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Do I have Windows 10 or Windows 8?


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#1 Ledyard

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Posted 23 February 2017 - 09:13 AM

I purchased a Dell Inspiron  desktop with Windows 10.  Several problems occurred, especially with printers which are difficult to connect and work only intermittently..  I have turned the computer over to Dell to analize and fi three times in 5 months.  These sessions last at least two hours.  Recently I ran Belarc to report on my machine.  Their report says that I have a Window 8 OS.

Dell denies it and showed me a screen that says I have Windows 10.

Who is telling the truth?

Thank you.  ledyard



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#2 rotor123

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Posted 23 February 2017 - 09:19 AM

Hi

press the Windows key on keyboard or click on it. Then right click on This PC the old Computer from Windows 8 and choose Properties. That should bring up a page showing Windows type and version, memory and more

 

Good Luck

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#3 Ledyard

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Posted 23 February 2017 - 10:08 AM

Thank you, Roger for your response but I'm not sure I made myself clear because I don't understand your instructions.

My  previous computer, also a Dell Inspiron with VISTA OS died, I purchased a new Dell Inspiron computer with Windows 10 advertised as included.  

 when I press the Windows key on the keyboard the usual grouping of  choices appears;  when I  click on the Windows key in bottom lelft corner of desktop I get the same thing.

I don't see "This PC" and I don't know what you mean by "the old computer." which is dead and  gone

 sorr yfor any confusion I made but can you take another look.

ledyard.



#4 britechguy

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Posted 23 February 2017 - 10:26 AM

I don't know whether the winver command exists in Windows 8, but I would have to presume it does.

 

If you hit Windows Key+R, then type winver in the "Open" box you should have a window come up that tells you, big as blazes, what Windows you're running along with the version (1607 is the most current stable production one) and build (14393.693 is the latest).

 

If you don't have the winver command then you definitely don't have Windows 10, as I know it exists there.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

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#5 JohnC_21

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Posted 23 February 2017 - 10:30 AM

I don't know whether the winver command exists in Windows 8, but I would have to presume it does.

 

If you hit Windows Key+R, then type winver in the "Open" box you should have a window come up that tells you, big as blazes, what Windows you're running along with the version (1607 is the most current stable production one) and build (14393.693 is the latest).

 

If you don't have the winver command then you definitely don't have Windows 10, as I know it exists there.

Even works in Windows 7.  :)  Another day of learning something new.


Edited by JohnC_21, 23 February 2017 - 10:31 AM.


#6 Ledyard

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Posted 23 February 2017 - 10:43 AM

Thank you, all.  I have done the winver procedure and a box appears confirming that I  have Windows 10.

Having said that, I am unhappy  about two things.  One is Dell because they can't fix my problem;  they are only willing to keep trying.  I can remember when a printer was the easiest device to  add to a PC.

The other disappointment is Belarc.  They  say that I have Windows 8 with a build 9200.  I have lost confidence  in them.

Thanks again.  ledyard



#7 dc3

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Posted 23 February 2017 - 10:43 AM

Even simpler.

 

Press the windows keywindowskey_zps092d5c75.png  and the X key to open the Windows Mobility Center menu.

 

In the menu that opens select System.  This will provide all of the information as well.


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#8 britechguy

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Posted 23 February 2017 - 11:07 AM

What version of Belarc Advisor are you using?  I find it quite odd that it is not returning correct information regarding the OS, which is about as basic as it comes.

 

I would try uninstalling it, downloading the latest (Version 8.5c) and reinstalling.  This is not a piece of software that's known for failures or oddities but every once in a great while. . .


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

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#9 JohnC_21

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Posted 23 February 2017 - 11:17 AM

What printer are you trying to install on Windows 10.



#10 Ledyard

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Posted 23 February 2017 - 12:15 PM

JohnC-21,

The first printer was a hewlett-packard Envy model 4520.

The second and current printer is Canon PIXMA 2520.

ledyard



#11 JohnC_21

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Posted 23 February 2017 - 12:19 PM

So you initially had a HP printer on Windows 10 that worked but the canon does not? What is the problem when installing the printer?



#12 Ledyard

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Posted 23 February 2017 - 12:28 PM

JohnC_21,

NO, the HP had the same problem: intermittent connectivity to the computer.

Both acted the same.  

ledyard



#13 britechguy

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Posted 23 February 2017 - 12:29 PM

Also, are you trying to use them as wireless devices or wired?


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#14 Ledyard

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Posted 23 February 2017 - 12:32 PM

britechguy,

you are correct.  I uninstalled Belarc and reinstalled. an analysis of my PC says it is a\Windows 10.  All confirming information is there

Thanks.  Sorry I didn't think of that.  I feel better.

ledyard



#15 Ledyard

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Posted 23 February 2017 - 12:35 PM

britechguy,

 

printer to USB port with a Belkin cable.for both printers.

ledyard






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