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Need to install MSVCR71.dll


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12 replies to this topic

#1 Jaycan

Jaycan

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  • Local time:07:18 PM

Posted 22 February 2017 - 05:30 PM

Hello,

 

I am trying to install a program that I used for a long time (on Windows 7 and 8). It is a simple Notepad type program called Blueline.

The program seems to install as it should, but then I get The program can't start because MSVCR71.dll is missing from your computer. Try reinstalling the program to fix this problem.

 

Attached File  Blueline.JPG   22.62KB   0 downloads

I believe that I have added a correct picture of the error message.

 

Several sites attempt to "sell" this .dll to me, but there must be a decent free way to install or recover it.

Running an Acer 64bit with plenty of spare memory.

 

Thanks

EDITED : To add Minitoolbox

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by John PC (administrator) on 23-02-2017 at 09:36:30
Running from "C:\Users\John PC\Desktop"
Microsoft Windows 8.1  (X64)
Model: Aspire TC-100 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Ethernet (Connected)
Qualcomm Atheros AR5BWB222 Wireless Network Adapter = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Wi-Fi" address=192.168.137.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : JohnPC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : lan

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 40-F0-2F-20-CC-67
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-F0-2F-20-BE-57
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter
   Physical Address. . . . . . . . . : 40-F0-2F-20-BE-57
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F8-0F-41-AC-7E-83
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::259c:646:1aed:62d3%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.1.1.168(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, 23 February 2017 08:41:19
   Lease Expires . . . . . . . . . . : Friday, 24 February 2017 08:41:19
   Default Gateway . . . . . . . . . : 10.1.1.1
   DHCP Server . . . . . . . . . . . : 10.1.1.1
   DHCPv6 IAID . . . . . . . . . . . : 66588481
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-40-55-A3-F8-0F-41-AC-7E-83
   DNS Servers . . . . . . . . . . . : fe80::c6ea:1dff:feb5:22d4%3
                                       10.1.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       lan

Tunnel adapter isatap.lan:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:338c:e558:102d:2a62:8369:c8f5(Preferred)
   Link-local IPv6 Address . . . . . : fe80::102d:2a62:8369:c8f5%9(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 385875968
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-40-55-A3-F8-0F-41-AC-7E-83
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  fe80::c6ea:1dff:feb5:22d4

Name:    google.com
Addresses:  2404:6800:4006:803::200e
      216.58.199.78


Pinging google.com [216.58.199.78] with 32 bytes of data:
Reply from 216.58.199.78: bytes=32 time=21ms TTL=54
Reply from 216.58.199.78: bytes=32 time=19ms TTL=54

Ping statistics for 216.58.199.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 21ms, Average = 20ms
Server:  UnKnown
Address:  fe80::c6ea:1dff:feb5:22d4

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
      2001:4998:58:c02::a9
      2001:4998:c:a06::2:4008
      206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=212ms TTL=50
Reply from 98.138.253.109: bytes=32 time=211ms TTL=50

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 211ms, Maximum = 212ms, Average = 211ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  8...40 f0 2f 20 cc 67 ......Bluetooth Device (Personal Area Network)
  5...12 f0 2f 20 be 57 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...40 f0 2f 20 be 57 ......Qualcomm Atheros AR5BWB222 Wireless Network Adapter
  3...f8 0f 41 ac 7e 83 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  9...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.1.1.1       10.1.1.168     10
         10.1.1.0    255.255.255.0         On-link        10.1.1.168    266
       10.1.1.168  255.255.255.255         On-link        10.1.1.168    266
       10.1.1.255  255.255.255.255         On-link        10.1.1.168    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link        10.1.1.168    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link        10.1.1.168    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  9    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  9    306 2001::/32                On-link
  9    306 2001:0:338c:e558:102d:2a62:8369:c8f5/128
                                    On-link
  3    266 fe80::/64                On-link
  9    306 fe80::/64                On-link
  9    306 fe80::102d:2a62:8369:c8f5/128
                                    On-link
  3    266 fe80::259c:646:1aed:62d3/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    266 ff00::/8                 On-link
  9    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/23/2017 09:05:40 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.

Error: (02/23/2017 08:58:52 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.

