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Black Screen of 10, loading slowly, unresponsive


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#1 bansheekilla64

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Posted 22 February 2017 - 09:25 PM

Hello.

 

I'm desperately hoping someone can help me. I've done my fair share of research, and haven't found anyone else with this problem. I'm generally a pretty tech savvy guy, so it's not too often I personally reach out for help like this... I will be as descriptive as possible

 

The problem started 2 days ago.

 

I came home from work, and went to start my laptop. I went to the kitchen to fix some food, and came back to a black screen with just my cursor in the center, with a loading ball. My laptop does not have a password, so it automatically logs me in and loads my desktop upon boot. Interesting, I thought. I clicked around the black screen and nothing was happening. Thinking this was just another glitch of some sort, I did a hard shut-down - held my power button for 5 seconds. I booted it up again, and same thing. Unresponsive black screen, loading ball. Uh oh.

 

My first inclination was that maybe something was up with my dedicated graphics card. I performed a hard-shut down, disconnected all my peripherals (keyboard, mouse, microphone, 2 monitors, ethernet) and tried again. Same result. I did a hard-shutdown.

 

My next step: boot the computer in safe mode. I went into the advanced boot-up, selected Safe Mode with Networking. As the computer was booting, the same issue persisted. I couldn't even boot the computer in Safe Mode!!! I did a hard-shutdown.

 

My next step: System resort. I went into advanced boot-up, selected a system restore from 4 days ago, and started it. After about 30 minutes, my desktop loaded (wow! maybe it worked!) with an error message Could not Restore System (so close...). The desktop was completely unresponsive - windows button, tray icons, right-click, etc. Neither Control Alt Delete nor Control Shift Escape worked. I did a hard-shutdown.

 

My last ditch effort - wait it out. After about 3 hours, my desktop had barely loaded. My start-up consists of very few programs, and I would not consider my computer as congested by any means... I clicked the Windows button, and nothing happened. Given the situation, I decided to wait. Sure enough, after about 10 minutes, my start menu came up. Great *sarcasm*. I was able to navigate to Windows Defender, and actually start a Full clean. At this time, it was 4am, and I needed to go to work. I came back, at 4pm. The clean had completed, and there was nothing harmful found. The desktop was still intact, but still slow and unresponsive. I was able to go into the start menu, and navigate a proper Restart.

 

It is now 6:24pm, and I've made no progress from when I began this journey. 

 

Please help!!

 

 



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#2 bwv848

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Posted 24 February 2017 - 11:30 PM

Please run MiniToolBox for us:

 

:step1: MiniToolBox by Farbar
 
• Download and save MiniToolBox from here.
• Right-click on MiniToolBox.exe, select Run as administrator, and accept any User Account Control Prompts.
• Hit Select All and click Go. (You may uncheck Reset IE Proxy/FF Proxy Settings if you have intentionally setup a proxy server.)
• Once MiniToolBox is complete, it will open a text file called MTB.txt, which is stored in the same directory you ran MiniToolBox from.
• Please copy and paste the contents of MTB.txt in your next reply.


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#3 bansheekilla64

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Posted 26 February 2017 - 11:41 AM

I try to copypaste the text, but it says I don't have permission to do that... Maybe I'll try attaching it?

Attached Files

  • Attached File  MTB.txt   58.06KB   7 downloads


#4 bansheekilla64

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Posted 26 February 2017 - 11:46 AM

I try to copypaste the text, but it says I don't have permission to do that... Maybe I'll try attaching it?

I can see how one would see this as a poor attempt at getting someone to download a virus...

Is there any way I can copy and paste the contents? Says I don't have permission...



#5 bwv848

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Posted 26 February 2017 - 11:05 PM

Looks like we're dealing with a failing hard drive:

System errors:
=============
Error: (02/26/2017 08:38:02 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/26/2017 08:37:59 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/26/2017 08:37:55 AM) (Source: Service Control Manager) (User: )
Description: The PcaSvc service terminated with the following error: 
%%193

Error: (02/26/2017 08:36:56 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/26/2017 08:35:57 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/26/2017 08:35:54 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/26/2017 08:34:54 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/26/2017 08:33:54 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/26/2017 08:33:51 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (02/26/2017 08:32:30 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Please backup ALL your data immediately. Then run SeaTools for DOS... run the Long test please.

 

Good luck!


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#6 bansheekilla64

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Posted 27 February 2017 - 02:27 AM

Peculiar.

 

I burned the .ISO onto a blank CD.

I inserted the CD into the computer.

I set my BIOS sequence so the CD/DVD boots first.

 

It's not working...

 

Still prioritizing my hard drive...

 

Any suggestions? 



#7 bwv848

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Posted 27 February 2017 - 10:15 PM

That's peculiar. If you are able to boot into Windows, you may want to try SeaTools for Windows:
How to use SeaTools for Windows - Seagate Knowledge Base
Again please run the long test.

Edited by bwv848, 27 February 2017 - 10:15 PM.

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#8 bansheekilla64

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Posted 28 February 2017 - 10:14 PM

I ended up getting in touch with the manufacturer, and they've agreed to have me ship it back for an inspection, as it's still under warranty.

 

2 outcomes:

A. They fix the problem, or send me a new computer

B. The issue is not covered by warranty and I am SOL.

 

Either way, I will respond back to this thread...



#9 bwv848

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Posted 28 February 2017 - 10:20 PM

Awesome! I'm pretty sure your hard drive is defective, and they probably will replace it.


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#10 bansheekilla64

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Posted 08 March 2017 - 10:37 PM

Reporting back in!

 

Problem solved. I've received my laptop back with a new harddrive. Only problem now is re-installing Windows 10.......

 

Thanks for all your help :)

 

 

 

 

PS: BWV 988 Aria Da Capo is my favorite....



#11 bwv848

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Posted 09 March 2017 - 10:29 PM

Glad you got the issue resolved! :)


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