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System freeze with buzzing (when new 1080 installed)


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#1 Winterino

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Posted 25 February 2017 - 08:24 AM

Hi there,

 

I have been troubleshooting this issue since the 2nd of January and am currently at a loss. On the 2nd of Jan I upgraded from a GTX780ti to a 1080 and was excited by all the sparkling possibilities that could be. However after about 10 minutes of playing the whole system locked up with a buzzing sound from the speakers and required a hard restart. This problem persisted giving between 10 minutes to 5 hours of gameplay with no obvious cause. Temps are fine (CPU 60c, GPU 70c) and there are no spikes in temps or voltages at time of freezing. I have RMA’d the card twice now and even swapped to a different brand. I have broken down information as after 2 months there is quite a bit! I have also linked my latest .dmp file. I have no idea how to use one but I have information from WhoCrashed if this helps. I am completely out of ideas now and am hoping someone here can help!

 

Specs:

- I7 5820k (OC 4.0ghz)

- Raijintek Triton Cooler

- 4x 4gb DDR4 2400mhz

- MSI X99 SLI Gaming Plus

- Superflower Golden Green HX 750w

- MSI Gaming X GTX1080 (tried 2 Gigabyte 1080’s before RMA)

 

Symptoms:

-Playing graphically 'demanding' games will cause a complete system freeze with loud buzzing from speakers (if sound is playing at time of crash)

-No temp or voltage spikes or drop in FPS leading up to crash.

-This freeze can happen after 5 minutes, 5 hours or more. No obvious pattern.

-Putting my 780ti back in makes the problem go away.

 

Prime culprits:

-Witcher 3: it even freezes sometimes when I am in the quest journal, not only when in the 3d world.

-Prepar3d: Will freeze sometimes after 5 minutes, sometimes i'll get a 3 hour flight with no issues.

-Metro2033 Redux: Same as above, 5 minutes to 5 hours it will freeze.

-Stress testing software.

-Games such as CS:GO, Rimworld, Rust have never crashed/frozen.

 

Fix attempts:

- DDU and clean driver install.

- Different PCI slot

- Updated BIOS on card and motherboard

- Checked BIOS for obvious things (PCI-E gen etc.)

- RMA first card, RMA second card and swap to different brand on third card.

- Turn off overclock on CPU (still freezes, not sure if it lasts longer before freezing due to unpredictable nature of problem.

- Clean install of Windows 10.

- Reseat all components in case.

- Re-applied thermal compound to elements in case.

- Slightly upped voltage to RAM (this seemed to be a fix for a day before overclock failed to boot)

- Swapped power cables and sockets from PSU to components.

- Disabled Nvidia HD Audio

- Disabled Realtek HD Audio

- Windows Memory Checker

- Praying to various gods and diety's

 

WhoCrashed info:

On Wed 22-Feb-17 1:52:36 PM your computer crashed
crash dump file: C:\Windows\Minidump\022217-6203-01.dmp
This was probably caused by the following module: hal.dll (hal+0x3627F)
Bugcheck code: 0x124 (0x4, 0xFFFFD58054F84038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL

 

Dmp File: http://jamieoportfolio.co.uk/Crash/022217-6203-01.dmp

 

I know this turned into a bit of a micro essay and I apologise!

Thanks for your time.


Edited by Winterino, 25 February 2017 - 09:15 AM.


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#2 Winterino

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Posted 25 February 2017 - 09:12 AM

Speccy Info: http://jamieoportfolio.co.uk/Crash/Untitled-1.jpg

 

Concerned about the RAM info? I have:

 

TeamGroup Elite 16GB (4x4GB) DDR4 PC4-19200C16 2400MHz Quad Channel Kit

 

Edit: Not concerned anymore, the slightly slower speed was due to my current underclock of CPU and Memory in an attempt to get stable.


Edited by Winterino, 25 February 2017 - 09:16 AM.





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