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After a while, mouse clicks fail and only CTRL-ALT-DEL restores mouse functions


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24 replies to this topic

#1 miles_muso

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Posted 19 February 2017 - 11:46 PM

Hi all,

 

I've used this forum before and you've managed to solve my problems, so here's a challenge for you........ (!)

 

At various times, my system (Win 7 Home Pre x64) stops recognising mouse clicks in all but the active window (mostly the Chrome browser window).  This happens frequently, but there seems to be no one thing that triggers it. For example, I can be watching a youtube video and then after 15 minutes I won't be able to open Windows Explorer or my email client or any other program.  However, full functionality is available in the active browser window (but not any other browser tabs).  This is not limited to Chrome, sometimes if I'm running another program then only that active program will recognise mouse clicks.

 

I have googled this on quite a few forums and one workaround (the one that I have to use) is to hit CTRL-ALT-DEL and then click the Cancel button twice (the first time is not recognised).  This then returns me to the desktop and everything works perfectly, right up until it doesn't.  I've even noticed the problem straight after a reboot with no active programs running.

 

It seems to me as if there is some type of 'invisible overlay' that covers the entire screen and will not allow clicks to pass through. (This may not be the actual problem, but it's the best way I can explain it).

 

Remembering all the good scanning software you recommend, I've downloaded and run tdss, jrt, rkill and adwcleaner, but they haven't helped. I've also scanned using my installed Avira and MalwareBytes tools, but they haven't solved the problem either. I've not yet run ComboFix, as I remember that there are specific parameters that you recommend depending on the type of problem.

 

Other forum posts that report this problem have found fixes that involve mouse drivers, handling it as a hardware problem, but I'm totally convinced my particular version of this problem is software related.  I've tried a system restore, but these don't go back far enough to solve the problem, as I've been experiencing it for over a month or so.

 

Because of the workaround this problem isn't really causing me too much grief, but it's bloody annoying!  Can you help?

 

Regards,

 

Miles

 

I've not yet run ComboFix

 


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#2 Illustrious

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Posted 19 February 2017 - 11:51 PM

Hello Miles.

Which mouse are you currently using and which mouse-related program are you using? (e.g. Razer Synapse etc)

I had an issue a while back where my Razer Synapse was tracking an old Razer mouse I used before it broke, and I was using a new Logitech mouse. It seems the program conflicted with itself and recognizing the mouse I was and was not using anymore. Simple fix was to open task manager, and I disabled all Razer-related processes running, and this fixed my problem.

Good luck!


𝑅𝑒𝑔𝒶𝓇𝒹𝓈, 𝐼𝓁𝓁𝓊𝓈𝓉𝓇𝒾𝑜𝓊𝓈


#3 dc3

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Posted 20 February 2017 - 02:38 PM

Open the Device Manager and open the Mice and other pointing devices, click on the Driver tab, uninstall the driver and restart the computer.  When you restart the computer a new driver for the mouse will be installed.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 CyberSec_ET

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Posted 20 February 2017 - 03:54 PM

Open the Device Manager and open the Mice and other pointing devices, click on the Driver tab, uninstall the driver and restart the computer.  When you restart the computer a new driver for the mouse will be installed.

Learning more everyday  :thumbup2: 



#5 miles_muso

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Posted 21 February 2017 - 09:10 AM

Hi Fluxxi,

 

Thanks for responding.  I use a Logitech AnywhereMX mouse, with the accompanying Logitech Unifying Software.  I've used this mouse since buying the laptop, and therefore no hardware changes are responsible for the problem I'm having which have only been over the last 2-3 months.

 

Here's a copy of the current tasklist, which looks OK to me but maybe you can spot a rogue process that's causing the problem?

 

Thanks again for your help

 

