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Windows crashes randomly only while playing CS:GO


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#1 Ardius

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Posted 19 February 2017 - 11:45 PM

For some reason my new PC (built 2 weeks ago) has started crashing only when I try to play CS:GO online. Other, more intensive, games have no issues running on my system which makes this issue very odd.

PC Specs:

- OS: Windows 10 Education 64bit, build 14393

- CPU: i5-7600k, no overclock

- GPU: Sapphire Nitro+ RX480, 8gb

- RAM: 1x8 Avexir Core 2400 DDR4

- PSU: EVGA G2, 550W 80+ Gold

- MOBO: MSI z270A-Pro

 

The only error in event viewer is "kernel power, event 41, task 63"

Any help is greatly appreciated from people who know more than I do :)

 

Crash data:

Attached File  SysnativeFileCollectionApp.zip   468.54KB   3 downloads


Edited by Ardius, 19 February 2017 - 11:58 PM.


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#2 bwv848

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Posted 20 February 2017 - 10:31 PM

Hello, Ardius and :welcome: to BleepingComputer's Windows Crashes, BSOD, and Hangs Help and Support forum.

Please follow these instructions to run Driver Verifier. I can't tell too much from your dumps.

Thank you.


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#3 Ardius

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Posted 22 February 2017 - 11:11 PM

Thanks for the reply, I ended up doing a complete run of driver verifier and ended up blue screened immediately. The crash dump specified that the driver responsible is "ndisrfl.sys" which is the Intel Technology Access Filter driver, but I have no idea how to proceed from here. As far as I can tell, Intel doesn't offer support for this driver anymore, so is it safe to just delete it? I'll include the memory dump file in a onedrive link: https://1drv.ms/u/s!AmX4btfVPlcgiFJ9lGh4PQnqL_YF

 

Thanks for your help :D

 

Edit: Turns out there is another version out, but it's about a year and half old, so the choice is to update a discontinued driver or delete it.


Edited by Ardius, 22 February 2017 - 11:35 PM.


#4 bwv848

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Posted 22 February 2017 - 11:46 PM

Please do not delete the driver manually. Doing so might render your computer unbootable!

 

I agree with you that ndisrfl.sys was blamed in the dump. I'm not even sure what it's related to, but I would update ALL your Intel drivers from the following link:

 

https://us.msi.com/Motherboard/support/Z270-A-PRO.html#down-driver&Win10%2064

 

Please keep Driver Verifier running. I also suggest you remove ALL MSI bloatware on your computer...


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#5 Donder

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Posted 21 March 2017 - 08:24 PM

Already fixed your problem?

I had the exact same situation recently. Newly built PC, only crashing when playing CS:GO, RX 480 and i5 7600k as well, and driver verifier also pointed me to the ndisrfl.sys driver.

I ran windowsdebugger, analyzed my mini dumps and I noticed that "firefox.exe" was appearing in all my minidumps. I don't know how or why. So I deceided to uninstall firefox and haven't gotten any more blue screens since I uninstalled.

Don't know if you're using firefox or not, but thought I'd share this to you.


Edited by Donder, 21 March 2017 - 08:37 PM.





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