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Help, my computer can't right click suddenly


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3 replies to this topic

#1 AiPIn

AiPIn

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Posted 22 February 2017 - 10:17 PM

I've read some of the topic before this about same problem and It suggest to run dds and i ran it here's the result

 

from DDS Notepad:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.7600.16385  BrowserJavaVersion: 11.25.2
Run by Pin at 10:07:36 on 2017-02-23
Microsoft Windows 7 Professional   6.1.7600.0.1252.62.1033.18.3548.1482 [GMT 7:00]
.
AV: Baidu Antivirus *Enabled/Updated* {0B023102-4312-4570-585A-1BAAA3570E16}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Baidu Antivirus *Enabled/Updated* {B063D0E6-6528-4AFE-62EA-20D8D8D044AB}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Baidu Security\Baidu Antivirus\5.6.2.147365.0\BavSvc.exe
C:\Program Files\Baidu Security\Baidu Antivirus\5.6.2.147365.0\BHipsSvc.exe
C:\program files\MySQL\MySQL Server 5.0\Bin\mysqld-nt.exe
C:\Program Files\baidu\Baidu Browser\sparkservice.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RtkNGUI.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Baidu Security\Baidu Antivirus\5.6.2.147365.0\BavTray.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\StikyNot.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Baidu Security\Baidu Antivirus\5.6.2.147365.0\Bav.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Shutness\Application\chrome.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\baidu\Baidu Browser\SparkUpdate.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k LocalServicels
C:\Windows\System32\svchost.exe -k LocalServiceir
C:\Windows\System32\svchost.exe -k LocalServices
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k netsvr
C:\Windows\System32\svchost.exe -k Winlsecsrv
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k secsvcs
.
============== Pseudo HJT Report ===============
.
uProxyServer = zproxy.luminati.io:22225
uProxyOverride = <local>
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre1.8.0_25\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: iSkysoft iMedia Converter Deluxe 5.1.0: {AEAF002F-E6D8-4A21-ABD3-2B309B79A6CE} -
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre1.8.0_25\bin\jp2ssv.dll
uRun: [Upwork] c:\program files\upwork\upwork.exe
uRun: [RESTART_STICKY_NOTES] c:\windows\system32\StikyNot.exe
mRun: [RTHDVCPL] "c:\program files\realtek\audio\hda\RtkNGUI.exe" -s
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Baidu Antivirus] "c:\program files\baidu security\baidu antivirus\5.6.2.147365.0\BavTray.exe" -auto
mRun: [iSkysoft Helper Compact.exe] c:\program files\common files\iskysoft\iskysoft helper compact\ISHelper.exe
mRun: [NWEReboot] <no file>
StartupFolder: c:\users\pin\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: SoftwareSASGeneration = dword:1
mPolicies-Explorer: NoResolveTrack = dword:1
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
TCP: NameServer = 192.168.100.1
TCP: Interfaces\{16AEA179-4E27-496F-9485-594149E4D672} : DHCPNameServer = 192.168.100.1
TCP: Interfaces\{33505988-8704-403E-9D00-F7842CA735A5} : NameServer = 203.130.193.74 118.98.44.50
TCP: Interfaces\{4D0D1F5D-D708-4214-9BC2-D60981C122A2} : NameServer = 203.130.193.74 118.98.44.50
TCP: Interfaces\{4F8C8D16-84F0-427B-B480-76265A02C9AF} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{7ECD7633-F39F-4D41-A51F-C3232670EA0E} : NameServer = 203.130.193.74 118.98.44.50
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: WSISAllmytubechrome - <Clsid value has no data>
Handler: WSISVCUchrome - {78A543EB-3A61-4ED3 - <orphaned>
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\56.0.2924.87\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level
mASetup: {A6EADE66-0000-0000-484E-7E8A45000000} - "c:\windows\system32\rundll32.exe" "c:\program files\adobe\acrobat reader dc\esl\AiodLite.dll",CreateReaderUserSettings
IFEO: MRT.exe - c:\programdata\winsapsvc\winsap_update\Gubed.exe -Yrrehs
Hosts: 0.0.0.1    mssplus.mcafee.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\pin\appdata\roaming\mozilla\firefox\profiles\tqh6eotj.default-1482196007519\
FF - prefs.js: browser.startup.homepage - hxxps://www.facebook.com/
