHz) = Wireless Network Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 6" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : XPS_8700
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 34-17-EB-C1-D3-15
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b54e:da56:4959:5a18%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, February 27, 2017 6:19:23 PM
   Lease Expires . . . . . . . . . . : Thursday, March 02, 2017 4:16:55 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 238295019
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-86-DE-83-34-17-EB-C1-D3-15
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Wireless LAN adapter Wireless Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)
   Physical Address. . . . . . . . . : B0-10-41-77-D2-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 3:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-10-41-77-D2-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 6:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 52-10-41-77-D2-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : B0-10-41-77-D2-80
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 14:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:d5c:5a30:1463:a27a:cd35:348d(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1463:a27a:cd35:348d%15(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 218103808
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-86-DE-83-34-17-EB-C1-D3-15
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{0395485B-8124-4299-AED3-AE71A6C577CF}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  Cisco15363
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4007:80d::200e
 172.217.5.206
 
 
Pinging google.com [172.217.5.206] with 32 bytes of data:
Reply from 172.217.5.206: bytes=32 time=66ms TTL=53
Reply from 172.217.5.206: bytes=32 time=69ms TTL=53
 
Ping statistics for 172.217.5.206:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 66ms, Maximum = 69ms, Average = 67ms
Server:  Cisco15363
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 2001:4998:44:204::a7
 98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=149ms TTL=46
Reply from 98.139.183.24: bytes=32 time=134ms TTL=46
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 134ms, Maximum = 149ms, Average = 141ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  3...34 17 eb c1 d3 15 ......Realtek PCIe GBE Family Controller
 11...b0 10 41 77 d2 7f ......Dell Wireless 1703 802.11b/g/n (2.4GHz)
 14...12 10 41 77 d2 7f ......Microsoft Wi-Fi Direct Virtual Adapter
 17...52 10 41 77 d2 7f ......Microsoft Hosted Network Virtual Adapter
 19...b0 10 41 77 d2 80 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 10...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.107     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link     192.168.1.107    281
    192.168.1.107  255.255.255.255         On-link     192.168.1.107    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.107    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link     192.168.1.107    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link     192.168.1.107    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 15    331 ::/0                     On-link
  1    331 ::1/128                  On-link
 15    331 2001::/32                On-link
 15    331 2001:0:d5c:5a30:1463:a27a:cd35:348d/128
                                    On-link
  3    281 fe80::/64                On-link
 15    331 fe80::/64                On-link
 15    331 fe80::1463:a27a:cd35:348d/128
                                    On-link
  3    281 fe80::b54e:da56:4959:5a18/128
                                    On-link
  1    331 ff00::/8                 On-link
  3    281 ff00::/8                 On-link
 15    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/28/2017 07:46:53 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (02/28/2017 05:34:51 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifest.
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib) (User: )
Description: WmiApRplC:\WINDOWS\system32\wbem\wmiaprpl.dll8
 
Error: (02/27/2017 02:22:14 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib) (User: )
Description: MSDTCC:\WINDOWS\system32\msdtcuiu.DLL8
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib) (User: )
Description: LsaC:\Windows\System32\Secur32.dll8
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib) (User: )
Description: ESENTC:\WINDOWS\system32\esentprf.dll8
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib) (User: )
Description: .NETFrameworkC:\WINDOWS\system32\mscoree.dll8
 
Error: (02/27/2017 12:16:27 PM) (Source: DbxSvc) (User: )
Description: (-2145452013) The system could not find the filter specified.
 
 
System errors:
=============
Error: (02/28/2017 07:47:20 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Hewlett-Packard  - Imaging - Null Print - HP Photosmart 6520 series.
 
Error: (02/27/2017 08:19:46 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Hewlett-Packard  - Imaging - Null Print - HP Photosmart 6520 series.
 
Error: (02/27/2017 06:20:13 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/27/2017 06:20:13 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/27/2017 06:20:10 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (02/27/2017 06:19:46 PM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error: 
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Error: (02/27/2017 09:46:13 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Hewlett-Packard  - Imaging - Null Print - HP Photosmart 6520 series.
 
Error: (02/26/2017 07:55:07 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Hewlett-Packard  - Imaging - Null Print - HP Photosmart 6520 series.
 
Error: (02/25/2017 11:09:00 PM) (Source: Microsoft-Windows-GroupPolicy) (User: NT AUTHORITY)
Description: The processing of Group Policy failed. Windows could not apply the registry-based policy settings for the Group Policy object LocalGPO. Group Policy settings will not be resolved until this event is resolved. View the event details for more information on the file name and path that caused the failure.
 
