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IMAP Server errors


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#1 drumor

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Posted 22 February 2017 - 08:05 AM

I have been receiving an IMAP server error message saying that at i'm at 91% of my quota and that my access to my mail will be impacted. I have been receiving this message for several days now. In response I have deleted all messages in my delete folder, and sent folder and in any folder where messages are stale and I don't expect to revisit those messages. That doesn't seem to help. The email program I;n using is Microsoft Outlook 2016. In checking my PC all my folders are stored on my PC in "OST" files. I have one for gmail and one for my optonline mail. This morning the worse has happened as I'm not receiving emails from the IMAP server. If I log into the gmail or Optonline servers directly the new emails are there. Any suggestions

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Drew Moore


Edited by hamluis, 22 February 2017 - 08:10 AM.
Moved from W10 Support to Web Browsing/Email - Hamluis.


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#2 britechguy

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Posted 22 February 2017 - 11:07 AM

Well, there isn't an IMAP server, but there are IMAP servers.  You'd have one for each account that has IMAP access.

 

If you have been using IMAP access then there should be no issue with deleting an account from Outlook and re-creating it, as all messages are held on the server until/unless you delete them.  When I have inexplicable stuff like this going on, and I absolutely know that IMAP access is what has been used for a given account, then I often delete the account then re-create it to see if that clears up whatever "constipation" has somehow taken place.

 

Do you have these accounts set up for access on any other devices and, if so, are they still working correctly there?  That would at least give you confirmation that the issue is limited to the platform that's currently giving you problems.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#3 drumor

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Posted 22 February 2017 - 11:15 AM

Brian,

 

Thanks for your response. I have the gmail account set up on multiple IOS platforms (Iphone, iPad, etc.) the optonline is only on 1 PC. I will delete the account on the PC and then recreate it and see what happens. Thanks for your help.



#4 britechguy

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Posted 22 February 2017 - 12:02 PM

Please report back on whether this worked.

 

Also, even if the optonline server settings are set up automatically by Outlook, definitely check at their website to see what the current server settings should be and double check what Outlook used.  There are times when the databases for server settings get out of date, at least for a while, and that can have some interesting results.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 





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