 
Image Name                     PID Session Name        Session#    Mem Usage
========================= ======== ================ =========== ============
System Idle Process              0 Services                   0         24 K
System                           4 Services                   0      5,656 K
smss.exe                       396 Services                   0      1,464 K
csrss.exe                      636 Services                   0      5,404 K
wininit.exe                    804 Services                   0      5,108 K
csrss.exe                      812 Console                    1     73,668 K
services.exe                   852 Services                   0     11,588 K
lsass.exe                      876 Services                   0     15,988 K
lsm.exe                        884 Services                   0      5,120 K
svchost.exe                    988 Services                   0     11,528 K
nvvsvc.exe                     412 Services                   0      8,924 K
PCFasterSvc.exe                668 Services                   0     11,732 K
svchost.exe                   1040 Services                   0     14,444 K
svchost.exe                   1144 Services                   0     25,544 K
svchost.exe                   1176 Services                   0     28,600 K
svchost.exe                   1204 Services                   0     28,196 K
svchost.exe                   1248 Services                   0     58,484 K
svchost.exe                   1344 Services                   0      6,944 K
igfxCUIService.exe            1424 Services                   0      8,044 K
svchost.exe                   1480 Services                   0     43,524 K
svchost.exe                   1584 Services                   0     21,068 K
winlogon.exe                  1644 Console                    1      9,204 K
wlanext.exe                   1732 Services                   0     17,996 K
conhost.exe                   1740 Services                   0      3,308 K
spoolsv.exe                   1916 Services                   0     17,128 K
sched.exe                     1952 Services                   0      5,604 K
nvxdsync.exe                  1452 Console                    1     23,692 K
nvvsvc.exe                    1828 Console                    1     16,520 K
AGSService.exe                2192 Services                   0     11,928 K
avguard.exe                   2296 Services                   0     44,516 K
Avira.SoftwareUpdater.Ser     2336 Services                   0     57,976 K
mediasrv.exe                  2440 Services                   0      9,552 K
BWMeterConSvc.exe             2548 Services                   0      3,704 K
DbxSvc.exe                    2672 Services                   0      4,968 K
svchost.exe                   2792 Services                   0      8,872 K
nssm.exe                      2912 Services                   0      6,168 K
svchost.exe                   2952 Services                   0     14,712 K
FoxitConnectedPDFService.     2996 Services                   0     16,376 K
service.exe                   3128 Services                   0      4,820 K
mbae-svc.exe                  3156 Services                   0     16,744 K
svchost.exe                   3184 Services                   0      4,344 K
SeriousBit.NetBalancer.Se     3204 Services                   0    198,520 K
mbae64.exe                    3216 Services                   0      5,008 K
conhost.exe                   3224 Services                   0      3,812 K
PassThruSvr.exe               3420 Services                   0      3,840 K
pcCMService.exe               3464 Services                   0      6,892 K
pcCMService.exe               3520 Services                   0      7,612 K
conhost.exe                   3564 Services                   0      3,832 K
svchost.exe                   3584 Services                   0      4,440 K
xvpnd.exe                     3592 Services                   0      9,828 K
creator-ws.exe                3636 Services                   0      8,848 K
ss_conn_service.exe           3656 Services                   0      4,912 K
svchost.exe                   3684 Services                   0     11,156 K
vds.exe                       3728 Services                   0      6,176 K
WLIDSVC.EXE                   3860 Services                   0     12,520 K
wmpnetwk.exe                  3908 Services                   0     24,632 K
WsAppService.exe              3984 Services                   0     32,840 K
WLIDSVCM.EXE                  4064 Services                   0      4,440 K
SearchIndexer.exe             4176 Services                   0     59,652 K
ZeroConfigService.exe         4200 Services                   0     15,748 K
Avira.ServiceHost.exe         4240 Services                   0      6,248 K
unsecapp.exe                  4276 Services                   0      6,220 K
SPXService.exe                4316 Services                   0     70,736 K
WmiPrvSE.exe                  4380 Services                   0     11,612 K
vsnapvss.exe                  4480 Services                   0      5,120 K
dwm.exe                       4628 Console                    1     52,740 K
explorer.exe                  1300 Console                    1    123,808 K
RAVCpl64.exe                  5256 Console                    1     13,512 K
mountnotify.exe               5264 Console                    1      5,504 K
avshadow.exe                  5600 Services                   0      4,676 K
PresentationFontCache.exe     5376 Services                   0     37,520 K
RegSrvc.exe                   3284 Services                   0      7,676 K
svchost.exe                   2524 Services                   0      8,204 K
igfxEM.exe                    6072 Console                    1     11,560 K
igfxHK.exe                    1212 Console                    1      9,604 K
svchost.exe                   3844 Services                   0      5,572 K
WUDFHost.exe                  3392 Services                   0      5,832 K
svchost.exe                   6200 Services                   0      7,040 K
LogiOptions.exe               6344 Console                    1     10,376 K
Dashlane.exe                  6404 Console                    1    168,152 K
DashlanePlugin.exe            6420 Console                    1    436,104 K
googledrivesync.exe           6444 Console                    1      5,248 K
SeriousBit.NetBalancer.Tr     6460 Console                    1     44,360 K
appnhost.exe                  6468 Console                    1     15,696 K
AirDroid.exe                  6492 Console                    1    132,732 K
BIDDropBox.exe                6512 Console                    1      9,344 K
LogiOptionsMgr.exe            6536 Console                    1     17,660 K
BackupRemind.exe              6548 Console                    1    110,768 K
EvernoteClipper.exe           6584 Console                    1      7,972 K
Dropbox.exe                   6636 Console                    1    138,860 K
avgnt.exe                     6692 Console                    1      3,952 K
jusched.exe                   6700 Console                    1     15,232 K
mbae.exe                      6720 Console                    1     12,016 K
googledrivesync.exe           6452 Console                    1    116,664 K
Avira.Systray.exe             6796 Console                    1      5,948 K
chrome.exe                    8476 Console                    1    469,108 K
chrome.exe                    8324 Console                    1     10,296 K
chrome.exe                    8520 Console                    1     12,056 K
chrome.exe                    8560 Console                    1    222,992 K
chrome.exe                    8664 Console                    1     40,472 K
chrome.exe                    9208 Console                    1     77,228 K
chrome.exe                    2252 Console                    1     41,052 K
chrome.exe                    3648 Console                    1    101,740 K
chrome.exe                    3696 Console                    1     57,016 K
chrome.exe                    9468 Console                    1     48,084 K
chrome.exe                    9576 Console                    1     65,632 K
chrome.exe                    9852 Console                    1    119,464 K
chrome.exe                    9924 Console                    1    104,664 K
chrome.exe                    9944 Console                    1     78,732 K
dllhost.exe                  10984 Console                    1     12,700 K
chrome.exe                    7032 Console                    1     37,716 K
chrome.exe                    9524 Console                    1     51,236 K
chrome.exe                    9528 Console                    1     41,536 K
chrome.exe                   10480 Console                    1     46,496 K
UninstallMonitor.exe          4904 Console                    1     25,932 K
PhotoshopElementsFileAgen     8920 Services                   0      1,980 K
svchost.exe                  10524 Services                   0      8,636 K
HPSupportSolutionsFramewo     1000 Services                   0     40,144 K
jhi_service.exe              10316 Services                   0      5,220 K
PCFasterSvc.exe               5252 Services                   0     26,188 K
thunderbird.exe               4532 Console                    1    292,592 K
chrome.exe                    9936 Console                    1    148,496 K
explorer.exe                  7028 Console                    1     57,032 K
chrome.exe                    7960 Console                    1    140,428 K
chrome.exe                   11044 Console                    1      9,400 K
chrome.exe                   11240 Console                    1     10,952 K
chrome.exe                   10988 Console                    1     51,444 K
chrome.exe                    4912 Console                    1    192,468 K
chrome.exe                    6528 Console                    1     79,600 K
chrome.exe                    7456 Console                    1    333,160 K
chrome.exe                    8884 Console                    1    395,728 K
chrome.exe                   12232 Console                    1    536,008 K
chrome.exe                    4148 Console                    1     83,228 K
chrome.exe                    4332 Console                    1     97,144 K
chrome.exe                   10888 Console                    1    143,756 K
WmiPrvSE.exe                 12604 Services                   0      9,752 K
audiodg.exe                   5224 Services                   0     19,900 K
SearchProtocolHost.exe        9896 Services                   0      9,080 K
SearchFilterHost.exe         11920 Services                   0      8,320 K
cmd.exe                      12864 Console                    1      4,340 K
conhost.exe                   9112 Console                    1      6,388 K
chrome.exe                   12372 Console                    1     41,100 K
chrome.exe                    2396 Console                    1     52,860 K
chrome.exe                   12824 Console                    1     50,072 K
tasklist.exe                 10628 Console                    1      7,592 K


