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I don't know what to do

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2 replies to this topic

#1 Hansolo29


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Posted 26 February 2017 - 05:19 AM

This is a long post please take time to read if you're kind. Im a computer noob so help. I don't know where to put it in the topic or something so i don't know. Okay.

So I downloaded something. It was a game. I downloaded it. After downloading it (rar file), i transferred it to my external. Also I installed winrar (it didn't have it or something some sort) and extracted the file, did the things I think should be done. Installing it, it didn't install the game. Instead it installed some malware or something, the stuff/s just pops up. Tried to delete the stuff, put in recycle bin, then delete. But I can't delete one file in my external. So i saw something on the net how to delete file i cannot delete in my hard drive via command prompt and it worked. Went into recycle bin and deleted successfully. Now all of the installed/downloaded stuff aren't gone. There were some chinese stuff popping up on my screen on in a uc browser, that i did not install, but the stuff or something installed it, and other stuff. I don't know what to do. I searched the internet how to reset my laptop. Ran safe mode and then reset my pc. When it restarted, I think it worked. I looked and no traces of the stuff.

I plugged in my hard drive, but it wasn't scanned. Nothing shows up. I tried to open google chrome but it won't open up. So i opened internet explorer. Downloaded chrome again. After the download and installation are finished, I searched why isn't my laptop scanning my hard drive. I can't understand stuff I saw.

Please help me. I don't know if i did something wrong while fixing my laptop or something.

I don't know if it is a shallow problem or not but I panicked when some stuff popped so I don't know maybe I'm just dumb I don't know what to do.

My laptop is a Toshiba with windows 7
My external is also a toshiba

I turned it off for a while because i am a bit frustrated.

Sorry for the long post
Thank you in advance to someone who'll help me asap

Edited by hamluis, 26 February 2017 - 06:25 AM.
Moved from Backup/Imaging to Am I Infected - Hamluis.

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#2 RolandJS


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Posted 02 March 2017 - 11:30 AM

advcleaner may be one of your best bets for now

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.


Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

#3 boopme


    To Insanity and Beyond

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Posted 02 March 2017 - 02:19 PM

Hi please run these....

MiniToolBox[/b][/color][/url], save it to your desktop and run it.
  • Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
  • [/list] SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • cvMlKv6.pngESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology

  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.
  • [/list]

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