Somehow, Windows 7 failed to recognize updates for quite some time. About a month ago, they finally appeared. I mistakenly chose to update them all at the same time. And it has been downhill ever since.
First, the updates failed. When trying to enter Windows, I received the message
"Failure to configure updates, reverting changes."
It stayed on that screen for days. So, I restarted the computer, and try to enter safe mode and safe mode with command prompt. It would not open in either. I attempted a system restore, but it failed
"while mounting the registry from the restore point. An unspecified error occurred during System Restore. (0x80070020)"
I tried "Repair your Computer" but accomplished nothing other than realizing there was an X:/ as my active partition instead of my C:/. So I purchased Easy Recovery Essentials from neosmart.com. This again accomplished nothing.
Frustrated and out of patience, I purchased Windows 10 from the Microsoft Website in a hope to be able to install it over Windows 7. Install seemed to be going ok, until I got this message:
"Windows failed to start. A recent hardware or software change might be the cause. To fix this problem: 1. Insert your Windows installation disc and restart your computer. 2.Choose your language setting and then click 'Next.' 3. Click 'Repair your computer.'..."
So I restarted and this message popped up
"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click 'OK' to restart the computer, and then restart the installation."
So I did. Then I got the same message as before:
"Windows failed to start. A recent hardware or software change might be the cause....."
Restarted.. went into BIOS. Chose an option to optimize defaults. Exited BIOS. Got "Windows failed to start" message again. Restarted. Entered Boot Menu. Pressed Esc. Was given a screen:
"Press any key to boot from CD or DVD..."
I pressed a key and Windows 10 installation seemed to start normally again. After an hour, I received the "Windows failed to start" message. This is where I stopped and decided to look for help.
A little additional info:
- System Specs:
- We built the computer in February 2014. BIOS date = 7/15/2013.
- CPU: AMD FX-8350 8-Core 4.0 GHz
- Motherboard: GIGABYTE GA-990FXA-UD3 AM3+ AMD 990FX + SB950 SATA 6Gb/s USB
- Ram: G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin
- SSD/HDD: WD Blue 1TB Desktop Hard Disk Drive - 7200 RPM SATA 6Gb/s 64MB Cache 3.5 Inch - WD10EZEX
- GPU: Brand: XFX, Series: Double D, Model: FX-787A-CDFC
- PSU: CORSAIR HX Series HX750 750W ATX12V 2.3 / EPS12V 2.91
- Case: CORSAIR Vengeance Series C70 ATM Mid Tower Computer Case
- I am not computer illiterate, but I am not fluent either. My husband and I built our computer.
- I checked RAM and hardware functionality... all good.
- Our Windows 7 DVD was scratched and could not be read for a clean install.
- Tried a couple update patches Microsoft offered by downloading files, converting to ISO and loading to USB. They made no difference.
- The computer was never backed up.
- Scanned for viruses with AVG same day updates occurred and it was fine.
- Tried "/fix mbr" "/fixboot" "bootrec.exe" etc. All did not work.
- The BIOS is GIGABYTE dualbios UEFI. I have no clue about BIOS.
I was in contact with a Microsoft tech who, after going over the problems and possible solutions with, concluded “due to the operating system not booting up on safe mode and normal mode, it just means that the system have encountered severe corruptions” and advised me to bring the system to a local tech to help me format it and perform a clean install of Windows 10.
So I am trying to avoid this if I can, but I have no idea how to format without access to windows and have no clue what to do next.
Thanks for taking the time to read this. If anyone is able to help me, I would sure appreciate it!