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System hangs


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#1 roscoep54

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Posted 22 February 2017 - 02:54 PM

No BSOD but pretty consistently system hangs ~ frequently get "snap" alert saying unable to complete, then the page shows up.   

Here's the Sysnativefile.  Unable to load the zip file as it is too big.  Loaded it on dropbox as bsod

https://db.tt/HzemP2visg

 

Unable to complete Perfmon - ran for over an hour, no report.

 

Thanks for your help! 

 

In the meantime I'll be running the other apps. 

Elaine

 

Forgot to add the following: 

Windows 10 Home version 10.0.14393  x64-based PC

Dell laptop Inpiron 7537  3 y/o

   originally pre-installed with Win7

Reinstalled Win10 in Dec 2016

 

Intel® Core™ i7-4500U CPU @ 1.80GHz

Display Adapters Intel® HD Graphics Family IDE ATA/ATAPI Controllers Intel® 8 Series Chipset Family SATA AHCI Controller

Hope thats what you need.  


Edited by roscoep54, 22 February 2017 - 03:11 PM.


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#2 roscoep54

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Posted 23 February 2017 - 07:11 PM

The verifier has been running over 24 hrs.  Below is the query report.  Wouldnt allow me to attach a word document....

Also installed a new hard drive in 12/2016 forgot to mention that above. 

 

will run RAM test next

 

Verifier is still running............

 

Microsoft Windows [Version 10.0.14393]
© 2016 Microsoft Corporation. All rights reserved.
 
C:\Users\rosco>verifier /query
 
Time Stamp: 02/23/2017 16:03:36.398
 
Verifier Flags: 0x0008892b
 
  Standard Flags:
 
    [X] 0x00000001 Special pool.
    [X] 0x00000002 Force IRQL checking.
    [X] 0x00000008 Pool tracking.
    [ ] 0x00000010 I/O verification.
    [X] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [X] 0x00000100 Security checks.
    [X] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.
 
  Additional Flags:
 
    [ ] 0x00000004 Randomized low resources simulation.
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00000400 IRP logging.
    [ ] 0x00002000 Invariant MDL checking for stack.
    [ ] 0x00004000 Invariant MDL checking for driver.
    [X] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.
    [X] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00200000 NDIS/WIFI verification.
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.
    [ ] 0x02000000 Code integrity checks.
 
    [X] Indicates flag is enabled.
 
  Verifier Statistics Summary
 
    Raise IRQLs:                                657423
    Acquire Spin Locks:                         996986
    Synchronize Executions:                      39123
    Trims:                                      100632
 
    Pool Allocations Attempted:                1958388
    Pool Allocations Succeeded:                1958388
    Pool Allocations Succeeded SpecialPool:    1958388
    Pool Allocations With No Tag:                   21
    Pool Allocations Not Tracked:               225207
    Pool Allocations Failed:                         0
    Pool Allocations Failed Deliberately:            0
 
  Driver Verification List
 
    MODULE: iastora.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (        0 /        0 )
        Current Pool Bytes:        (        0 /        0 )
        Peak Pool Allocations:     (        1 /        0 )
        Peak Pool Bytes:           (       88 /        0 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: epp.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (      109 /     5157 )
        Current Pool Bytes:        (     9830 /   674098 )
        Peak Pool Allocations:     (      118 /     5354 )
        Peak Pool Bytes:           (    17758 /   706236 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: igdkmd64.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (     1586 /        7 )
        Current Pool Bytes:        (  3026069 /   274620 )
        Peak Pool Allocations:     (     1672 /       12 )
        Peak Pool Bytes:           (  3178805 /   297712 )
        Contiguous Memory Bytes:           8192
        Peak Contiguous Memory Bytes:      8192
 
    MODULE: teedriverw8x64.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (        2 /        0 )
        Current Pool Bytes:        (     7852 /        0 )
        Peak Pool Allocations:     (        4 /        0 )
        Peak Pool Bytes:           (     7993 /        0 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: netwbw02.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (     1767 /        0 )
        Current Pool Bytes:        (  9756436 /        0 )
        Peak Pool Allocations:     (     1802 /        0 )
        Peak Pool Bytes:           (  9958162 /        0 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: ndis.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (     9266 /      138 )
        Current Pool Bytes:        (  2999168 /    18362 )
        Peak Pool Allocations:     (    10692 /      140 )
        Peak Pool Bytes:           ( 11759123 /    19192 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: rtsper.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (       12 /        0 )
        Current Pool Bytes:        (   538672 /        0 )
        Peak Pool Allocations:     (       19 /        1 )
        Peak Pool Bytes:           (   539184 /      192 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: rt640x64.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (     4106 /        0 )
        Current Pool Bytes:        (   614036 /        0 )
        Peak Pool Allocations:     (     4106 /        0 )
        Peak Pool Bytes:           (   614036 /        0 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: dellrbtn.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (        0 /        0 )
        Current Pool Bytes:        (        0 /        0 )
        Peak Pool Allocations:     (        0 /        0 )
        Peak Pool Bytes:           (        0 /        0 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: isctd64.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (        1 /        0 )
        Current Pool Bytes:        (      106 /        0 )
        Peak Pool Allocations:     (        2 /        0 )
        Peak Pool Bytes:           (      196 /        0 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: rtkvhd64.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (     1345 /        0 )
        Current Pool Bytes:        (  1038852 /        0 )
        Peak Pool Allocations:     (     1345 /        2 )
        Peak Pool Bytes:           (  1038852 /  2907904 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: dump_diskdump.sys (load: 0 / unload: 0)
 