#6 miles_muso

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Posted 21 February 2017 - 09:18 AM

Open the Device Manager and open the Mice and other pointing devices, click on the Driver tab, uninstall the driver and restart the computer.  When you restart the computer a new driver for the mouse will be installed.

Hi dc3.

 

Thanks for taking the time to help me with my problem. I've tried this already.  Because my mouse works through Logitech Unifying Software, http://support.logitech.com/en_gb/software/unifying, I actually went one stage further and removed all Logitech drivers and uninstalled the software (I used iObit Uninstall which also deletes any associated reg entries).  Reboot, re-install software, pair mouse again:  problem still exists.

 

Any other suggestions?

 

I've also downloaded and run tweaking.com windows repair which I found on this site's homepage.  I ran it in Safe Mode after a clean power reboot, went through all the optional steps and ran the repair step twice. The problem still exists!


Edited by miles_muso, 21 February 2017 - 09:21 AM.


#7 dc3

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Posted 21 February 2017 - 09:41 AM

Have you tried a different mouse to rule out the possibility that there may be a problem with the mouse?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Illustrious

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Posted 21 February 2017 - 01:20 PM

Hello Miles, thanks for providing a list of your processes in your task manager. This information can be helpful.

My one question is why do you have many chrome.exe processes? I understand chrome creates more processes depending on what it is running, extra tabs etc. You really shouldn't have that many from what I can see.

Seeing that there are so many, they each are using contributing to 1 additional CPU Usage. While you are idle on your desktop with nothing open, open Task Manager > Performance and can you tell me what your constant CPU Usage is?

