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Laptop Restarting Instead of Automatically Going to Sleep


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#1 Derekle560

Derekle560

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Posted 19 February 2017 - 07:27 PM

Hello,

 

As of today my laptop has been restarting after brief periods of inactivity. I the issue occurs when my laptop attempts to go to sleep by itself. When I manually put my laptop to sleep, there are no issues. My laptop will work fine for hours so long as I do not let my laptop become inactive. When its about to go to sleep automatically after maybe 30 minutes, my screen would turn black and I would hear the same noise my laptop makes when I cut the power to my laptop. Then my laptop would restart instead. To remedy the issue, I went to Power Options, and set "Put the Computer to Sleep" to Never. 

 

I checked some of the logs in the Event Viewer and I noticed there is an issue with the ACPI which is causing power loss to the kernel. I will try to provide a few of the logs around the time the reboot occurred.  Any idea whats causing this issue and what I should do to fix this?

 

Thank you

 

EDIT: My laptop still restarted after a period of inactivity  even though I set "Put the Computer to Sleep" to Never. Maybe there is something else causing my laptop to automatically go to sleep. 

 

Specs: ASUS

Model: GL552VW

Processor: Intel® Core™ i7-6700HQ CPU @ 2.60GHz 2.59 GHz

Installed Memory(RAM): 16.0 GB

System type: 64- bit OS

 

*Note: I am using my laptop without a battery. I have done so for about a year without any issues like this. I also apologize in advance if this is not the optimal way of providing event logs.

 

------------------------------

(Some) Event Viewer Logs 

------------------------------

 

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          2/19/2017 12:49:09 PM
Event ID:      10016
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      DESKTOP-U3D5B66
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
 and APPID 
{F72671A9-012C-4725-9D2F-2A4D32D65169}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-19T20:49:09.605542600Z" />
    <EventRecordID>20221</EventRecordID>
    <Correlation />
    <Execution ProcessID="92" ThreadID="496" />
    <Channel>System</Channel>
    <Computer>DESKTOP-U3D5B66</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="param1">application-specific</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}</Data>
    <Data Name="param5">{F72671A9-012C-4725-9D2F-2A4D32D65169}</Data>
    <Data Name="param6">NT AUTHORITY</Data>
    <Data Name="param7">SYSTEM</Data>
    <Data Name="param8">S-1-5-18</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Unavailable</Data>
    <Data Name="param11">Unavailable</Data>
  </EventData>
</Event>

 

---------------------

 

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          2/19/2017 12:48:21 PM
Event ID:      17
Task Category: None
Level:         Warning
Keywords:      
User:          LOCAL SERVICE
Computer:      DESKTOP-U3D5B66
Description:
A corrected hardware error has occurred.
 
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
 
Bus:Device:Function: 0x0:0x1C:0x3
Vendor ID:Device ID: 0x8086:0xA113
Class Code: 0x30400
 
The details view of this entry contains further information.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>17</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-19T20:48:21.795160800Z" />
    <EventRecordID>20214</EventRecordID>
    <Correlation ActivityID="{7A34CF21-D4A9-4621-9214-BCC678445472}" />
    <Execution ProcessID="1360" ThreadID="3296" />
    <Channel>System</Channel>
    <Computer>DESKTOP-U3D5B66</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ErrorSource">4</Data>
    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="FRUText">
    </Data>
    <Data Name="ValidBits">0xdf</Data>
    <Data Name="PortType">4</Data>
    <Data Name="Version">0x101</Data>
    <Data Name="Command">0x10</Data>
    <Data Name="Status">0x407</Data>
    <Data Name="Bus">0x0</Data>
    <Data Name="Device">0x1c</Data>
    <Data Name="Function">0x3</Data>
    <Data Name="Segment">0x0</Data>
    <Data Name="SecondaryBus">0x0</Data>
    <Data Name="Slot">0x0</Data>
    <Data Name="VendorID">0x8086</Data>
    <Data Name="DeviceID">0xa113</Data>
    <Data Name="ClassCode">0x30400</Data>
    <Data Name="DeviceSerialNumber">0x0</Data>
    <Data Name="BridgeControl">0x0</Data>
    <Data Name="BridgeStatus">0x0</Data>
    <Data Name="UncorrectableErrorStatus">0x0</Data>
    <Data Name="CorrectableErrorStatus">0x1000</Data>
    <Data Name="HeaderLog">00000000000000000000000000000000</Data>
    <Data Name="Length">672</Data>
    <Data Name="RawData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ata>
  </EventData>
</Event>

