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Posted 25 February 2017 - 09:07 PM
Posted 25 February 2017 - 10:10 PM
If Safe Mode is still available Windows 10 has the option to do a reset with the option to keep personal files. This would be the most expedient method to get the computer running again.
The downside is all programs would need to be reinstalled. Unfortunately I don't have experience diagnosing CBS logs.
Depending on the computer manufacturer there may be a recovery partition that would reset back to a factory state but as a reset, the programs would need to be reinstalled.
Some OEMs have diagnostics available. On HP it's accessed by tapping Esc at boot and for Dell's F12. This would test the hard drive and memory for any faults.
Posted 25 February 2017 - 10:49 PM
I don't know what an OEM is. His computer is "home made." A friend built it for him. I have all the stats on it, though. Are there any diagnostics, he should try before he tries the reset?
He did the scannow. That failed. He said he had also tried chkdsk and it didn't do anything.
Can he do these diagnostics without restarting the computer? I mean, he can get to the command through the start button somewhere, right? (I forget where right now.)
He also said he'd already tried a reset and it failed. He's going to run chkdsk again to get a specific message.
Edited by Kaityf, 25 February 2017 - 11:00 PM.
Posted 25 February 2017 - 11:20 PM
Okay. He ran chkdsk and this time it ran. I attached a screenshot of the results. (He has this awesome program that takes a screenshot and automatically uploads it to Gyazo.com. I'd just share the link, but the pic is hard to read there.
Posted 26 February 2017 - 12:01 AM
Because you have a topic here: https://www.bleepingcomputer.com/forums/t/640831/computer-crashed-now-wont-start-in-normal-mode/ on the same issue, I am closing this topic to avoid potential confusion.
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