Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD and random dump followed by no boot


  • Please log in to reply
16 replies to this topic

#1 tdegone1

tdegone1

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 23 February 2017 - 09:08 AM

I have a computer that I have been working on for about 3 months.  Originally the computer would randomly shutdown and when it rebooted, it would not load into windows.  It has a fresh install of Windows 10 and currently it will randomly shutdown.  Sometimes while idle. Sometimes while installing software, and othertimes while playing graphic intensive games.  The Minidump is included below:  There are two minidump files from about 3 days apart.  I am thinking memory error at this time but I also know there is problems with the Nvdia boards and Windows 10 so I have disabled the Windows 10 update service for that driver.  Any help would be greatly appreciated.

 
 

Attached Files



BC AdBot (Login to Remove)

 


#2 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:08:01 PM

Posted 24 February 2017 - 11:27 PM

Greetings,

Please follow these BSOD posting instructions and attach the requested files in your next post.

Thanks.

Useful information!
Please only use the .ZIP compression format, do not use .7z, .rar, etc.!!!


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 tdegone1

tdegone1
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 27 February 2017 - 08:55 AM

Attached File  Perfmon report.zip   155.29KB   1 downloadsAttached File  SysnativeFileCollectionApp.zip   1.1MB   4 downloadsHere are the files requested.



#4 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:08:01 PM

Posted 27 February 2017 - 11:02 AM

Greetings,

Please provide us with MEMORY.DMP:

:step1: Upload MEMORY.DMP

• Press and hold the Windows Key + R on your keyboard at the same time.
• In the Run box, type in %WinDir% and hit Enter on your keyboard.
• Find the file MEMORY.DMP and copy/paste it on to your Desktop.
• Zip up MEMORY.DMP (use .ZIP please!!!) and upload it to a trustworthy file-sharing service.

In the mean time, please perform a Check Disk:

:step2: Check Disk

WARNING: It is recommended that you backup ALL your files. If CHKDSK finds and repairs a corrupted sector, you may lose your data.
 
• Open Start, and in the Search programs and files box, type cmd.
• Right-click on cmd, select Run as administrator, and accept any User Account Control prompts.
• In the Elevated Command Prompt type:

chkdsk /R
• You should see this message:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
• Type Y and hit Enter on your keyboard.
• Restart your computer and CHKDSK will run.
 
Once CHKDSK is compete, we need the log:
 
• Open the Start Menu, and in the Search programs and files box, type powershell.exe.
• Right-click on powershell.exe, select Run as administrator, and accept any User Account Control prompts.
• Copy this command:
Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt
Right-click in Powershell to paste the command.
• You will find CHKDSKResults.txt on your Desktop. Copy/paste the log in your next reply.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#5 tdegone1

tdegone1
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 27 February 2017 - 11:48 AM

https://drive.google.com/open?id=0B9raKCWOm_MpUGVQZzFkcjlmWEE

 

This is the Memory Dump file.  Still working on the Check Disk.



#6 tdegone1

tdegone1
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 27 February 2017 - 02:02 PM

Check Disk is below:

 

TimeCreated : 2/27/2017 1:47:39 PM

Message     : 

              

              Checking file system on C:

              The type of the file system is NTFS.

              

              A disk check has been scheduled.

              Windows will now check the disk.                         

              

              Stage 1: Examining basic file system structure ...

                360960 file records processed.                                                        

              File verification completed.

                6199 large file records processed.                                   

                0 bad file records processed.                                     

              

              Stage 2: Examining file name linkage ...

                439700 index entries processed.                                                       

              Index verification completed.

                0 unindexed files scanned.                                        

                0 unindexed files recovered to lost and found.                    

              

              Stage 3: Examining security descriptors ...

              Cleaning up 845 unused index entries from index $SII of file 0x9.

              Cleaning up 845 unused index entries from index $SDH of file 0x9.

              Cleaning up 845 unused security descriptors.

              Security descriptor verification completed.

                39371 data files processed.                                           

              CHKDSK is verifying Usn Journal...

                34672960 USN bytes processed.                                                           

              Usn Journal verification completed.

              

              Stage 4: Looking for bad clusters in user file data ...

                360944 files processed.                                                               

              File data verification completed.

              

              Stage 5: Looking for bad, free clusters ...

                47305046 free clusters processed.                                                       

              Free space verification is complete.

              

              Windows has scanned the file system and found no problems.

              No further action is required.

              

               487805951 KB total disk space.

               297939796 KB in 283594 files.

                  168004 KB in 39372 indexes.

                       0 KB in bad sectors.

                  477963 KB in use by the system.

                   65536 KB occupied by the log file.

               189220188 KB available on disk.

              

                    4096 bytes in each allocation unit.

               121951487 total allocation units on disk.

                47305047 allocation units available on disk.