 

----------------------

 

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          2/19/2017 12:47:41 PM
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-U3D5B66
Description:
The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>219</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>212</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-19T20:47:41.952548400Z" />
    <EventRecordID>20179</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="392" />
    <Channel>System</Channel>
    <Computer>DESKTOP-U3D5B66</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriverNameLength">13</Data>
    <Data Name="DriverName">ROOT\WPD\0000</Data>
    <Data Name="Status">3221226341</Data>
    <Data Name="FailureNameLength">14</Data>
    <Data Name="FailureName">\Driver\WudfRd</Data>
    <Data Name="Version">0</Data>
  </EventData>
</Event>

 

----------------------

 

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          2/19/2017 12:47:40 PM
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-U3D5B66
Description:
The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&2.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>219</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>212</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-19T20:47:40.152088600Z" />
    <EventRecordID>20177</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="392" />
    <Channel>System</Channel>
    <Computer>DESKTOP-U3D5B66</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriverNameLength">24</Data>
    <Data Name="DriverName">ACPI\INT3400\2&amp;daba3ff&amp;2</Data>
    <Data Name="Status">3221226341</Data>
    <Data Name="FailureNameLength">14</Data>
    <Data Name="FailureName">\Driver\WUDFRd</Data>
    <Data Name="Version">0</Data>
  </EventData>
</Event>

 

---------------------

 
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          2/19/2017 12:47:36 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      DESKTOP-U3D5B66
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>4</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2017-02-19T20:47:36.304902200Z" />
    <EventRecordID>20172</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DESKTOP-U3D5B66</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">3</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
  </EventData>
</Event>
 
-----------------------------------
Log Name:      System
Source:        EventLog
Date:          2/19/2017 12:47:57 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-U3D5B66
Description:
The previous system shutdown at 12:08:43 AM on ‎2/‎19/‎2017 was unexpected.
Event Xml:
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-19T20:47:57.647669900Z" />
    <EventRecordID>20165</EventRecordID>
    <Channel>System</Channel>
    <Computer>DESKTOP-U3D5B66</Computer>
    <Security />
  </System>
  <EventData>
    <Data>12:08:43 AM</Data>
    <Data>‎2/‎19/‎2017</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>12566</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>E107020000001300000008002B00AD01E107020000001300080008002B00AD01600900003C000000010000006009000001000000B00400000100000000000000</Binary>
  </EventData>
</Event>
 
-----------------------------------
 
Log Name:      System
Source:        Application Popup
Date:          2/19/2017 12:47:32 PM
Event ID:      56
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-U3D5B66
Description:
The description for Event ID 56 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
 
If the event originated on another computer, the display information had to be saved with the event.
 
The following information was included with the event: 
 
ACPI
5
 
the message resource is present but the message is not found in the string/message table
 
Event Xml:
  <System>
    <Provider Name="Application Popup" Guid="{47bfa2b7-bd54-4fac-b70b-29021084ca8f}" EventSourceName="Application Popup" />
    <EventID Qualifiers="49156">56</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-19T20:47:32.178159500Z" />
    <EventRecordID>20161</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="216" />
    <Channel>System</Channel>
    <Computer>DESKTOP-U3D5B66</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>ACPI</Data>
    <Data>5</Data>
    <Binary>000000000300280000000000380004C000000000380004C000000000000000000000000000000000</Binary>
  </EventData>
</Event>

 

-----------------------------------

 
Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          2/19/2017 12:40:49 PM
Event ID:      17
Task Category: None
Level:         Warning
Keywords:      
User:          LOCAL SERVICE
Computer:      DESKTOP-U3D5B66
Description:
A corrected hardware error has occurred.
 
