Hey there horseradish
, welcome to Bleeping Computer.
Sorry for the delay in the reply.
I don't think I've ever heard of Rising antivirus. I looked it up and it seems to be legitimate but I have no idea how good it is at removing malware or how reputable the company is. Unless you paid for the program I would suggest that you possibly consider trying another antivirus, after uninstalling Rising. I always feel a bit apprehensive about asking users to uninstall programs that they may like, but take it as a suggestion not an order. I recommend two free antiviruses.AVG
are excellent, free antivirus programs..
Never install more than one antivirus on your system - several together can cause problems and decrease performance.
This malware is obviously being quite stubborn. I have a couple of things you can try to remove the problem. Firstly you might like to try a scan with Rising in safe mode. Antivirus tools will have a better rate of success for removing files in safe mode. This can be done tapping the F8
key as soon as you start your computer. You will be brought to a menu where you can choose to boot into safe mode. Make sure you choose the option without networking support. Run a full system scan and let Rising try and delete the file; it may be that as the file cannot auto run in safe mode it can be successfully deleted. Note that if you uninstalled Rising for another Antivirus, you can try scans with the new program in place of the above.
If that doesn't work you may have to try an alternative scanner; it is possible that Rising is simply not able to remove the malware. My first pointer would be to update the program, you could try that.
Please download, install, and update Ewido anti-spyware
Load Ewido and then click the Update tab at the top.
Under Manual Update click Start update
After the update finishes (the status bar at the bottom will display "Update successful")
Then click on the Scanner
tab at the top.
Click the "Settings" tab and then change the recommended action to Quarantine
Click Automatically generate report after every scan
Click back to the "Scan" tab and then click on Complete System Scan
This scan can take quite a while to run, so be prepared.
Ewido will list any infections found on the left hand side.
When the scan has finished, it will automatically set the recommended action.
Click the Apply all actions
Ewido will display "All actions have been applied" on the right hand side.
Click on "Save Report", then "Save Report As".
This will create a text file. Make sure you know where to find this file again (like on the Desktop).
Close Ewido and reboot!!
Let me know if the error Norton alert popups again.
Also post the ewido log here if you can.