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CCleaner installs Google Chrome with NO warning! I'm furious!


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51 replies to this topic

#1 Ghostbusters2

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Posted 28 February 2017 - 01:32 PM

(Forgive me if this is the wrong place to post this, but I just wanted to warn people about CCleaner and Piriform. Is there some place I should go to report things like this? I have already expressed my anger on the Piriform forum.)

I downloaded the latest CCleaner update, scanned it for viruses (clean) and installed it. I'm always really careful with installers and there was absolutely no mention of any bundled software. However, it also installed Google Chrome and made it my default browser!

I always thought programs like CCleaner were helping to keep my computer clean from PUPs and crapware. But now I can see that Piriform are part of the problem and I for one will never trust them again.

 

For reference, here are screenshots I took of the complete installation...

 

5bc7044567.png5bc7749d82.png5bc7f07666.png5bc8a1b072.png5bc8f0bb5d.png5bc959d60f.png



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#2 Goddess_Bastet

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Posted 28 February 2017 - 02:42 PM

I have the pro version & have something similar, since the newest version installed I have Google Chrome listed under the browser clean section yet I have searched for Chrome & it is not listed anywhere; even Revo installer pro doesn't list it so am sure it isn't installed yet if it isn't why is that browser listed under CCleaner's browser cleaning section.
I have unchecky installed too & no warning by that to say CCleaner was trying to install anything extra.

#3 thelittleduck

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Posted 28 February 2017 - 03:00 PM

You seem to have downloaded from FileHippo.  They have been including PUPs in some of the downloads for quite a while.



#4 Animal

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Posted 28 February 2017 - 07:46 PM

As thelittleduck stated it's not Pirform/CCleaner who has bundled Chrome. It's filehippo you should be outraged with.

This is another reason I always get my downloads from the source when ever possible.

Try this link for your download: https://www.piriform.com/ccleaner/download/standard

Home page for those who don't want the download link: https://www.piriform.com/ccleaner

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#5 britechguy

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Posted 28 February 2017 - 08:51 PM

A third voice saying always download from the software maker's site rather than file hosting sites if that is at all possible.

 

I still can't imagine how even FileHippo or the like can install something that might be considered a PUP (and if you don't want Chrome and it's bundled, then it's a PUP) without giving any notification.


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#6 JohnnyJammer

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Posted 01 March 2017 - 12:39 AM

Or even better, always use builds and get the protable version

https://www.piriform.com/ccleaner/builds

and also

https://www.piriform.com/defraggler/builds



#7 Ghostbusters2

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Posted 01 March 2017 - 04:40 AM

I did not choose to download from FileHippo - that's the only option CCleaner gave me!

The application told me there was an update available which sent me here:

http://www.piriform.com/ccleaner/update?v=4.11.4619&l=1033&o=6.1W6

 

When I declined the premium version, the site took me here:
http://www.piriform.com/ccleaner/download?upgrade

 

Then I clicked the free version, which sent me here:
http://filehippo.com/download_ccleaner

This is the exact file I was given from FileHippo (I've uploaded it myself):

http://wikisend.com/download/480886/ccsetup527.exe

 

I invite people to check this installer out and see if it warns you about Chrome? My system is Win 7 x64 and Chrome had never been installed before.

Bear in mind that even if there is a Chrome warning in the code, we know it will sometimes "hide" the warning (as my screenshots show). It's very easy to imagine them creating a bug to make it "accidentally" hide sometimes - for example, it might hide the warning if ANY Google product is already installed. (I use Google Earth.)


Edited by Ghostbusters2, 01 March 2017 - 05:00 AM.


#8 Platypus

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Posted 01 March 2017 - 05:19 AM

Neither the current download sourced from Filehippo, nor the file you have uploaded produced anything related to Chrome when installed on my system.

I suggest your system should be thoroughly scanned for other malware.
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#9 Ghostbusters2

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Posted 01 March 2017 - 09:05 AM

Neither the current download sourced from Filehippo, nor the file you have uploaded produced anything related to Chrome when installed on my system.

I suggest your system should be thoroughly scanned for other malware.

Thank you for verifying that the installer doesn't warn about installing Chrome.