              

              Internal Info:

              00 82 05 00 4e ed 04 00 1d e8 08 00 00 00 00 00  ....N...........

              10 01 00 00 97 1b 00 00 00 00 00 00 00 00 00 00  ................

              

              Windows has finished checking your disk.

              Please wait while your computer restarts.



#7 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:08:01 PM

Posted 27 February 2017 - 10:30 PM

Thanks!

This dump file reported you at had a STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR on February 25:
2: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 ffffdf0e`d1938028 00000000`b0800000 00000000`00040151
2: kd> .time
Debug session time: Sat Feb 25 22:08:42.031 2017 (UTC - 5:00)
System Uptime: 0 days 1:17:21.758
If we use the !errrec on the second parameter of the bugcheck, it yields:
2: kd> !errrec ffffdf0e`d1938028
===============================================================================
Common Platform Error Record @ ffffdf0ed1938028
-------------------------------------------------------------------------------
Record Id     : 01d28fd2d3eb6237
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 2/26/2017 3:08:42 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffdf0ed19380a8
Section       @ ffffdf0ed1938180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Instruction Execute
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffdf0ed19380f0
Section       @ ffffdf0ed1938240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : 20 0f 60 00 00 08 08 04 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffdf0ed1938240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffdf0ed1938138
Section       @ ffffdf0ed19382c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : ICACHEL1_IRD_ERR (Proc 4 Bank 1)
  Status      : 0xb080000000040151
This indicates a cache error in the CPU. However, if we analyze the "raw stack", we see your NVIDIA graphics driver:
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x806ca
This is interesting and is the first time I've seen a NVIDIA driver (presumably) cause a STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR. What is the make/model/wattage of your PSU? I suggest you reinstall your NVIDIA graphics drivers. Use version 368.69, as it seems to be pretty stable. Please perform a Custom Installation and ensure the Clean Installbox is checked. You should only install the Graphics Drivers and PhysX software. :exclame: DO NOT INSTALL ANY 3D DRIVERS!!!

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#8 tdegone1

tdegone1
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 28 February 2017 - 10:36 AM

The PSU is a Corsair CX750M.  The driver that was recommended isn't compatible with the Graphics card, I am going to try to install the latest driver that is available for the Graphics card using a custom installation  with a clean install but un-check the 3D option.  I will update once tested.



#9 tdegone1

tdegone1
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 28 February 2017 - 01:17 PM

Ok... So to test it to see if I could get it to blue screen.  Played about 3 hours of war thunder, which is something that would cause it to blue screen completely and at the end of 3 hours the program froze.  The PC didn't blue screen, just a program freeze.



#10 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:08:01 PM

Posted 28 February 2017 - 11:07 PM

Try version 362.00 of your graphics drivers. Again, please perform a Custom Installation. You should only install the Graphics Drivers and PhysX software. :exclame: DO NOT INSTALL ANY 3D DRIVERS!!!


Edited by bwv848, 28 February 2017 - 11:07 PM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#11 tdegone1

tdegone1
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 01 March 2017 - 09:49 AM

Got a different blue screen last night.  

 

https://drive.google.com/file/d/0B9raKCWOm_MpRHFRY1I5ZlJIcWs/view?usp=drive_web

 

Thank you again for your help.

 

Tim



#12 tdegone1

tdegone1
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 01 March 2017 - 10:04 AM

So Let's see if I have gotten any better at diagnosing this.  It looks like this is another memory error located at: fffff80057cf4e02 that was caused by webwallpaper32.exe that threw an error code 0x3B, which is a WIN8_DRIVER_FAULT error.  Because it is different from the other errors, i would assume that it may be memory corruption(hardware related) or still could be the way the processor is referencing the  memory.  I don't think this was related to the NVidia driver.  Am I closer to figuring this out?



#13 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:08:01 PM

Posted 01 March 2017 - 10:16 AM

Still seeing the NVIDIA driver in the "raw stack".

ffff8001`453a9008  fffff80e`3a77d59b*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1dd59b
ffff8001`42e3e360  fffff80e`39b0ed7c*** ERROR: Module load completed but symbols could not be loaded for AE2500w764.sys
 AE2500w764+0x1ed7c
However, the last driver is your WiFi Network Adapter driver. Unfortunately, these USB wireless adapters are known to cause problems. Is it possible you physically remove the device from your system and uninstall the driver? If not reinstall the driver.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#14 tdegone1

tdegone1
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:01 PM

Posted 02 March 2017 - 09:55 AM

I reinstalled the driver and reinstalled to wireless usb driver.  It did fine at idle but as soon as I started Gaming in ARMA it crashed with a memory error.  No BSOD this time just a memory reference error.



#15 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:08:01 PM

Posted 02 March 2017 - 09:59 AM

It's a known issue with ARMA 3. Can you try reinstalling the game?


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users