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USB Drive Malfunction (Not Recognised) with Blackberry Classic on Windows 10


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#1 asbradford

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Posted 21 February 2017 - 01:56 PM

I'm sure this is a very common problem, but I've tried about 10 different solutions and nothing's worked. This has includes both general solutions for the malfunction problem, and specific solutions when trying to connect a Blackberry.

 

So the problem is, whenever I try and connect my Blackberry (typical micro-USB connection) to USB, Windows 10 comes up with this error. 

 

Some things I've tried so far include:

  • Rebooting (the laptop and phone, separately and together)
  • Uninstalling the USB driver
  • Disabling and enabling the USB driver
  • Deactivating "allow the computer to turn off this device to save power" in power management for the USB hub as a whole
  • Uninstalling and reinstalling Blackberry desktop, Blackberry's way of allowing you to access files on your phone from your PC
  • Using a different USB cable
  • Using a different USB port
  • Trying a different laptop's USB port
  • Downloading Blackberry's new USB driver file, found here: https://swdownloads.blackberry.com/D...1570F46266A608

 

My wifi is terrible so I'd much rather transfer files and stuff via USB than sync via the cloud. But this is killing me.



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#2 Silly_Sock

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Posted 21 February 2017 - 02:00 PM

Edit: Nevermind, sorry didn't see your link!

 

Hey, try downloading BlackBerry Link from http://us.blackberry.com/software/desktop/blackberry-link

Download the drivers on BlackBerry Link and try installing.

 

 

Could you post an image of your error?


Edited by Silly_Sock, 21 February 2017 - 02:05 PM.


#3 Silly_Sock

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Posted 21 February 2017 - 02:17 PM

Try:

 

Downloading the latest BlackBerry software http://uk.blackberry.com/software/desktop/blackberry-link

Delete your blackberry device from the device list.

Re-connect your Blackberry.

 

Let me know how it goes :-)


Edited by Silly_Sock, 21 February 2017 - 02:23 PM.


#4 asbradford

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Posted 21 February 2017 - 02:32 PM

Okay, so just tried that, still the same error, sorry :(

 

This is a screenshot: http://i.imgur.com/yZnLtI6.png



#5 Silly_Sock

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Posted 21 February 2017 - 02:47 PM

Okay, so just tried that, still the same error, sorry :(

 

This is a screenshot: http://i.imgur.com/yZnLtI6.png

Ah, bummer. Not your fault, sorry it didn't work.

Let's try something else, if this doesn't work I'm stumped, sorry.

 

  1. Remove your Blackberry and USB cable from the pc.
  2. Go to device manager -> unknown device, uninstall and delete the drivers.
  3. Uninstall BlackBerry Link software.
  4. Download CCleaner https://www.piriform.com/ccleaner/download
  5. Run Cleaner
  6. Run Registry cleaner (In CCleaner) and fix all.
  7. Fully turn off your computer.
  8. Boot back into windows.
  9. Re-install Black Berry link
  10. Plug in Blackberry Phone and cable into PC
  11. Hope the driver installs

Any luck?


Edited by Silly_Sock, 21 February 2017 - 02:48 PM.


#6 JohnC_21

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Posted 21 February 2017 - 03:25 PM

I don't know your blackberry software version but another thing to check is if MTP is turned on.

 

http://support.blackberry.com/kb/articleDetail?ArticleNumber=000016310



#7 asbradford

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Posted 21 February 2017 - 03:49 PM

Nope, no luck. :(

 

I'm running Blackberry 10 OS.



#8 mikey11

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Posted 21 February 2017 - 03:52 PM

do you have a media card installed in your device?

 

or are your pics/videos saved to the device itself?



#9 asbradford

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Posted 21 February 2017 - 04:05 PM

I have a media card installed and all the pics/videos are saved to that. The ones I want to transfer are, anyway.



#10 mikey11

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Posted 21 February 2017 - 04:14 PM

I have a media card installed and all the pics/videos are saved to that. The ones I want to transfer are, anyway.

 

 

go to settings > storage and access > tap on "access using usb"

 

make sure usb mass storage mode is turned on



#11 asbradford

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Posted 21 February 2017 - 04:19 PM

 

I have a media card installed and all the pics/videos are saved to that. The ones I want to transfer are, anyway.

 

 

go to settings > storage and access > tap on "access using usb"

 

make sure usb mass storage mode is turned on

 

 

Haha I know it's obvious but yeah I didn't miss that! 



#12 JohnC_21

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Posted 21 February 2017 - 04:40 PM

I assume you saw this page. If you disable your firewall and AV does the device connect? You can always pull the SD card and use a USB adapter connected to the computer.



#13 asbradford

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Posted 21 February 2017 - 05:42 PM

Ah, I did not...I've tried most of that stuff, except the part about using a non-charge only cable. When I said I tried different USB cables, now I think I they may have all been of the same type. I had no idea charge-only cables existed. I'll try a cable which I know to not be charge-only and report back.

 

But yes, if nothing else, I can just buy a USB adaptor. :)



#14 asbradford

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Posted 23 February 2017 - 08:54 AM

Alright, so with a massive slap to the face, I can say I was using the wrong USB cable. Bought one that explicitly said it wasn't just charge only and it's fine. 

 

Still, this maintains the 100% record I have with this site for solving all the technical problems I've had, ever!

 

Sorry for wasting you guys' time, I had no idea different types of USB-micro USB cables existed.



#15 JohnC_21

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Posted 23 February 2017 - 09:36 AM

Nobody's time was wasted. In fact, I never knew there were charge only USB cables before reading the link I posted either.  :)






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