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
 
Bus:Device:Function: 0x0:0x1C:0x3
Vendor ID:Device ID: 0x8086:0xA113
Class Code: 0x30400
 
The details view of this entry contains further information.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>17</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2017-02-19T20:40:49.972061400Z" />
    <EventRecordID>20152</EventRecordID>
    <Correlation ActivityID="{F387225E-9127-4A59-A6A2-1E0F97605BF7}" />
    <Execution ProcessID="1356" ThreadID="6492" />
    <Channel>System</Channel>
    <Computer>DESKTOP-U3D5B66</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ErrorSource">4</Data>
    <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="FRUText">
    </Data>
    <Data Name="ValidBits">0xdf</Data>
    <Data Name="PortType">4</Data>
    <Data Name="Version">0x101</Data>
    <Data Name="Command">0x10</Data>
    <Data Name="Status">0x407</Data>
    <Data Name="Bus">0x0</Data>
    <Data Name="Device">0x1c</Data>
    <Data Name="Function">0x3</Data>
    <Data Name="Segment">0x0</Data>
    <Data Name="SecondaryBus">0x0</Data>
    <Data Name="Slot">0x0</Data>
    <Data Name="VendorID">0x8086</Data>
    <Data Name="DeviceID">0xa113</Data>
    <Data Name="ClassCode">0x30400</Data>
    <Data Name="DeviceSerialNumber">0x0</Data>
    <Data Name="BridgeControl">0x0</Data>
    <Data Name="BridgeStatus">0x0</Data>
    <Data Name="UncorrectableErrorStatus">0x0</Data>
    <Data Name="CorrectableErrorStatus">0x3000</Data>
    <Data Name="HeaderLog">00000000000000000000000000000000</Data>
    <Data Name="Length">672</Data>
    <Data Name="RawData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ata>
  </EventData>
</Event>
 
-------------------------------------

Edited by Derekle560, 19 February 2017 - 11:07 PM.


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#2 bwv848

bwv848

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  • BSOD Kernel Dump Expert
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Posted 20 February 2017 - 04:30 PM

Greetings,

Please follow these BSOD posting instructions and attach the requested files in your next post.

Thanks.

Useful information!
Please only use the .ZIP compression format, do not use .7z, .rar, etc.!!!


If I do not reply in three days, please message me.
 
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#3 Derekle560

Derekle560
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Posted 20 February 2017 - 05:48 PM

Thank you for the reply! Here's the requested information. 

 

· OS - Windows 10, 8.1, 8, 7, Vista ?

Windows 10

· x86 (32-bit) or x64 ?

x64

· What was original installed OS on system?

Windows 10

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

OEM (pre-installed)

· Age of system (hardware)

About 2 years.

· Age of OS installation - have you re-installed the OS?

About 2 years. I have not reinstalled the OS.
· CPU

Intel® Core™ i7-6700HQ CPU @ 2.60GHz 2.59 GHz

· Video Card

Intel® HD Graphics 530/NVIDIA GeForce GTX 960M

· MotherBoard - (if NOT a laptop)

 Laptop

· Power Supply - brand & wattage (if laptop, skip this one)

 Laptop

· System Manufacturer 

ASUS

· Exact model number (if laptop, check label on bottom)

GL552VW-DH71
· Laptop or Desktop?

Laptop

Attached Files


Edited by Derekle560, 20 February 2017 - 05:49 PM.