Error: (02/22/2017 07:17:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: blueline.exe, version: 1.1.2.0, time stamp: 0x47139f24
Faulting module name: MSVCR71.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000135
Fault offset: 0x0009d3c2
Faulting process id: 0xc14
Faulting application start time: 0xblueline.exe0
Faulting application path: blueline.exe1
Faulting module path: blueline.exe2
Report Id: blueline.exe3
Faulting package full name: blueline.exe4
Faulting package-relative application ID: blueline.exe5

Error: (02/22/2017 07:17:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: blueline.exe, version: 1.1.2.0, time stamp: 0x47139f24
Faulting module name: MSVCR71.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000135
Fault offset: 0x0009d3c2
Faulting process id: 0x610
Faulting application start time: 0xblueline.exe0
Faulting application path: blueline.exe1
Faulting module path: blueline.exe2
Report Id: blueline.exe3
Faulting package full name: blueline.exe4
Faulting package-relative application ID: blueline.exe5

Error: (02/22/2017 07:16:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: blueline.exe, version: 1.1.2.0, time stamp: 0x47139f24
Faulting module name: MSVCR71.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000135
Fault offset: 0x0009d3c2
Faulting process id: 0x121c
Faulting application start time: 0xblueline.exe0
Faulting application path: blueline.exe1
Faulting module path: blueline.exe2
Report Id: blueline.exe3
Faulting package full name: blueline.exe4
Faulting package-relative application ID: blueline.exe5

Error: (02/22/2017 07:14:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: blueline.exe, version: 1.1.2.0, time stamp: 0x47139f24
Faulting module name: MSVCR71.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000135
Fault offset: 0x0009d3c2
Faulting process id: 0x320
Faulting application start time: 0xblueline.exe0
Faulting application path: blueline.exe1
Faulting module path: blueline.exe2
Report Id: blueline.exe3
Faulting package full name: blueline.exe4
Faulting package-relative application ID: blueline.exe5

Error: (02/22/2017 07:14:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: blueline.exe, version: 1.1.2.0, time stamp: 0x47139f24
Faulting module name: MSVCR71.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000135
Fault offset: 0x0009d3c2
Faulting process id: 0x1404
Faulting application start time: 0xblueline.exe0
Faulting application path: blueline.exe1
Faulting module path: blueline.exe2
Report Id: blueline.exe3
Faulting package full name: blueline.exe4
Faulting package-relative application ID: blueline.exe5

Error: (02/22/2017 07:14:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: blueline.exe, version: 1.1.2.0, time stamp: 0x47139f24
Faulting module name: MSVCR71.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000135
Fault offset: 0x0009d3c2
Faulting process id: 0x1cc
Faulting application start time: 0xblueline.exe0
Faulting application path: blueline.exe1
Faulting module path: blueline.exe2
Report Id: blueline.exe3
Faulting package full name: blueline.exe4
Faulting package-relative application ID: blueline.exe5

Error: (02/22/2017 06:45:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: blueline.exe, version: 1.1.2.0, time stamp: 0x47139f24
Faulting module name: MSVCR71.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000135
Fault offset: 0x0009d3c2
Faulting process id: 0x1648
Faulting application start time: 0xblueline.exe0
Faulting application path: blueline.exe1
Faulting module path: blueline.exe2
Report Id: blueline.exe3
Faulting package full name: blueline.exe4
Faulting package-relative application ID: blueline.exe5

Error: (02/18/2017 06:29:45 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.


System errors:
=============
Error: (02/23/2017 08:41:20 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (02/23/2017 06:33:56 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (02/22/2017 11:47:02 AM) (Source: Service Control Manager) (User: )
Description: The Adobe Acrobat Update Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/22/2017 07:49:26 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (02/21/2017 07:42:20 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (02/20/2017 07:04:29 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (02/20/2017 03:04:51 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (02/20/2017 07:40:25 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (02/19/2017 11:35:41 AM) (Source: Service Control Manager) (User: )
Description: The Adobe Acrobat Update Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (02/19/2017 08:08:43 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.


