Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Windows 8.1 update error

  • Please log in to reply
1 reply to this topic

#1 apm01


  • Members
  • 3 posts
  • Local time:10:16 AM

Posted 26 February 2017 - 02:55 PM

Hi everyone, my girlfriends laptop is running Windows 8.1 will not run Windows Update. It gives an error code 80073712. I also tried running the Windows Update Troubleshooter, but it said "A problem is preventing the troubleshooter from starting" and gives an error code 0x80070002. Thanks in advance for any help.

BC AdBot (Login to Remove)


#2 dc3


    Bleeping Treehugger

  • Members
  • 30,754 posts
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:10:16 AM

Posted 02 March 2017 - 12:35 PM

Please do the following to rebuild the Update Components.


Open Notebook and copy and paste the batch script below in it.  Save this to the Desktop and name it UCReset.bat.

echo Simple Script to Reset / Clear Windows Update
attrib -h -r -s %windir%\system32\catroot2
attrib -h -r -s %windir%\system32\catroot2\*.*
net stop wuauserv
net stop CryptSvc
net stop BITS
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
ren "%ALLUSERSPROFILE%\application data\Microsoft\Network\downloader" downloader.old
net Start BITS
net start CryptSvc
net start wuauserv
echo Task completed successfully...

To run the batch script right click on the UCReset.bat file on the desktop and select Run as administrator.

Restart your computer and try updating again.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users