If it fluctuates, just tell me what it stays at the most.
Now after getting that number, try opening chrome and seeing if your CPU spikes to a much higher level. It will spike from initially launching your browser, but then it will re-stabilize; and record the number then.
Also be sure your mouse drivers are up to date.

 

(depending on your windows version, assuming you are on windows, instructions may vary) I recommend you go to Start > cmd > Run as administrator > put in password if prompted > and type sfc/scannow

sfc/scannow is a Microsoft Software called System File Checker; an implemented run process that scans your files to make sure none of them are missing / corrupted. See this link for more details about it: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files

 

I'll be in touch! :)


Edited by fluxxi, 21 February 2017 - 01:21 PM.

𝑅𝑒𝑔𝒶𝓇𝒹𝓈, 𝐼𝓁𝓁𝓊𝓈𝓉𝓇𝒾𝑜𝓊𝓈


#9 miles_muso

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Posted 21 February 2017 - 02:47 PM

Have you tried a different mouse to rule out the possibility that there may be a problem with the mouse?

The problem is there even if I disconnect the mouse (by removing the dongle) and use only the trackpad.



#10 dc3

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Posted 21 February 2017 - 03:03 PM

Thank you.  Now we know that this isn't related to the mouse or its dongle.  Now would be the time to run the sfc /scannow.

 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

You will see an image similar to the one below.

command%20prompt%20w8_zpsxjmewau9.png

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above.

When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"

This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 miles_muso

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Posted 21 February 2017 - 06:09 PM

Hi,

 

Thanks for staying with me on this.

 

I've run the sysfile checker, and the result was Windows Resource Protection did not find any integrity violations.

 

So.....what's next?

 

Thanks again



#12 dc3

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Posted 22 February 2017 - 09:18 AM

I went back to see if I could find the make and model of this computer, which I didn't, and was reminded that you were contemplating using Combofix.  This is a powerful tool and should not be used unless you have had training in the use of this program or are receiving help from someone with this training.

 

Please post the make and model of this laptop.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 miles_muso

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Posted 22 February 2017 - 09:55 AM

I went back to see if I could find the make and model of this computer, which I didn't, and was reminded that you were contemplating using Combofix.  This is a powerful tool and should not be used unless you have had training in the use of this program or are receiving help from someone with this training.

 

Please post the make and model of this laptop.

Hi dc3,

 

I've not used combofix, I've only downloaded it to save time as I know it's a tool this forum often recommends. 

 

My laptop is from a small UK company called PC Specialist Ltd, who build to custom specs.  Therefore you won't find any product info anywhere regarding my specific model.  Using 'Speccy' I've pulled some basic details.  There's also a full Speccy report (very detailed) in my dropbox at this link: https://www.dropbox.com/s/8mmjxdoe4swnmbb/DOBBY_5.txt?dl=0

 

Thanks again for your help.

 

Summary -
Operating System  Windows 7 Home Premium 64-bit SP1
CPU Intel Core i7 4720HQ @ 2.60GHz 56 °C Haswell 22nm Technology
RAM 16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard Clevo N170SD (SOCKET 0)
 
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel (CLEVO/KAPOK Computer)
2047MB NVIDIA GeForce GTX 960M (CLEVO/KAPOK Computer) 37 °C
ForceWare version: 345.05
SLI Disabled
 
Storage
931GB Crucial_ CT1024MX200SSD1 SCSI Disk Device (SSD) 29 °C
223GB KINGSTON SM2280S3240G SCSI Disk Device (SSD) 29 °C
 
Optical Drives
TSSTcorp CDDVDW SU-208FB SCSI CdRom Device
 
Audio
Realtek High Definition Audio
 
Operating System
Windows 7 Home Premium 64-bit SP1
Computer type: Laptop
Installation Date: 01/06/2015 15:56:13
 
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
 
.NET Frameworks installed
v4.6 Full
v4.6 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2

 

 
BIOS
Brand American Megatrends Inc.
Version 1.03.06
Date 27/03/2015


#14 dc3

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Posted 22 February 2017 - 11:02 AM

Please post the Speccy link in your post. The post in the drop box is not the same format which the link provides, please post the link in your topic.  By the way, the information from the Speccy that you posted in the drop box contains the product code for your installation of Windows.  You really don't want this type of information made public.  The information you posted in the dropbox has details which the Speccy link will not reveal.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 miles_muso

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Posted 24 February 2017 - 08:16 PM

Thanks for your continued help.

 

Here's the Speccy report (what a clever idea to publish it to their own website!).

 

http://speccy.piriform.com/results/4sC8OevosKDwikSlqXjhKOE

 

Miles






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