Microsoft Office Sessions:
=========================
Error: (02/23/2017 09:05:40 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe

Error: (02/23/2017 08:58:52 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe

Error: (02/22/2017 07:17:11 PM) (Source: Application Error)(User: )
Description: blueline.exe1.1.2.047139f24MSVCR71.dll6.3.9600.1823356bb4e1dc00001350009d3c2c1401d28ce40ff8d6e2C:\Users\John PC\Desktop\blueline.exeMSVCR71.dll4ef58e70-f8d7-11e6-8604-40f02f20cc67

Error: (02/22/2017 07:17:01 PM) (Source: Application Error)(User: )
Description: blueline.exe1.1.2.047139f24MSVCR71.dll6.3.9600.1823356bb4e1dc00001350009d3c261001d28ce4097fd3d3C:\Users\John PC\Desktop\blueline.exeMSVCR71.dll48c8d6d2-f8d7-11e6-8604-40f02f20cc67

Error: (02/22/2017 07:16:11 PM) (Source: Application Error)(User: )
Description: blueline.exe1.1.2.047139f24MSVCR71.dll6.3.9600.1823356bb4e1dc00001350009d3c2121c01d28ce3ebab4464C:\Users\John PC\Desktop\blueline.exeMSVCR71.dll2ac95d9f-f8d7-11e6-8604-40f02f20cc67

Error: (02/22/2017 07:14:55 PM) (Source: Application Error)(User: )
Description: blueline.exe1.1.2.047139f24MSVCR71.dll6.3.9600.1823356bb4e1dc00001350009d3c232001d28ce3bc351ecfC:\Users\John PC\Desktop\blueline.exeMSVCR71.dllfdd9a59c-f8d6-11e6-8604-40f02f20cc67

Error: (02/22/2017 07:14:36 PM) (Source: Application Error)(User: )
Description: blueline.exe1.1.2.047139f24MSVCR71.dll6.3.9600.1823356bb4e1dc00001350009d3c2140401d28ce3b2a8264dC:\Users\John PC\Desktop\blueline.exeMSVCR71.dllf286277e-f8d6-11e6-8604-40f02f20cc67

Error: (02/22/2017 07:14:27 PM) (Source: Application Error)(User: )
Description: blueline.exe1.1.2.047139f24MSVCR71.dll6.3.9600.1823356bb4e1dc00001350009d3c21cc01d28ce3734142f4C:\Users\John PC\Desktop\blueline.exeMSVCR71.dllecdb64ac-f8d6-11e6-8604-40f02f20cc67

Error: (02/22/2017 06:45:25 PM) (Source: Application Error)(User: )
Description: blueline.exe1.1.2.047139f24MSVCR71.dll6.3.9600.1823356bb4e1dc00001350009d3c2164801d28cdce3f08636C:\Users\John PC\Desktop\blueline.exeMSVCR71.dllde86be08-f8d2-11e6-8604-40f02f20cc67

Error: (02/18/2017 06:29:45 PM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe


CodeIntegrity Errors:
===================================
  Date: 2017-01-29 22:00:55.276
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:54.367
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:53.453
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:50.836
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:49.779
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:48.439
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:47.357
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:46.112
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:44.844
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-01-29 22:00:43.625
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