Error: (02/25/2017 07:49:38 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Hewlett-Packard  - Imaging - Null Print - HP Photosmart 6520 series.
 
 
Microsoft Office Sessions:
=========================
Error: (02/28/2017 07:46:53 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (02/28/2017 05:34:51 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_89c64d28dafea4b9.manifestC:\Users\John\Downloads\esetsmartinstaller_enu.exe
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib)(User: )
Description: WmiApRplC:\WINDOWS\system32\wbem\wmiaprpl.dll8
 
Error: (02/27/2017 02:22:14 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib)(User: )
Description: MSDTCC:\WINDOWS\system32\msdtcuiu.DLL8
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib)(User: )
Description: LsaC:\Windows\System32\Secur32.dll8
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib)(User: )
Description: ESENTC:\WINDOWS\system32\esentprf.dll8
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (02/27/2017 02:22:14 PM) (Source: Perflib)(User: )
Description: .NETFrameworkC:\WINDOWS\system32\mscoree.dll8
 
Error: (02/27/2017 12:16:27 PM) (Source: DbxSvc)(User: )
Description: (-2145452013) The system could not find the filter specified.
 
 
CodeIntegrity Errors:
===================================
  Date: 2017-02-17 17:49:01.304
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-02-17 17:48:58.774
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-02-12 15:11:00.296
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
 
=========================== Installed Programs ============================
 
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.023.20070 - Adobe Systems Incorporated)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 372.54 - NVIDIA Corporation) Hidden
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.4.0.170 - Atheros)
Avast Premier (HKLM-x32\...\Avast Antivirus) (Version: 17.2.2288 - AVAST Software)
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
BlueGriffon version 1.8 (HKLM-x32\...\{A9015334-10BE-4D64-A776-203336EFE806}_is1) (Version: 1.8 - Disruptive Innovations SAS)
BlueGriffon version 2.1.1 (HKLM-x32\...\{39D22807-6030-43EA-AA41-70B52F14E1FC}_is1) (Version: 2.1.1 - Disruptive Innovations SAS)
CCleaner (HKLM\...\CCleaner) (Version: 5.27 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version: 8.0.2.9 - Foolish IT LLC)
Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.7.1.2 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.1.2 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.9.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{693A23FB-F28B-4F7A-A720-4C1263F97F43}) (Version: 3.1.1002.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.72 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{27130E51-9555-408B-8134-7BFF54EDE27B}) (Version: 1.3.0.72 - Dell)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Dell Inc.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 20.4.19 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
FileZilla Client 3.21.0 (HKLM-x32\...\FileZilla Client) (Version: 3.21.0 - Tim Kosse)
FLIRCloudClient 2.1.15 (HKLM-x32\...\FLIRCloudClient) (Version: 2.1.15 - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 56.0.2924.87 - Google Inc.)
Google Earth (HKLM-x32\...\{F6430171-B86B-4639-839E-374913E7911D}) (Version: 7.1.8.3036 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Photosmart 6520 series Basic Device Software (HKLM\...\{1151BCF8-3246-4E34-9C17-22E66318C41C}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart 6520 series Help (HKLM-x32\...\{D3293275-1002-41F5-BC37-099B4251FF5B}) (Version: 28.0.0 - Hewlett Packard)
HP Photosmart 6520 series Product Improvement Study (HKLM\...\{F144E07C-4019-4092-BE25-B57819C97D2F}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Support Assistant (HKLM-x32\...\{56D27851-B9A6-430F-875A-E2D7A3802C7B}) (Version: 8.3.50.9 - HP Inc.)
HP Support Solutions Framework (HKLM-x32\...\{2B5A1E68-6617-406D-B797-5DAB5B4630B8}) (Version: 12.5.32.203 - HP Inc.)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{e48a2f61-851a-4155-82f9-af1b04db8c3b}) (Version: 10.0.13 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.0.1168 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.0.2.1001 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{7224B7CE-196C-4E2A-A1AE-1D7BF259FD36}) (Version: 3.4.1942 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
IrfanView 4.44 (32-bit) (HKLM-x32\...\IrfanView) (Version: 4.44 - Irfan Skiljan)
Malwarebytes version 3.0.6.1469 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.0.6.1469 - Malwarebytes)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7571.2109 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 376.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 376.53 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.3.0.95 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.3.0.95 - NVIDIA Corporation)
NVIDIA Graphics Driver 376.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 376.53 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.17 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.17 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.3.0.95 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 2.3.5.0 - NVIDIA Corporation) Hidden
NvvHci (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvvHci) (Version: 2.02.0.5 - NVIDIA Corporation) Hidden
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7571.2109 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7571.2109 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7571.2109 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7571.2109 - Microsoft Corporation) Hidden
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7544 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
SafeZone Stable 3.55.2393.561 (HKLM-x32\...\SafeZone 3.55.2393.561) (Version: 3.55.2393.561 - Avast Software) Hidden
Secunia PSI (3.0.0.11005) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.11005 - Secunia)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0351 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.3.0.95 - NVIDIA Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
SpywareBlaster 5.5 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.5.0 - BrightFort LLC)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
WinPatrol (HKLM-x32\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 34.11.2016.27 - Ruiware)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 24%
Total physical RAM: 16335.21 MB
Available physical RAM: 12316.84 MB
Total Virtual: 32719.21 MB
Available Virtual: 28312.73 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:907.25 GB) (Free:614.26 GB) NTFS
7 Drive i: (WD SmartWare) (CDROM) (Total:0.43 GB) (Free:0 GB) UDF
8 Drive j: (My Book) (Fixed) (Total:1862.36 GB) (Free:1408.37 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\XPS_8700
 