    MODULE: dump_iastora.sys (load: 2 / unload: 1)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (        0 /        0 )
        Current Pool Bytes:        (        0 /        0 )
        Peak Pool Allocations:     (        0 /        0 )
        Peak Pool Bytes:           (        0 /        0 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
    MODULE: dump_dumpfve.sys (load: 2 / unload: 1)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (        1 /        0 )
        Current Pool Bytes:        (    16400 /        0 )
        Peak Pool Allocations:     (        1 /        0 )
        Peak Pool Bytes:           (    16400 /        0 )
        Contiguous Memory Bytes:          65536
        Peak Contiguous Memory Bytes:     65536
 
    MODULE: ibtusb.sys (load: 1 / unload: 0)
 
      Pool Allocation Statistics: ( NonPaged / Paged )
 
        Current Pool Allocations:  (        1 /        0 )
        Current Pool Bytes:        (      944 /        0 )
        Peak Pool Allocations:     (        2 /        0 )
        Peak Pool Bytes:           (    25344 /        0 )
        Contiguous Memory Bytes:              0
        Peak Contiguous Memory Bytes:         0
 
C:\Users\rosco>
 
 
 
 


#3 bwv848

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Posted 24 February 2017 - 11:24 AM

Hi, Elaine,

 

Suggest you reinstall your graphics drivers:

 

- download your graphics drivers from here

- uninstall your current graphics drivers from the Control Panel (should be called Intel HD Graphics Driver or something like that)

- reboot

- install the freshly downloaded set of graphics drivers

- reboot

- continue to monitor for hangs/freezing


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#4 roscoep54

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Posted 24 February 2017 - 06:21 PM

Much better, thanks.  Not as fast as I'd like, but better.  Have restarted the verifier.  

Perfmon still wont run. 



#5 bwv848

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Posted 24 February 2017 - 06:25 PM

Great... are you still running Driver Verifier? I suggest you disable it, as it slows down your system.


Edited by bwv848, 24 February 2017 - 06:25 PM.

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#6 roscoep54

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Posted 24 February 2017 - 06:40 PM

Ok, reset verifier.  Will continue to monitor performance.  



#7 bwv848

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Posted 24 February 2017 - 10:53 PM

Thank you for the update. :)


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#8 roscoep54

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Posted 25 February 2017 - 02:17 PM

Frustrated  - still experiencing hangs.  not sure what to do next?


Edited by roscoep54, 25 February 2017 - 02:55 PM.


#9 bwv848

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Posted 25 February 2017 - 10:41 PM

We can try rolling back graphics drivers, but I will need further specifications for your computer, by running Speccy:

 

Speccy by Piriform

• Download and save Speccy from here.
• Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
• Open up the extracted folder, right-click on Speccy64.exe, and select Run as administrator. Please accept any User Account Control prompts.
• After waiting a while, click File, then Publish Snapshot.
• Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

 

For your information, some memory dumps from a little over a month ago blamed epp.sys, an Emsisoft Anti-Malware driver. I suggest you update EAM. Typically, their products are quite stable, so this is the first time I've seen an Emsisoft Anti-Malware BSOD.


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#10 roscoep54

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Posted 26 February 2017 - 12:47 PM

Don't think there's any reason to rollback the graphics drivers - don't think it had any effect; its not any worse and might be a bit better.

 

http://speccy.piriform.com/results/fbwoafr1bS1mvxXLaQKgrwC

 

There's like a 3 to 8 second delay when I do just about anything (opening documents, browsing internet, etc) most irritating when the mouse is asleep and it take seconds to respond. 

Yesterday, even though I'd run EEK to check virus activity, I ran RKill, Zemana, AdwCleaner, Hitman Pro, and Secunia.  Nothing significant.  Had never run Secunia ~ showed all good for 45 apps.  Even looked at startup programs - not a lot to stop although there is a lot running. 

 

Have uninstalled and reinstalled EMA.



#11 bwv848

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Posted 26 February 2017 - 06:12 PM

If you believe your problems could be software related, I suggest you perform a clean boot to monitor performance. :)


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#12 roscoep54

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Posted 26 February 2017 - 10:41 PM

It does not appear to be a software issue.  



#13 bwv848

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Posted 26 February 2017 - 10:44 PM

Please still perform the clean boot.


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#14 roscoep54

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Posted 26 February 2017 - 10:56 PM

I did.   I followed the instructions - and with everything disabled, the hangs are still there.  


Edited by roscoep54, 26 February 2017 - 11:01 PM.


#15 bwv848

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Posted 27 February 2017 - 10:13 PM

Since the problem is still present in a clean boot environment, it is highly likely that a device driver is the cause of the freezing and hangs. Therefore, please run Driver Verifier again for 48 hours, but only with the deadlock detection feature enabled. If Driver Verifier manages to detect a violation, it will call a bugcheck — be prepared for that! :thumbup2:


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