7-Zip 15.05 beta x64 (HKLM\...\7-Zip) (Version:  - )
abDocs (HKLM-x32\...\{CA4FE8B0-298C-4E5D-A486-F33B126D6A0A}) (Version: 1.10.2001 - Acer Incorporated)
abDocs Office AddIn (HKLM-x32\...\{DCBF3379-246B-47E1-8173-639B63940838}) (Version: 3.02.2001 - Acer Incorporated)
abMusic (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 3.01.2002.1 - Acer Incorporated)
abPhoto (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 3.08.2003.3 - Acer Incorporated)
Acer Portal (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 3.12.2004 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.8100 - Acer Incorporated)
Acer Remote Files (HKLM\...\{13885028-098C-4799-9B71-27DAC96502D5}) (Version: 1.00.3007 - Acer Incorporated)
AdFender (HKLM-x32\...\AdFender) (Version: 2.0 - AdFender, Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.023.20070 - Adobe Systems Incorporated)
Adobe Flash Player 24 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 24.0.0.221 - Adobe Systems Incorporated)
Adobe Flash Player 24 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 24.0.0.221 - Adobe Systems Incorporated)
Adobe PDF iFilter 11 for 64-bit platforms (HKLM\...\{BA5C0CC3-421B-4AE5-9370-1650D1941F30}) (Version: 11.0.00 - Adobe)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.5.195 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{6ACE9B2D-3F28-BD76-DB71-957BE60C028D}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AOP Framework (HKLM-x32\...\{4A37A114-702F-4055-A4B6-16571D4A5353}) (Version: 3.22.2001.0 - Acer Incorporated)
Blueline 1.1.1 (HKLM-x32\...\Blueline_is1) (Version:  - )
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.3.1.4 - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 5.2.0 - Canon Inc.)
Canon MP460 (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP460) (Version:  - )
Canon MP480 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP480_series) (Version:  - )
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.7.1 - Canon Inc.)
Canon TS8000 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_TS8000_series) (Version: 1.01 - Canon Inc.)
Canon TS8000 series On-screen Manual (HKLM-x32\...\Canon TS8000 series On-screen Manual) (Version: 1.0.0 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.27 - Piriform)
CDBurnerXP (HKLM-x32\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.7.6229 - CDBurnerXP)
Classic Shell (HKLM\...\{7C129CF8-199F-4269-AAEE-60B5D8D716E2}) (Version: 4.2.1 - IvoSoft)
CUE CLUB (HKLM-x32\...\CUE_CLUB) (Version:  - )
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3424.57 - CyberLink Corp.)
DLL-Files.com Client (HKLM-x32\...\DA71BA65-680A-4212-9150-6239217B53DC_DLL-Files.c~79141F26_is1) (Version: 2.1.1000.4462 - DLL-Files.com Client)
eBay Worldwide (HKLM-x32\...\{91589413-6675-4C27-8AFC-EFB9103B90A5}) (Version: 2.4.0105 - OEM)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Facebook Gameroom 1.1.0.0 (HKLM-x32\...\{6099B4D5-E8FF-407A-B653-955D3F1E10EB}) (Version: 1.1.0.0 - Facebook)
Game Channels (HKLM-x32\...\WildTangentGameProvider-acer-genres) (Version: 9.2.0.11 - WildTangent, Inc.)
Games Manager (HKCU\...\GamesManager) (Version: 2.10.0.653 - iWin Inc.)
Google Earth (HKLM-x32\...\{F6430171-B86B-4639-839E-374913E7911D}) (Version: 7.1.8.3036 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.32.7 - Google Inc.) Hidden
Hotkey Utility (HKLM-x32\...\{A6DC88AD-501A-44BC-884D-57435F972E2C}) (Version: 3.00.8101 - Acer Incorporated)
Identity Card (HKLM-x32\...\{3D9CB654-99AD-4301-89C6-0D12A790767C}) (Version: 2.00.8100 - Acer Incorporated)
Java 8 Update 121 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.8100 - Acer Incorporated)
Malwarebytes version 3.0.6.1469 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.0.6.1469 - Malwarebytes)
Masque Casino Game Pak II (HKLM-x32\...\Masque Casino Game Pak II) (Version:  - )
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.5.166.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 51.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 51.0.1 (x86 en-US)) (Version: 51.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 51.0.1.6234 - Mozilla)
Nero BackItUp 12 Essentials OEM.a01 (HKLM-x32\...\{551AC8F2-FEA2-4B45-ACF7-C98681233CC9}) (Version: 12.5.01200 - Nero AG)
NirSoft BlueScreenView (HKLM-x32\...\NirSoft BlueScreenView) (Version:  - )
Office Addin (HKLM-x32\...\{6D2BBE1D-E600-4695-BA37-0B0E605542CC}) (Version: 2.02.2009 - Acer)
Opera Stable 42.0.2393.137 (HKLM-x32\...\Opera 42.0.2393.137) (Version: 42.0.2393.137 - Opera Software)
paint.net (HKLM\...\{A1D05314-DC32-4668-A97E-51060EC8BCCE}) (Version: 4.0.12 - dotPDN LLC)
Peggle Deluxe 1.01 (HKLM-x32\...\Peggle Deluxe 1.01) (Version:  - )
Prerequisite installer (HKLM-x32\...\{3AAB08A3-F129-4BD5-B409-AE674F93759D}) (Version: 12.0.0003 - Nero AG) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.305 - Qualcomm Atheros Communications)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.07 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.39052 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7016 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Reel Deal Slots - Nickels and More (HKLM-x32\...\{A236B4D3-BA07-4864-991E-D58B77A44A08}) (Version: 1.00.0000 - )
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Spotify (HKLM-x32\...\Spotify) (Version: 0.9.1.57.ge7405149 - Spotify AB)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1232 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 3.9.21 - Tweaking.com)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 5.2.5f1 - Unity Technologies ApS)
VirusTotal Uploader 2.2 (HKLM-x32\...\VTUploader) (Version:  - )
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
Web Companion (HKLM-x32\...\{d37bca30-e862-4efe-be53-8892e4a14b6f}) (Version: 2.3.1411.2698 - Lavasoft)
WinPatrol (HKLM-x32\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 33.5.2015.12 - Ruiware)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)
Wireshark 2.2.0 (64-bit) (HKLM-x32\...\Wireshark) (Version: 2.2.0 - The Wireshark developer community, https://www.wireshark.org)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 8125.09 MB
Available physical RAM: 6165.56 MB
Total Virtual: 8637.09 MB
Available Virtual: 6557.61 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:457.11 GB) (Free:408.55 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:457.11 GB) (Free:456.42 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHNPC

