I've tried everything I can think of, so I'm hoping that you all here can help.
As referenced in the title, for the past month I have been experiencing frequent full freezes of Windows 10, which necessitate a hard reboot by holding the power button down. There doesn't seem to be any outward correlation to programs active, processes currently running, etc, that I have been able to tell. What happens during the freeze is that any internet-connected applications will cease to connect, followed by a lock-up of everything roughly 15 seconds later, but with no BSOD and nothing obvious in Event Viewer that seem at all related to the crashing. I originally thought it had something to do with video driver conflicts, so I made sure those were updated, as well as other drivers, but crashes still occurred. After a while, I decided to try reinstalling Windows 10 fresh, using the clean installation utility in Settings, to try using solely the manufacturers default drivers, but still experienced crashes. I then tried to update drivers using only the versions presented on the Dell website (e.g., I'm currently using a five-month old AMD driver from the website, rather than the newest version), but I am still frequently crashing even on that set-up. Crashes have been rather varied in day-to-day frequency; some days, like yesterday, I experience zero, and other days I crash four times or more. It even froze and had to be rebooted while typing this post.
My other thought was maybe it's temperature-related, as the bottom and back sides of the laptop tend to get warm, but I keep it generally well-ventilated, and the crashes don't even seem to related to when the laptop is running warm to the touch, either.
My laptop is still under warranty, being only three months old, but I am very reluctant to send it back to Dell as I use it quite often, and I don't have anything else I can fall back on to use in the meantime, so I'm hoping that I can fix it myself (with some help).
I tried running Perfmon four times, but it has never generated a report regardless of how long I let it run, and I included an Event Viewer log for good measure, just in case.
Edited by nearfantastica00, 27 February 2017 - 10:12 PM.