FF - plugin: c:\program files\adobe\acrobat reader dc\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\update\1.3.32.7\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre1.8.0_25\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre1.8.0_25\bin\plugin2\npjp2.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_24_0_0_221.dll
.
============= SERVICES / DRIVERS ===============
.
R0 Bhbase;Baidu Hook Base;c:\windows\system32\drivers\Bhbase.sys [2015-1-13 74888]
R0 iaStorA;iaStorA;c:\windows\system32\drivers\iaStorA.sys [2014-9-23 490344]
R0 iaStorF;iaStorF;c:\windows\system32\drivers\iaStorF.sys [2014-9-23 24424]
R1 Bfilter;Baidu Antivirus Minifilter Driver;c:\windows\system32\drivers\Bfilter.sys [2015-1-13 51144]
R1 Bfmon;Baidu FS Monitor Driver;c:\windows\system32\drivers\Bfmon.sys [2015-1-13 31176]
R1 Bnbase;Bnbase;c:\windows\system32\drivers\Bnbasex.sys [2015-1-13 75432]
R1 Bndef;Baidu NetDefense;c:\windows\system32\drivers\Bndef.sys [2015-1-13 462152]
R1 Bprotect;Baidu Protect;c:\windows\system32\drivers\Bprotect.sys [2015-1-13 197064]
R2 BavSvc;Baidu Antivirus Service;c:\program files\baidu security\baidu antivirus\5.6.2.147365.0\BAVSvc.exe [2015-6-18 2805208]
R2 BHipsSvc;Baidu Hips Service;c:\program files\baidu security\baidu antivirus\5.6.2.147365.0\BHipsSvc.exe [2015-6-18 544032]
R2 btsizflower;btsizflower;c:\windows\system32\drivers\aepsdata.sys [2015-10-9 123816]
R2 MCRL;Microsoft CRL Service;c:\windows\system32\svchost.exe -k LocalServicels [2009-7-14 20992]
R2 MCSvc;Microsoft Cache Service;c:\windows\system32\svchost.exe -k LocalServiceir [2009-7-14 20992]
R2 MSLN;Microsoft Sln Service;c:\windows\system32\svchost.exe -k LocalServices [2009-7-14 20992]
R2 SparkSvc;Baidu Spark Service;c:\program files\baidu\baidu browser\sparkservice.exe [2016-12-21 97080]
R2 W3PCC;Windows Wininet Service;c:\windows\system32\svchost.exe -k netsvr [2009-7-14 20992]
R2 Winlsecsrv;Winlsecsrv;c:\windows\system32\svchost.exe -k Winlsecsrv [2009-7-14 20992]
R3 bdark;bdark;c:\windows\system32\drivers\bdark.sys [2015-4-13 82376]
R3 BNmon;(BNmon);c:\program files\baidu security\baidu antivirus\5.6.2.147365.0\Bnmon.sys [2015-6-18 84936]
R3 huawei_enumerator;huawei_enumerator;c:\windows\system32\drivers\ew_jubusenum.sys [2015-1-15 73984]
R3 ip100Avista;TP-LINK 10/100Mbps PCI Network Adapter NT Driver;c:\windows\system32\drivers\ipfnd51.sys [2014-9-23 31232]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2014-9-23 697560]
R3 SmbDrvI;SmbDrvI;c:\windows\system32\drivers\Smb_driver_Intel.sys [2014-9-23 29648]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]
S3 BdSandbox;Baidu BdSandbox Driver;c:\windows\system32\drivers\BdSandbox.sys [2015-1-13 194552]
S3 BdSandboxSrv;Baidu BdSandbox Virtual Service;c:\program files\baidu security\baidu antivirus\5.6.2.147365.0\bdsandboxsrv.exe --> c:\program files\baidu security\baidu antivirus\5.6.2.147365.0\BdSandboxSrv.exe [?]
S3 BHipsEx;Baidu HipsEx Driver;c:\windows\system32\drivers\BHipsEx.sys [2015-1-13 149960]
S3 Blackberry Device Manager;Blackberry Device Manager;c:\program files\common files\research in motion\usb drivers\BbDevMgr.exe [2013-1-18 577536]
S3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;c:\windows\system32\drivers\ew_hwusbdev.sys [2015-1-15 102784]
S3 ewusbmbb;HUAWEI USB-WWAN miniport;c:\windows\system32\drivers\ewusbwwan.sys [2015-1-15 350720]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\3.11.149\McCHSvc.exe [2015-6-26 235696]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-14 20992]
S4 BossseedP;Protect Service(BossseedP);c:\programdata\bossseed\Bossseed.exe [2016-9-23 363904]
S4 BossseedU;Update Service(BossseedU);"c:\program files\bossseed\update\bossseedupdate.exe" --> c:\program files\bossseed\update\BossseedUpdate.exe [?]
S4 HWDeviceService.exe;HWDeviceService.exe;c:\programdata\datacardservice\HWDeviceService.exe [2011-3-14 271712]
S4 Mobile Broadband. RunOuc;Mobile Broadband. OUC;c:\program files\mobile broadband\updatedog\ouc.exe [2015-1-15 655712]
.
=============== Created Last 30 ================
.
.
==================== Find3M  ====================
.
2017-02-16 03:37:26    807000    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2017-02-16 03:37:25    144984    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2017-01-18 13:22:48    7    ----a-w-    c:\windows\system32\4B8.tmp
2016-12-16 07:54:56    290304    ----a-w-    c:\windows\system32\subinacl.exe
.
============= FINISH: 10:10:18,82 ===============
 