Administrator            DefaultAccount           Guest                    
John                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
12-02-2017 15:53:55 Windows Update
16-02-2017 01:58:01 Windows Update
19-02-2017 07:07:55 Windows Update
22-02-2017 07:08:55 Windows Update
25-02-2017 15:48:43 Windows Update
01-03-2017 03:46:39 Windows Update
 
**** End of log ****
 
There are some things in this report that don't look right to me?
 
Thanks,


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#2 Avast_Team

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Posted 01 March 2017 - 07:28 PM

First of all, thanks for using Premier, we appreciate your support :) DId you see the 2017 updates?

 

As for the unsecured Wi-Fi, sounds like your router got zapped by the outage. Meaning your former SSID and PW are no longer represented there and it has to be reconfigured. Have you tried logging into the router directly (usually through 192.168.1.1) and setting up the Wi-FI config to use WPA2 encryption?

 

You can then set up the SSID/password as usual and get your connection secured, although usually the default Wi-Fi isn't "open" but rather has a unique password for your router, but yours may be different. If you can't get in via wireless, wired should work. You'll also need the Linksys default credentials to get into the admin screen.

 

Avast Team


Edited by Avast_Team, 01 March 2017 - 07:29 PM.


#3 saluqi

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Posted 02 March 2017 - 01:13 PM

I have been able to log in to the router via 192.168.1.1 using the existing router PW and SSID (the ones created by the Linksys setup software when I originally installed the router).  Only, I'm not sure what to do after that.  Routers seem to be a gap in my education.  So, how to set up WPA2 encryption for the WiFi, and reset the SSID and PWs if necessary?

 

I do know the original SSID, the router PW and the WIFi PW.

 

I am really feeling stupid here.  I used to write database software using xBase compilers etc., writing custom routines in assembler if necessary, and back in the long gone days before PhotoShop I could edit image files at the hexadecimal level, byte for byte (talk about a slow process . . .).  But lately I've gotten spoiled, I suppose, and apparently I don't understand routers well enough to program them.  Getting old, maybe (85 last birthday . . .).



#4 saluqi

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Posted 02 March 2017 - 01:48 PM

Oops, now I am unable to log in to the router.  It keeps saying my account needs validation, and it will send me a validation message - but that message never arrives.  When I try to open a new account it says I already have one - but it does not accept my password and will not allow me to create a new one (again, no validation message arrives).



#5 saluqi

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Posted 02 March 2017 - 02:25 PM

Now I feel even more stupid.  I was able to log in to the router using "local access" and change everything back to its original values.  Now the "network" window is showing my SSID as "secured" though it does not yet show the SSID-guest connection (set to "off" in the router).  For the moment I have left the guest PW at its rather obvious default value, but should probably change it in the event I should ever decide to turn guest access "on".

 

In answer to previous questions from Avast, I think my Avast Premier (on 2 computers and one smartphone) is fully up to date.  I have it set to automatic updates.

 

You were correct that the original SSID and PWs got zapped.  I reinstated them.  Security on the WiFi is now set to WPA2/Mixed, I hope that's right (if not I can change it, now that I've figured out how).

 

Question arising, should I run MiniToolbox again to identify any other problems with this system?  I saw some possibly questionable items in the report, but perhaps they were caused by having the WiFi network not "connected"?

 

Many thanks, and apologies for being so stupid.  Chalk it up to old age <G>.