Administrator            Guest                    John PC                  

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

02-02-2017 23:16:56 Scheduled Checkpoint
03-02-2017 05:56:55 Restore Operation
03-02-2017 10:40:17 Installed Sophos Virus Removal Tool.
03-02-2017 10:41:43 Installed Sophos Virus Removal Tool.
06-02-2017 23:03:12 Removed Sophos Virus Removal Tool.
15-02-2017 04:04:13 Scheduled Checkpoint

**** End of log ****


Edited by Jaycan, 22 February 2017 - 05:40 PM.


Acer Computer with LG Monitor and Toshiba Laptop with Windows 7.1

Windows 64bit  8.1 - Always fully updated

Firefox / Google Chrome / Internet Explorer Browsers

Usually a home helper here or with friends and nimble fingered ladies who would rather sew or dust, but not clean the bugs out of a computer ...


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#2 dc3

dc3

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Posted 23 February 2017 - 09:54 AM

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

You will see an image similar to the one below.

command%20prompt%20w8_zpsxjmewau9.png

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above.

When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"

This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.


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#3 Jaycan

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Posted 23 February 2017 - 04:31 PM

Thank you dc3,

 

"no integrity violations were found" was the result.

 

Strange because I have not been able to install any Windows updates since December, manually or automatically, and thought this may be related.



Acer Computer with LG Monitor and Toshiba Laptop with Windows 7.1

Windows 64bit  8.1 - Always fully updated

Firefox / Google Chrome / Internet Explorer Browsers

Usually a home helper here or with friends and nimble fingered ladies who would rather sew or dust, but not clean the bugs out of a computer ...


#4 dc3

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Posted 23 February 2017 - 04:34 PM

Rebuild the Update Components

Open Notebook and copy and paste the batch script below in it.  Save this to the Desktop and name it UCReset.bat.

@ECHO OFF
echo Simple Script to Reset / Clear Windows Update
echo.
PAUSE
echo.
attrib -h -r -s %windir%\system32\catroot2
attrib -h -r -s %windir%\system32\catroot2\*.*
net stop wuauserv
net stop CryptSvc
net stop BITS
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
ren "%ALLUSERSPROFILE%\application data\Microsoft\Network\downloader" downloader.old
net Start BITS
net start CryptSvc
net start wuauserv
echo.
echo Task completed successfully...
echo.
PAUSE

To run the batch script right click on the UCReset.bat file on the desktop and select Run as administrator.

Restart your computer and try updating again.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Jaycan

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Posted 23 February 2017 - 05:12 PM

http://speccy.piriform.com/results/A7TZYIRg5o8fi7CimUtwhkr

 

Running Updates since you posted the .bat file and it is still just "checking" as shown (note the Never Checked and Never Installed)

Attached File  Updates.JPG   22.56KB   0 downloads

 

Thanks.