It may not have installed Chrome for you because it's an online installer - what gets installed can be different each time. FileHippo could deliver any crap to people's computer and it can't be proven because there's no downloaded files. (In future I will always unplug my interenet connection during installation, in case an installer tries this dirty trick.)

 

As for my Chrome installation being caused by other malware - no, I scan rigorously for malware and as always I scanned my system fully right before I installed CCleaner (I use Emsisoft, Malwarebytes, ART, and Decrap). CCleaner is definitely responsible - not only has it bundled Chrome in the past, but it actually told me while it was installing Chrome, after which Chrome immediately launched.


Edited by Ghostbusters2, 01 March 2017 - 09:15 AM.


#10 quietman7

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Posted 01 March 2017 - 02:29 PM

Or even better, always use builds and get the protable version
https://www.piriform.com/ccleaner/builds
and also
https://www.piriform.com/defraggler/builds

+1

I always use portable zipped versions when they are available.
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#11 Platypus

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Posted 01 March 2017 - 06:47 PM

I've re-tried starting the installer offline (it is a full offline installer, no internet connection is required for the installation to proceed), and Chrome was offered as an optional extra, on the initial splash screen with clear opt-out.


Attached File  CCleaner Chrome.jpg   84.79KB   0 downloads

 

 

You may find this topic interesting:

 

https://forum.piriform.com/?showtopic=37849

 

especially comments from Piriform beta tester Winapp2.ini


Edited by Platypus, 01 March 2017 - 07:07 PM.

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#12 login123

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Posted 01 March 2017 - 10:12 PM

See also

https://forum.piriform.com/index.php?showtopic=47862


#13 bwv848

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Posted 01 March 2017 - 11:04 PM

I decided to follow the steps that were listed in post 7 and got the same results. I opened CCleaner Free on my Windows 7 machine, clicked Check for updates, and it brought me to the following page:
http://www.piriform.com/ccleaner/update?v=5.12.5431&l=1033&o=6.1W6
I selected No thanks and turned down the offer. Then I was brought here:
http://www.piriform.com/ccleaner/download?upgrade
When I clicked the big Download button for the free version of CCleaner, it sent me to FileHippo. However, if I navigate to Piriform's website by myself and download CCleaner from there, it sends me here instead:
http://www.piriform.com/ccleaner/download
This time it gives me the option to download from Piriform directly or from FileHippo. As you can see, there's a slight difference between the two URLs:
http://www.piriform.com/ccleaner/download?upgrade http://www.piriform.com/ccleaner/download
One has the ?upgrade argument added to it. I have discovered that ?upgrade is added to the URL when you decline the upgrade offer, which ultimately gives you one choice to click the Download button and get redirected to FileHippo.

Other users have complained about this too:
https://forum.piriform.com/?showtopic=45957
Perhaps this is Piriform's method of punishing users that refuse the upgrade. :P Or maybe it's just human error (more likely)?
 
I have a question for Ghostbusters2. Did you accidentally click on any of the deceptive advertisements on FileHippo's website to download CCleaner?

Edited by bwv848, 01 March 2017 - 11:42 PM.

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#14 JohnnyJammer

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Posted 01 March 2017 - 11:26 PM

 

See also

https://forum.piriform.com/index.php?showtopic=47862

So this is a camping by someone trying to bad mouth the company hey?

It would appear to be the case if you ask me. Try and make the competition look bad and then on the 13th post mention a new product that doesnt have a chrome installer LOL.



#15 Ghostbusters2

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Posted 02 March 2017 - 05:46 AM

Thanks for the info/responses.

 

Probably stating the obvious, but if I'd have known you can download installers directly from the Piriform website, I would never have used the FileHippo download.

 

 

I have a question for Ghostbusters2. Did you accidentally click on any of the deceptive advertisements on FileHippo's website to download CCleaner?

 

I use Adblock Plus so generally don't see any advertisements. On FileHippo I simply clicked the green button shown in my screenshot above, this immediately downloaded the file with no more clicks necessary

 

So this is a camping by someone trying to bad mouth the company hey?

 

That's right yes, I am trying to badmouth this company. So far I've only made this thread and the one on the Piriform forum. Not sure where to report this but I want as many people to know about it as possible.






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