#6 saluqi

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Posted 03 March 2017 - 04:13 PM

OK, now I am confused again.  Yesterday I reconfigured the router, and found that in order to connect the laptop and the printer for WiFi I had to log each of them into the router using the network PW.  The printer (HP Photosmart 6525) appears twice in the list of devices - once as itself (because it has a wire connection to my desktop computer) and again as HP1C6A1F (network printer).  On my desktop computer both versions appear; on the laptop only the network printer.  So far so good, the printer appeared as connected and ready in both places (using Control Panel to view devices).

 

This morning the network printer was grayed-out and "offline, not connected" on both computers.  The printer's own display said it was connected.  I ran the wireless setup wizard on the printer again, causing HP1C6A1F to appear not-grayed-out and connected, online, on the desktop computer.  It remained grayed-out on the laptop.  I restarted the laptop, whereupon HP1C6A1F now appeared not-grayed-out and online on the laptop; but now the router appears grayed-out and "not connected" on the laptop, though the laptop is otherwise showing the network devices (even including my smartphone).  Does that mean I have to log the laptop into the router each time it is restarted?

 

I notice that the devices that appear under "devices" on each computer are only those relevant to that particular computer, i.e. the desktop does not show the wireless mouse I use to control the laptop, and the laptop does not show the wireless mouse of the desktop, nor the wire-connected version of the printer, nor the external hard drive, etc.  This is all new to me, so i don't know if it is correct or if it is trying to tell me something.

 

Yesterday morning MBAM 3 on the desktop popped up a window, at least once a minute, telling me that something on my computer was trying to contact a website that was being blocked by MBAM.  The website address was 239.255.255.250 and the program trying to contact it was C:\Program Files\HP\HP Photosmart 6520 Series\Bin\HPNetworkCommunicator.exe - checking for updates to printer software/firmware?  That stopped after I restarted the computer, but this morning the same popup appeared on the laptop for a few minutes.  Could this be related to the connectivity problems mentioned above?  Do I have to create a MBAM exception for that web site?  On both computers?  They are both running MBAM version 3.0.6.1469.

 

Oops - while i was typing the above on the desktop, the router icon on the laptop has changed from grayed-out to not-grayed-out, and after moving the cursor off it and back again its status changed from "not connected" to normal.

 

I am still confused.  Is there somewhere I can read up on this stuff to save me asking stupid questions?



#7 saluqi

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Posted 03 March 2017 - 11:52 PM

Now this is getting ridiculous.  I've been away from the computer for a couple of hours doing other things.  When I came back the desktop still showed everything connected and online.  The laptop (which was not off, just sleeping) now showed the network printer and the router both "not connected".  So I went to the printer and checked "WiFi".  First time it said "problem with connection" and then a minute later it said "connected".  What's going on there?

 

Reboot laptop, it shows WiFi connection to my network (identified by correct SSID).  Control Panel still shows router and network printer grayed-out and "not connected".  Meanwhile the desktop still shows the network printer as connected.

 

After some time (at least 10-15 minutes) go to printer, go to Wireless Setup Wizard and log the printer in again.  It says "connection successful".  Laptop still shows printer and router "disconnected".  Network printer still shows as connected and online on desktop computer.

 

Now after about 10 minutes (during which I stepped out of the room) the network printer has suddenly become "connected" and "online" on the laptop.  Question arising, of course, would it have done so even if I had not gone through  the setup wizard at the printer?  Further question: if I wait long enough, will the router suddenly appear "connected" on the laptop?  Further question: if I log the DESKTOP into the wireless network, will that make all this nonsense go away?  I note that my smartphone, which logs on to the WiFi automatically whenever I am in range, appears among the devices only on the laptop, not on the desktop.  OTOH the network status on the desktop says it is connected to the SSID, and secured.

 

After another 15 minutes or so I lost patience and rebooted the laptop.  When it came back up the network printer was still not-grayed and connected, but the other printers were now for the first time grayed out.  After perhaps less than a minute they all came up as connected - and the network printer dropped back to grayed-out.  The router remains grayed-out.

 

Now after 5 minutes or so the router suddenly appears as not-grayed and connected at the laptop.  The network printer is still disconnected and offline (though it continues to show as connected and online at the desktop).

 

After another 15 minutes of fruitless waiting, restart the laptop again.  This time everything comes up not-grayed and "connected" - EXCEPT the network printer.(which still shows as "connected" on the desktop - note this is the "network printer" connected by WiFi, not the wired connection to the desktop which is displayed as another printer).

