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ALSysIO-ALSysIO64.sys


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8 replies to this topic

#1 Arie_Dub

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Posted 23 February 2017 - 04:20 AM

Hi,

 

I can't update Windows or MSE.  I found a persistant ALSysIO-ALSysIO64.sys infection, so I removed it.  Now I can't download anything with my default browser and keeps becoming unresponsive (script).

 

Here I attached the log files from the scans and removal.

 

Thx,

RE

 

 

Attached Files



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#2 nasdaq

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Posted 25 February 2017 - 02:10 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

ATTENTION: System Restore is disabled
Turn System Restore On for Drives in Windows 10
http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===

Remove this program in bold via the Control Panel > Programs > Programs and Features.
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version: - Yahoo Inc.)
---

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

FF DefaultSearchEngine: Mozilla\Firefox\Profiles\okf4byhv.default -> Ixquick HTTPS
FF SelectedSearchEngine: Mozilla\Firefox\Profiles\okf4byhv.default -> Ixquick HTTPS
FF Extension: (Default Theme Engine - Personas Interactive) - C:\Users\JD\AppData\Roaming\Mozilla\Firefox\Profiles\okf4byhv.default\Extensions\btpersonas@brandthunder.com [2016-11-10]
FF SearchPlugin: C:\Users\JD\AppData\Roaming\Mozilla\Firefox\Profiles\okf4byhv.default\searchplugins\ixquick-https.xml [2016-11-10]
FF SearchPlugin: C:\Users\JD\AppData\Roaming\Mozilla\Firefox\Profiles\okf4byhv.default\searchplugins\startpage-ssl.xml [2012-06-09]
R3 ALSysIO; \??\C:\Users\JD\AppData\Local\Temp\ALSysIO64.sys [X] <==== ATTENTION

Reboot:

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
---

--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or above, right-click the program file and select "Run as Administrator"
  • Accept the user agreements.
  • Execute the scan and wait until it has finished.
  • If a Windows opens to explain what [PUM's] are, read about it.
  • Click the RoguKiller icon on your taksbar to return to the report.
  • Click open the Report
  • Click Export TXT button
  • Save the file as ReportRogue.txt
  • Click the Remove button to delete the items in RED
  • Click Finish and close the program.
  • Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next.
=======

Please let me know what problem persists with this computer.

#3 Arie_Dub

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Posted 03 March 2017 - 03:42 AM

I was able to update WSE but now it's had to even get a web page to load and none of the links work in the default browser (FF)!!

Now IE seems to not load the 1st time! Here are the log files:

 

Thx RE

 

 

 

 

 

 

Attached Files



#4 nasdaq

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Posted 03 March 2017 - 09:12 AM



Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.iu.edu/d/ahic#firefox
<<<>>>

Reset Internet Explorer:
Menu > Tools > Internet Options > Advanced Tab.
Click the Reset button on the bottom of the pane.
Click the Apply button.
Close IE.

===

If the problem persists Download and run this cleaning tool.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyclsid;
emptyffcache;
FFdefaults;
emptyiecache;
iedefaults;
emptychrcache;
CHRdefaults;
emptyalltemp;
emptyfolderscheck;delete
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.
===

Also, please provide an update on how the computer is behaving after running the above script.

#5 Arie_Dub

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Posted 08 March 2017 - 12:51 AM

I still can't update Win7 but I at least got a troubleshooter response saying that there is a problem with win's firewall and it can't fix it!  I reset it and it didn't make a difference.  I only got one update for WSE right after running RogueKiller and not since.  I still can't download with my default browser.  When i click on a download link a new page opens but i don't get a prompt to save, but i notice a small 34MB randomly named executable file downloaded to AppData/Local/Temp/???.exe.  At least I can add attachments to this message in my default browser since running Zoek.

 

Here is the log file:

 

Thx RE

Attached Files



#6 Arie_Dub

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Posted 08 March 2017 - 12:54 AM

and

 

...or a 1.2MB file...

 

thx



#7 nasdaq

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Posted 08 March 2017 - 10:15 AM

Download to your Desktop the Junkware Removal Tool Download from this link.
http://www.bleepingcomputer.com/download/junkware-removal-tool/

Shutdown your antivirus to avoid any conflicts.
Right click the icon - disable for say 20 mins.
Right-mouse click JRT.exe and select Run as administrator (If using XP just double click on the icon to run it.)
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.
======

Please Download Tweaking.com - Windows Repair from Here

  • Install and then run the program
  • Execute the instructions on Step 1 Important
  • Click Next on Step 2 Optional, do the Pre Scan skip Step 3 and 4 Optional for now.
  • On Step 5 Backup System Restore Do a Registry backup. When you have completed this click Next
  • Click Repairs - Open Repairs in the bottom right corner
  • Uncheck the All repair button then select just the item(s) listed below

  • 01 - Repair Registry Permissions
    03 - Reset Service permissions
    04 - Register System Files
    05 - Repair WMI
    06 - Repair Windows Firewall
    07 - Repair Internet Explorer
    10 - Remove Policies Set By Infections
    17 - Repair Windows Updates
    19 - Repair Volume Shadow Copy Service
    21 - Repair MSI (Windows Installer)
    26 - Restore Important Windows Services
    27 - Set Windows Service to Default Startup
    
  • Click the Start button and let the process run to completion. Copy any error messages into Notepad, Save it on your Desktop. ( Reboot if asked to do so)
  • Please copy and paste the Contents of this file on your next reply.

  • ===

    Restart the computer normally.

    How is the computer running now?


#8 Arie_Dub

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Posted 12 March 2017 - 01:58 AM

Yes, that fixed it.  Everything seems to be working!

Thanks,

REW

Attached Files



#9 nasdaq

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Posted 12 March 2017 - 08:12 AM

Glad we could help.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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