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This file cannot be previewed because there is no previewer installed for it


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14 replies to this topic

#1 dphenry157

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Posted 27 February 2017 - 04:38 PM

I am running Outlook 2016 and I can preview Excel and Word files, etc., but I am unable to preview MS Publisher files.  Help?


Edited by Chris Cosgrove, 27 February 2017 - 05:18 PM.
Moved from Win 10 Support to 'Business applications'


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#2 Nightspear

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Posted 27 February 2017 - 05:23 PM

 What version of MS Office are you running?



#3 dphenry157

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Posted 27 February 2017 - 05:28 PM

Running 2016



#4 dphenry157

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Posted 27 February 2017 - 05:30 PM

Office Professional Plus 2016



#5 Nightspear

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Posted 27 February 2017 - 05:57 PM

I'm not 100% certain about Publisher, but I have dealt with this in Excel. Something in the registry got corrupted in my case. A repair install fixed it for me. Go into Programs and Features > select your install of Office > click Change > Select Repair and click Continue > Allow to repair. A restart my be need.



#6 dphenry157

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Posted 27 February 2017 - 06:10 PM

Followed your instructions, no luck!!  Thanks for the input!



#7 Nightspear

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Posted 27 February 2017 - 09:40 PM

Seeing that Publisher is part of Office Pro Plus 2016, we know it's installed. It could be a setting in outlook. Is the sender a contact, on your Whitelist or filter? I use 2010, so I am not sure where to find this setting in 2016, Your AV might be locking out the execution of the preview too, try temporarily disabling it. 

 

Here is what MS has to say about Publisher and email https://support.office.com/en-us/article/Where-is-the-Publisher-viewer-a5a05230-654f-420e-8aa3-3b50f645c359.

 

rest assured though, I cannot get a preview in 2010 either.


Edited by Nightspear, 27 February 2017 - 09:55 PM.


#8 dphenry157

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Posted 28 February 2017 - 10:47 AM

Whitelist confirmed.  Had worked previously, now mysteriously does not work.  I can preview Word, Adobe Acrobat DC, Excel, just not MS Publisher .pub files?  Tried disabling Norton, no luck!  Other options?



#9 RolandJS

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Posted 28 February 2017 - 11:04 AM

I'm wondering if the previewer EXE has to be re-associated with the data file it is supposed to be able to preview?


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#10 dphenry157

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Posted 28 February 2017 - 11:26 AM

How do I do that please?



#11 RolandJS

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Posted 28 February 2017 - 12:13 PM

How do I do that please?

I'm a Windows 7 Pro-version user, so your steps might differ a little.  Once in awhile, I have to go to Control Panel's Default Programs, Associate a file type... -- I find the extension of the data file, click change program, find the appropriate program's EXE in that tiny popup window, click ok and afterwards you can click out of the Default Programs and Control Panel.  Because I do not anything about your office suite's EXEs, nor do I know the file extension of the data file you're trying to preview -- others here who know the "technicals" of your office suite will have to weigh in.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#12 RolandJS

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Posted 28 February 2017 - 12:17 PM

There might a faster way...if your Office Pro 2016 is listed in the Default Programs' Set your default programs listing, you can click Set this program as default -- save, exit out, you might have to Restart.  That quick fix just might be all you need to do.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#13 dphenry157

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Posted 28 February 2017 - 01:01 PM

Made all of the tweaks as suggested.  Still no success!  Frustrated!



#14 Nightspear

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Posted 28 February 2017 - 05:05 PM

MS is saying there is no previewer in Publisher (see link in my previous post). Do you still have an older email that did preview before to confirm that it indeed has the .pub extension? 

 

Although this is for Excel this link might help: https://support.microsoft.com/en-us/help/3100511/-this-file-cannot-be-previewed-because-there-is-no-previewer-installed-for-it-error-when-you-preview-excel-workbooks-in-outlook-2016


Edited by Nightspear, 28 February 2017 - 05:11 PM.


#15 AliAlsieab

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Posted 19 July 2017 - 08:57 AM

try to do the below:

 

1-      Exit Outlook.

2-      Start Registry Editor.

3-      Locate and then select : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers

4-      Locate the value that has the following name, and then view its Type:
{00020827-0000-0000-C000-000000000046}

Note Depending on whether this value exists and what its Type is, take one of the following actions:

·         If the Type is anything other than REG_SZ, go to step 5.

·         If the Type is REG_SZ, go to step 8.

·         If this value does not exist, go to step 6.

5-      Right-click the {00020827-0000-0000-C000-000000000046} value, select Delete, and then click Yes to confirm the deletion.

6-       On the Edit menu, select New, and then click String Value.

7-      Type the following text, and then press Enter.
{00020827-0000-0000-C000-000000000046}

8-      Right-click {00020827-0000-0000-C000-000000000046}, and then click Modify.

9-      In the Value data box, type the following text, and then click OK.
Microsoft Excel previewer

10-    On the File menu, click Exit to exit Registry Editor.

11- check it.

 




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