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PC running so slow programs wont open


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#1 itter

itter

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Posted 25 February 2017 - 08:44 AM

Hi
Can someone please help me out? My laptop started to become increasingly slower to boot in the last two days. Now it will only boot up in safe mode.
When I try to boot it normally I can select a user and enter password but a dialogue box appears that says "please wait", the screen the goes black with a visible mouse pointer that can be moved but nothing else happens.
I am running Windows 7 Home Premium 64bit
It's a Dell xps l502x
2gb i7 processor
6gb ram

I am in a bit of a panic because I have got loads of coursework due. So any help would be massively appreciated.
I've uninstalled Avira antivirus and the pc now boots up normally. However it is incredibly slow, taking over 10 mins to open an program such as firefox.

 

Can someone please advise me what to do? Ive tried system restores but they keep failing to complete.



Many thanks in advance

 

 

 



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#2 olgun52

olgun52

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Posted 25 February 2017 - 09:51 AM

Hello itter and Welcome to the BleepingComputer. :welcome:  
 
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.

Before we move on, please read the following points carefully.

  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • Ensure your external and/or USB drives are inserted during always the scan.
  • If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now!
  • I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
  • Please reply to this thread. Do not start a new topic
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
  • Please open as administrator  the computer. How is open as administrator  the computer?
  • Disable your AntiVirus and AntiSpyware applications, as they will  interfere with our tools and the removal. If you are unsure how to do  this, please refer to get help here

Thanks
  
Please do the following.
 
Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Make sure the following option is checked: Additional.txt
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Sincerely  . :hello:


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 





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