 

Sooo, wait 5 minutes and then run the Wireless Connection Wizard on the printer.  Connection successful.  Network printer still shows as "not connected" on the laptop, as "connected" on the desktop.  After a few minutes, restart laptop.  Now router and network printer are grayed-out.  Furious hard disk and Internet activity, by the lights.  All 4 lights lit continuously, for several minutes now.

 

So let's try a cold boot.  Shut down, wait a while, start up again.  Network status says connected to my SSID, secured.  Control panel, devices and printers, shows router and network printer grayed-out and disconnected, as before.

 

Oho, now after some 15 minutes or more, the router has come up as not-grayed and connected at the laptop.  The printer is still grayed-out and offline.  Still not-grayed and online at the desktop. Ran setup wizard at printer.  NOW FINALLY the printer appears not-grayed and online at the laptop.  Unfortunately, we already know it probably won't stay that way.  HELP!!!

 

 

In case it might be relevant (something wrong with my setup?), the following are displayed at the desktop computer under Control Panel, Devices and Printers:

 

Devices (12): CF/MD Card, Cisco15363, Dell USB Wired Multimedia Keyboard, MS/Pro/Duo Card, My Book (external HDD), S24D590 (monitor), SD/Mini-MMC/RS Card, SM/xD Card, Speakers, Wireless Keyboard 800*, Wireless Mouse 1000, XPS_8700

 

Printers (6}: Fax, HP Photosmart 6520 Series**, HP1C6A1F (HP Photosmart 6520 Series)***, Microsoft Print to PDF, Microsoft XPS Document Writer, Send to Onenote 2016

 

Unspecified (1): Microsoft Wireless Transceiver****

 

 

The tally for the laptop is much simpler:

 

Devices (4): Cisco 35363, Galaxy S5 smartphone (paired), my laptop, Microsoft Sculpt Comfort Mouse*****

 

Printers (5): Fax, HP 1C6A1F (HP Photosmart 6520 Series)***, Microsoft Print to PDF, Microsoft XPS Document Writer, Send to OneNote 2016

 

* this wireless keyboard is no longer in use but still listed here

** the default printer, connected via USB wire to the desktop computer

*** the network printer (the same physical printer) connected by WiFi to both computers

**** the USB "dongle" that receives signals from the wireless mouse for the desktop computer

***** the Sculpt mouse for the laptop is connected by bluetooth (no dongle).
 
So what am I doing wrong?


#8 Wand3r3r

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Posted 04 March 2017 - 12:05 PM

sleep mode shuts down network interfaces to save energy.  You can set them not to do that in the interfaces properties.



#9 saluqi

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Posted 04 March 2017 - 03:06 PM

Aha, maybe that's the solution.  Currently the desktop shuts down (I have to log in again) but the laptop does not, it comes back to life instantly, already logged in, when I open the lid and touch the power button - or the mouse.

 

This morning the network printer was grayed-out on BOTH the laptop and the desktop (without my having done anything at all on either computer except log in/wake up).  The router was "disconnected" on the laptop.  After maybe 15 minutes the router came up as "connected" on the laptop.  Just now, after I'd been doing E-mail on the desktop for two or three hours, the network printer is back as "connected" on both computers.  I don't know exactly when it came back up, but it must have been at least an hour after I first looked at it and so woke the laptop up.

 

I wouldn't mind having the network interfaces shut down during sleep mode.  I do object to their taking 2 hours to wake up after starting up/waking up the computer.

 

I suppose I have to review the power settings as well as the network interface properties?

 

I am old (85) with somewhat limited mobility, but I still work as a water operator.  Much of my work is on the computers (E-mail, data analysis, writing and/or editing documents, communicating with regulatory agencies, etc.).  The laptop spends most of its time at home, plugged in to mains power and on my local WiFi network.  I also may take it to other agencies' offices, connect to their network and upload or download documents.  I may need to print documents from it, so not being able to do so on my own network is a major PITA.  Any suggestions on how to make this work better will be very welcome!



#10 saluqi

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Posted 11 March 2017 - 10:57 AM

I hate to return to this, but there's still something I don't understand here.  The desktop computer is set to sleep after a relatively short period of non-use.  I can wake it up by moving the mouse, but have to log in again.  When I do, the network printer shows as "not connected" and grayed out.  Within a couple of minutes it then shows as connected.

 

The laptop goes to sleep only if/when the lid is closed.  Takes a push of the power button to restart it.  When I restart it the network printer (the only printer connected to the laptop) shows as "not connected" and grayed out.  It takes more than 12, but less than 24 hours before the network printer comes up as connected.

 

It's not very practical to have to wait overnight before being able to print from the laptop.  So what am I doing wrong, or have set up wrong?






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