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Help, My PC keep crashing


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#1 XphinixX

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Posted 26 February 2017 - 06:24 AM

Hi everyone,

I build my PC a year ago and so far i had no troubles with it, it ran almost all games without glitches.

lately on win 7 it kept restarting whenever i try to play DOTA 2 (didn't try other games), sometimes when i start it from shutdown status it restarts many times before windows could starts.

now i thought maybe win 7 is the prob so i formatted and installed win 10 home 64, installed latest gtx driver and directx and all required software, installed dirt 3 game to test it, same thing happened.

I tried to get the BSOD (blue window) by un-checking on the automatic restart for windows, still getting nothing (everything go black and restarts).

my PC has a z97-A asus (bios: date 09-30-14 Ver 20:12) cori5 4th gen, 8 GB ram 1866hz, directx12 with nvidia gtx 970 (msi) with latest updated driver.

 

Please guide me on how to fix my pc.

Appreciate your time and help

Thanks.



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#2 Nightspear

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Posted 27 February 2017 - 05:19 PM

Three things jump to mind here. Dirty/dusty internals causing it to over heat, bad Power Supply Unit, or bad HDD. I believe it goes without saying, but power off and remove all power sources before getting inside the PC.

 

I would start by opening it up, using a soft bristle brush and compressed air, clearing away any and all dust build up especially around the CPU fan and heatsink. Be sure not to dislodge the heatsink or you will have to reapply thermal paste. While you are here verify all capacitors and resisters are not swollen, no burn marks anywhere on the components and MoBo, and all plugs are firmly in place.

 

If that doesn't work, unplug/remove all peripherals and expansions except the essentials (cpu, graphics, hdd, and etc). This means removing all expansion cards as well (sound cards, additional graphics cards, and etc.). If this runs well, add each removed piece one at a time. booting the pc between each piece. If at any point the pc doesn't start, set that component aside and continue. Most likely the component will fail due to lack of power from the PSU, but there is a chance the component is bad. Repeat the process with components that were set aside to eliminate them being bad. If components work this time, replace PSU. 

 

If it does not start with the essentials, you might have a bad HDD. Connect to another PC and test using the HDD tools suggested by HDD manufacturer. Replace if necessary.


Edited by Nightspear, 27 February 2017 - 05:20 PM.


#3 dc3

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Posted 28 February 2017 - 11:24 AM

The Speccy Snapshot  I've requested below will provide me with information ranging from the temperatures of the CPU, motherboard, and your graphics card along with a list of your other components.  The only important piece of information that it does not include is the make and model of your PSU.  Please include this in your next post.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


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#4 Nightspear

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Posted 28 February 2017 - 04:49 PM

Good call dc3. I forgot about Speccy.






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