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#6 Jaycan

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Posted 23 February 2017 - 11:27 PM

Finally it allowed updates to be installed, after the .bat file was activated.  It just needed to wait a bit longer.

 

Also 10 optional updates are now available, I may just click install to cover all bases.

 

Well done so far.



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#7 dc3

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Posted 24 February 2017 - 10:24 AM

Sounds like you're back in business.


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#8 Jaycan

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Posted 24 February 2017 - 05:21 PM

Mostly thanks.

 

Still can't install the program that I want. Keep getting the same error.

 

Looks like I will need to use my Windows 7 laptop for that program. It is installed and runs great there.

 

Thanks for your help.



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#9 bwv848

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Posted 24 February 2017 - 10:05 PM

Have a look at this article:

https://support.microsoft.com/en-us/help/827073/-msvcr71.dll-cannot-be-found-error-message-when-you-repair-windows-xp-media-center-edition-or-windows-xp-tablet-pc-edition

It's for XP, but it may help... who knows!
 


If I do not reply in three days, please message me.
 
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#10 dc3

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Posted 25 February 2017 - 10:16 AM

I'm having some difficulty finding information on any program titled Blueline.  Can you provide a link to this?


Edited by dc3, 25 February 2017 - 11:12 AM.

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#11 old rocker

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Posted 26 February 2017 - 10:20 PM

@Jaycan
Mostly thanks.
 
Still can't install the program that I want. Keep getting the same error.
 
Looks like I will need to use my Windows 7 laptop for that program. It is installed and runs great there.
 
Thanks for your help.

 

Just a thought...

 

Since you have a working copy of Blueline on another system and that system is not squaking about MSVCR71.DLL missing, perhaps this may help solve your problem.
 
Open File Explorer (Windows Logo Key + the E Key).
 
Change the layout to Details by clicking View on the toolbar and selecting Details.
 
Change the Group by in the Current view section to Type.
 
In the Navigation Pane (normally located on the left side of window) locate and click the drive that Windows 7 and your Programs are installed on, (normally C:\). Now look at the upper right side of the window for the Search Box, it should read Search Drive 1© (your drive # and letter may vary).
Enter the following search query without quotes "msvcr71.dll". The search will begin as soon as the last letter of the search query is typed.
 
Let the search run and when completed the results will be displayed. You will be interested in any listing... Name::MSVCR71.DLL Type: Application extension and a Filesize of 340 KB..
Write down the path to each Folder containing Name: MSVCR71.DLL Type: Application extension and a Filesize of 340 KB.. Normally this file may be located in the System 32 folder as well as a folder of the program calling the .DLL (in this case Blueline) and multiple other locations.
 
When you have listed all of the locations, get your USB Thumbdrive and create folders bearing the same name of the folder containing the MSVCR71.DLL file.
 
1 by 1 copy the file from the location holding the .DLL file to the corresponding folder on the USB Thumb drive. When you have all the locations on the thumb drive remove the drive from the Windows 7 machine and insert into the machine you are having problems with the Blueline program.

Copy 1 by 1 from the USB Thumb drive to the corresponding folder(s) on the Blueline machine.
 
 
For each folder that you copied MSVCR71.DLL to, the .DLL Registration should be performed.
 
Reboot and test your system. Hopefully your issue will be resolved.
 
Old Rocker


#12 Jaycan

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Posted 28 February 2017 - 06:54 AM

I'm having some difficulty finding information on any program titled Blueline.  Can you provide a link to this?

@ dc3,

This is / was available in B.C school and in Geek U (written by Azarl from Geeks to Go).

It was updated, and I was given a current Updated download version not too long ago. I first used it when I was at Geek U for a a while.

 

I have used it as my notepad / storage program for years, but I have never had problems at other times.

 

Thanks for the interest.



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#13 dc3

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Posted 01 March 2017 - 10:56 AM

The only thing I could suggest that the program may be corrupted.  Try uninstalling it, download it again, install it and see if this resolves the problem.


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