Hey there Leprachaun
, welcome to Bleeping Computer.
Sorry for the delay in the reply.
This malware is obviously being quite stubborn. I have a couple of things you can try to remove the problem. Firstly you might like to try a scan with your antispyware applications in safe mode. Antivirus tools will have a better rate of success for removing files in safe mode. This can be done tapping the F8
key as soon as you start your computer. You will be brought to a menu where you can choose to boot into safe mode. Make sure you choose the option without networking support. Run a full system scan; it may be that as the file cannot auto run in safe mode it can be successfully deleted.
If that doesn't work you may have to try an alternative scanner; it is possible that Norton is simply not able to remove the malware. My first pointer would be to update the antimalware tool, have you done that yet?
Please download Ad-Aware SE Personal
and install it.
If you already have Ad-Aware SE, please configure it as indicated below.
If you have a previous version of Ad-Aware, please uninstall your current version and install the newest version SE 1.06.
Run Ad-Aware, and click Check for updates now.
Select Configurations (click the Gear wheel at the top) as follows:
General Button > Safety & Settings > Check (Green) all three.
Tweak Button > Cleaning Engine > uncheck "Always try to unload modules before deletion".
To start the scan, Click > "Scan Now
" at left.
Select "Search for low-risk threats".
Select "Perform full system scan".
When the scan has completed, select Next.
In the Scanning Results window, select the "Critical Objects
Right-click on the screen and choose "Select all objects
Click Next to remove the infections found, and click OK to the prompt.
Restart the computer.
Let me know if the malware is found again.
We may have to dig a little deeper to find the source of the problem.