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Multiple BSOD since July


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#1 Paena

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Posted 27 February 2017 - 06:38 PM

Hello

 

I've been having trouble with my computer for a long period now. At first we discovered there was a metal piece of the hardware stuck in one of the usb slots. We thought the BSOD problem might be solved and actually it was, for a couple weeks. Then I started getting new BSOD's with different messages. 

 

Can someone please help me find out? Please forgive me for not knowing much of computers.

 

Edit: 

 

· Windows 7
·  x64 ?
· What was original installed OS on system? I don't know I bought this pc second hand.

· Is the OS an OEM version  The OS was already installed.
· Age of system (hardware)  Bios version: 24/06/2010
· Age of OS installation :  29/06/2016 - No I did not re-instal

· CPU: Intel ® Core™ i5 CPU 650 @ 3.20 GHz
· Video Card:  NVIDIA GeForce GT 730
· MotherBoard: Intel Corp.

· Power Supply: Sea Sonic Electronics: SS-350ET Active PFC F3    350 Watt
· System Manufacturer  OEGStone
· Exact model number DH55TC

· Desktop

 

 

Thanks in advance.

Attached Files


Edited by Paena, 28 February 2017 - 11:38 AM.
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#2 hamluis

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Posted 28 February 2017 - 10:27 AM

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Louis



#3 Paena

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Posted 28 February 2017 - 11:34 AM

Sorry I didn't know the procedure, I hope I did it right this time.

 

· Windows 7
·  x64 ?
· What was original installed OS on system? I don't know I bought this pc second hand.

· Is the OS an OEM version  The OS was already installed.
· Age of system (hardware)  Bios version: 24/06/2010
· Age of OS installation :  29/06/2016 - No I did not re-instal

· CPU: Intel ® Core™ i5 CPU 650 @ 3.20 GHz
· Video Card:  NVIDIA GeForce GT 730
· MotherBoard: Intel Corp.

· Power Supply: Sea Sonic Electronics: SS-350ET Active PFC F3    350 Watt
· System Manufacturer  OEGStone
· Exact model number DH55TC

· Desktop

Attached Files


Edited by Paena, 28 February 2017 - 11:38 AM.


#4 bwv848

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Posted 28 February 2017 - 01:08 PM

Please provide us with MEMORY.DMP:

:step1: Upload MEMORY.DMP

• Press and hold the Windows Key + R on your keyboard at the same time.
• In the Run box, type in %WinDir% and hit Enter on your keyboard.
• Find the file MEMORY.DMP and copy/paste it on to your Desktop.
• Zip up MEMORY.DMP (use .ZIP please!!!) and upload it to a trustworthy file-sharing service.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#5 Paena

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Posted 28 February 2017 - 01:24 PM

Here is the MEMORY.DMP file

 

https://we.tl/yBZFhEB9Jh

 

 

 



#6 bwv848

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Posted 28 February 2017 - 04:37 PM

Hello,

The following drivers were blamed in your dump:
fffff880`031c12f8  fffff880`02d51f5e*** ERROR: Module load completed but symbols could not be loaded for e1k62x64.sys
 e1k62x64+0x11f5e
fffff880`02ffc8e8  fffff880`087048a5*** ERROR: Module load completed but symbols could not be loaded for RTL8192cu.sys
 RTL8192cu+0xa88a5
fffff880`0dc86e68  fffff880`0f1df6d8*** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvlddmkm.sys - 
 nvlddmkm+0x1c66d8
The first one is your network adapter. **DOWNLOAD LINK** Remove the old driver from the Control Panel — then reinstall it. (Create a system restore point, as I'm not sure whether if this is the correct one!)
The second driver is a USB network adapter. Unfortunately, these USB adapters are infamous for causing BSODs... is it possible you physically remove the device from the system? z
The last driver is your NVIDIA graphics driver. Remove the old driver from the Control Panel — then reinstall it. Try version 368.69, as it seems to be pretty stable. Please perform a Custom Installation. You should only install the Graphics Drivers and PhysX software. :exclame: DO NOT INSTALL ANY 3D DRIVERS!!!

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#7 Paena

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Posted 28 February 2017 - 05:27 PM

Thank you for your quick reply ! 

 

I have removed the USB adapter. And I will get the nvidia driver and see what happens. I do have another question though. Which network adapter do I need to uninstall? And how do I create a system restore point? I have something like this:

 

network_adapter.jpg


Edited by Paena, 28 February 2017 - 05:29 PM.


#8 bwv848

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Posted 28 February 2017 - 06:37 PM

Uninstall Intel ® 82578DC Gigabit Network Connection please. Actually you should check whether if you can uninstall the driver from the Control Panel. Here's how to create a system restore point.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#9 Paena

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Posted 28 February 2017 - 06:55 PM

How/where do I find it on the control panel?



#10 bwv848

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Posted 28 February 2017 - 11:04 PM

Sorry, I was referring to the Programs and Features section of the Control Panel. If you're unsure where that is, open Start, and type in appwiz.cpl in the Search programs and files box, and hit Enter.


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BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#11 dc3

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Posted 01 March 2017 - 11:12 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Paena

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Posted 02 March 2017 - 07:40 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 

 

 

Hello

 

this is the link http://speccy.piriform.com/results/dKDPC0pT7SFs0OaIJNyHbRe

 

I also re-installed the network adapter today but before that I got another bsod just when I was recording, so everything is gone...



#13 bwv848

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Posted 02 March 2017 - 07:42 PM

Will you please upload the latest MEMORY.DMP file?


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#14 Paena

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Posted 02 March 2017 - 07:50 PM

Here you go https://we.tl/lTVCvv7qE6

 

Thanks for helping i really appreciate it



#15 bwv848

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Posted 02 March 2017 - 10:18 PM

Still blaming your NVIDIA drivers along with some networking drivers. I suspect it's the way NVIDIA's services hook on to wireless adapters.

 

Let's try version 362.00 of your graphics drivers. Uninstall the old set of drivers. Please perform a Custom Installation. You should only install the Graphics Drivers and PhysX software. :exclame: DO NOT INSTALL ANY 3D DRIVERS!!!

 

Then when you have completed the above instructions, please do this:

 

• Open Start, and in the Search programs and files box, type cmd.
• Right-click on cmd.exe, select Run as administrator, and accept any User Account Control prompts.
• In the Elevated Command Prompt type the following commands:

net stop NvStreamSvc
sc config NvStreamSvc start= disabled
net stop NvStreamNetworkSvc
sc config NvStreamNetworkSvc start= disabled

• Note the space after the equals sign!!!


Edited by bwv848, 02 March 2017 - 10:19 PM.

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