from Attach Notepad:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 23/09/2014 15:07:23
System Uptime: 23/02/2017 9:56:55 (1 hours ago)
.
Motherboard: ASUSTeK COMPUTER INC. |  | H61M-C
Processor: Intel® Pentium® CPU G2020 @ 2.90GHz | LGA1155 | 2900/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 488 GiB total, 228,157 GiB free.
D: is FIXED (NTFS) - 293 GiB total, 138,531 GiB free.
E: is FIXED (NTFS) - 150 GiB total, 22,084 GiB free.
F: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Teredo Tunneling Adapter
Device ID: ROOT\*TEREDO\0000
Manufacturer: Microsoft
Name: Teredo Tunneling Pseudo-Interface
PNP Device ID: ROOT\*TEREDO\0000
Service: tunnel
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Bnbase
Device ID: ROOT\LEGACY_BNBASE\0000
Manufacturer:
Name: Bnbase
PNP Device ID: ROOT\LEGACY_BNBASE\0000
Service: Bnbase
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Baidu NetDefense
Device ID: ROOT\LEGACY_BNDEF\0000
Manufacturer:
Name: Baidu NetDefense
PNP Device ID: ROOT\LEGACY_BNDEF\0000
Service: Bndef
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Baidu Protect
Device ID: ROOT\LEGACY_BPROTECT\0000
Manufacturer:
Name: Baidu Protect
PNP Device ID: ROOT\LEGACY_BPROTECT\0000
Service: Bprotect
.
==== System Restore Points ===================
.
RP181: 17/01/2017 12:33:51 - Scheduled Checkpoint
RP182: 25/01/2017 9:17:38 - Scheduled Checkpoint
RP183: 01/02/2017 12:12:20 - Scheduled Checkpoint
RP184: 08/02/2017 14:19:06 - Scheduled Checkpoint
RP185: 17/02/2017 14:07:54 - Scheduled Checkpoint
.
==== Installed Programs ======================
.
Adobe Acrobat Reader DC
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 24 NPAPI
Adobe Flash Player 25 ActiveX
Adobe Photoshop CS2
Adobe Refresh Manager
Adobe Stock Photos 1.0
Ascend Business Suite 2005
Baidu Antivirus
BlackBerry Desktop Software 7.1
BlackBerry Device Software v5.0.0 for the BlackBerry 8520 smartphone
BlackBerry Device Software v5.0.0 for the BlackBerry 8900 smartphone
BlackBerry Device Software v7.1.0 for the BlackBerry 9790 smartphone
Canon MP250 series MP Drivers
Canon MX320 series MP Drivers
Free Video Joiner
Google Chrome
Google Update Helper
InstallShield Express 5.0 Visual FoxPro Limited Edition
Java 8 Update 25
Java Auto Updater
McAfee Security Scan Plus
Microsoft .NET Framework 1.1
Microsoft Application Error Reporting
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft OneDrive
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual FoxPro 9.0 Professional - English
Mobile Broadband
Mozilla Firefox 51.0.1 (x86 en-US)
Mozilla Maintenance Service
NVIDIA Control Panel 335.23
NVIDIA Graphics Driver 335.23
NVIDIA Install Application
NVIDIA Update 11.10.13
Realtek High Definition Audio Driver
Teamwork Timer version 1.2.2
Visual FoxPro 9.0 Baseline - English
Visual FoxPro 9.0 Professional - English
VLC media player
Windows Live ID Sign-in Assistant
WinRAR archiver
Yahoo! Messenger
.
==== Event Viewer Messages From Past Week ========
.
23/02/2017 9:57:31, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  Bnbase Bndef Bprotect
23/02/2017 8:13:55, Error: Service Control Manager [7001]  - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  The dependency service or group failed to start.
23/02/2017 8:13:55, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
23/02/2017 8:13:54, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
23/02/2017 8:13:54, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
23/02/2017 8:13:53, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
23/02/2017 8:13:49, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
23/02/2017 8:13:48, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
23/02/2017 8:12:55, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD Bhbase Bnbase Bndef Bprotect CSC DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vpcnfltr vpcvmm Wanarpv6 WfpLwf
23/02/2017 8:12:54, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
23/02/2017 8:12:54, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
23/02/2017 8:12:54, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
23/02/2017 8:12:54, Error: Service Control Manager [7001]  - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
23/02/2017 8:12:51, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
23/02/2017 8:12:51, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
23/02/2017 8:12:51, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.
23/02/2017 8:12:51, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
23/02/2017 8:12:51, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
23/02/2017 8:12:51, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
16/02/2017 16:18:07, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.
.
==== End Of File ===========================
 

