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Windows 8.1 update error


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#1 apm01

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Posted 26 February 2017 - 02:55 PM

Hi everyone, my girlfriends laptop is running Windows 8.1 will not run Windows Update. It gives an error code 80073712. I also tried running the Windows Update Troubleshooter, but it said "A problem is preventing the troubleshooter from starting" and gives an error code 0x80070002. Thanks in advance for any help.



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#2 dc3

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Posted 02 March 2017 - 12:35 PM

Please do the following to rebuild the Update Components.

 

Open Notebook and copy and paste the batch script below in it.  Save this to the Desktop and name it UCReset.bat.

@ECHO OFF
echo Simple Script to Reset / Clear Windows Update
echo.
PAUSE
echo.
attrib -h -r -s %windir%\system32\catroot2
attrib -h -r -s %windir%\system32\catroot2\*.*
net stop wuauserv
net stop CryptSvc
net stop BITS
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
ren "%ALLUSERSPROFILE%\application data\Microsoft\Network\downloader" downloader.old
net Start BITS
net start CryptSvc
net start wuauserv
echo.
echo Task completed successfully...
echo.
PAUSE

To run the batch script right click on the UCReset.bat file on the desktop and select Run as administrator.

Restart your computer and try updating again.

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