Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Hi everyone.....having major problems

  • Please log in to reply
2 replies to this topic

#1 MissCleo


  • Members
  • 5 posts
  • Gender:Female
  • Local time:05:33 AM

Posted 20 February 2017 - 08:00 PM

I see you have helped many people; I am hoping you can help me.  I am running Windows 10.  About a week ago I noticed that my computer was acting funny. It was very slow, CPU running very high. I had McAfee Virus and  Malwarebytes and ran scans, but did not come up with anything.  I believe that both programs have been corrupted.  Also, I had family photos and documents and both folders are  completely empty  now. Now, I am no longer the Administrator.  When I go to Control Panel I see weird icons that I need to fix various items; such as, find and fix problems.  When I try to click on the issue it doesn't open.

BC AdBot (Login to Remove)


#2 buddy215


  • Moderator
  • 13,323 posts
  • Gender:Male
  • Location:West Tennessee
  • Local time:05:33 AM

Posted 21 February 2017 - 07:41 AM

Welcome to BC....


I think it best for you to start a new topic in the malware removal forum by following the directions below.


Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 MissCleo

  • Topic Starter

  • Members
  • 5 posts
  • Gender:Female
  • Local time:05:33 AM

Posted 21 February 2017 - 08:36 PM

Thank you buddy215 for the help!



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users