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Vanishing e-mails in Outlook 2016 inbox subfolders


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#1 reversenotation

reversenotation

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Posted 19 February 2017 - 07:59 PM

Hi

I am finding that when e-mail are dragged and dropped in to subfolders (used for organisation) within the inbox, that without any obvious pattern, some of the mails are disappearing. On checking with the webmail version of this account that the same e-mails are still there.

 

Outlook is set up as IMAP.  Show only subscribed folders has now been changed to unticked without any change.

 

Any suggestions as to how to fix this issue?

 

Many thanks

 

Norm


Edited by hamluis, 19 February 2017 - 08:09 PM.
Moved from Bus Applications to Web Browsing/Email - Hamluis.


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#2 TsVk!

TsVk!

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Posted 19 February 2017 - 08:04 PM

scanpst.exe fixes a lot of problems like this. Here's a "how to".

 

https://support.office.com/en-us/article/Repair-Outlook-Data-Files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253?ui=en-US&rs=en-US&ad=US&fromAR=1






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