please help



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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,742 posts
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Posted 26 February 2017 - 09:37 PM

Greetings AiPIn and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
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Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Please do this.

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Malwarebytes AdwCleaner

-------------------
  • Please download AdwCleaner and save it on your desktop.
  • Close all open programs and internet browser
  • Double click on AdwCleaner.exe, click Run, then select I agree if it appears
  • Click Scan
  • Once the scan has completed if there are threats found you will see Found 3 threats or something similar above the progress bar
  • Click each tab under Results and uncheck any items you want to keep
  • Click on Clean
  • Confirm the cleaning and rebooting of your computer by clicking OK
  • Click OK twice to finish the removal process by automatically rebooting your computer
  • Once completed an AdwCleaner document will open on your desktop
  • Copy and paste the contents in your reply
===================================================

Farbar Recovery Scan Tool (FRST)

--------------------
  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your Desktop. <<< Important
  • Double click the icon
  • Click Yes to the disclaimer
  • Make sure the Addition.txt box is checked
  • Click Scan and allow the program to run
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply
===================================================

System Summary Information

--------------------
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msinfo32 and press Enter
  • Left click on System Summary
  • Click File, Save, and name the file Summary
  • Zip and attach the file to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • AdwCleaner log
  • FRST results
  • Addition log
  • System Summary Information

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,742 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:05:47 PM

Posted 02 March 2017 - 10:13 PM

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 37,742 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:05:47 PM

Posted 04 March 2017 - 10:53 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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