#4 bwv848

bwv848

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Posted 20 February 2017 - 10:14 PM

Thanks for the reports. :) Looks to be that we are dealing with a few issues:

0: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff803`644c67f8 fffff803`621db829 : 00000000`0000000a fffff806`5819a724 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff803`644c6800 fffff803`621d9e07 : ffffa881`0b0c9550 ffffa881`14c712a0 ffffa881`0b0c9550 ffffa881`14c712a0 : nt!KiBugCheckDispatch+0x69
fffff803`644c6940 fffff806`5819a724 : fffff806`59cb2cde ffffa881`0d7d5900 fffff806`54b42996 ffffa881`0d7d59a0 : nt!KiPageFault+0x247 (TrapFrame @ fffff803`644c6940)
fffff803`644c6ad8 fffff806`59cb2cde : ffffa881`0d7d5900 fffff806`54b42996 ffffa881`0d7d59a0 ffff9701`335f3900 : <Unloaded_IntcDAud.sys>+0xa724
fffff803`644c6ae0 fffff806`59cb2a60 : ffffa881`12044000 fffff803`623c8180 00000000`00000000 fffff803`644c6b79 : HDAudBus!HdaController::ProcessCodecResponses+0x23e
fffff803`644c6b30 fffff803`620ea281 : fffff803`623caf00 fffff803`644c6ce0 fffff803`644c6e50 fffff803`644c6e60 : HDAudBus!HdaController::CodecDpc+0x70
fffff803`644c6be0 fffff803`620e967f : ffffa881`00000000 ffffa881`1349bbf0 00000000`00000000 fffff803`00000002 : nt!KiExecuteAllDpcs+0x2b1
fffff803`644c6d30 fffff803`621d57a5 : 00000000`00000000 fffff803`623c8180 ffff9701`341f7dc0 00000000`00000004 : nt!KiRetireDpcList+0x5df
fffff803`644c6fb0 fffff803`621d55b0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5 (TrapFrame @ fffff803`644c6e70)
ffff9701`33f24ce0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue
7: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
ffffaa00`3931a208 fffff800`d176e629 : 00000000`0000003b 00000000`c0000094 fffff80c`bf28e191 ffffaa00`3931aaf0 : nt!KeBugCheckEx
ffffaa00`3931a210 fffff800`d176ddbc : ffffaa00`3931a410 ffffaa00`3931a990 fffff800`d19c05e0 fffff800`d16ad3a4 : nt!KiBugCheckDispatch+0x69
ffffaa00`3931a350 fffff800`d176990d : fffff800`d196e000 fffff800`d1619000 0004f5e4`00820000 00000000`00000000 : nt!KiSystemServiceHandler+0x7c
ffffaa00`3931a390 fffff800`d16abfd1 : ffffaa00`3931d000 00000000`00000000 ffffaa00`39316000 00000000`00000000 : nt!RtlpExecuteHandlerForException+0xd
ffffaa00`3931a3c0 fffff800`d16aad84 : ffffaa00`3931aaf0 ffffaa00`3931aff0 ffffaa00`3931aaf0 ffffaa00`3931b2c8 : nt!RtlDispatchException+0x421
ffffaa00`3931aac0 fffff800`d176e702 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x144
ffffaa00`3931b190 fffff800`d176b6e7 : 00000000`00000000 00000000`00000000 0000000f`fccccccf 00000000`00000000 : nt!KiExceptionDispatch+0xc2
ffffaa00`3931b370 fffff80c`bf28e191 : 00004007`00000000 ffff9702`000000ff 00000000`00000000 fffff80c`0000007f : nt!KiDivideErrorFault+0xe7 (TrapFrame @ ffffaa00`3931b370)
ffffaa00`3931b500 00004007`00000000 : ffff9702`000000ff 00000000`00000000 fffff80c`0000007f ffffaa00`3931b7a0 : igdkmd64+0x2be191
ffffaa00`3931b508 ffff9702`000000ff : 00000000`00000000 fffff80c`0000007f ffffaa00`3931b7a0 00000000`00000004 : 0x00004007`00000000
ffffaa00`3931b510 00000000`00000000 : fffff80c`0000007f ffffaa00`3931b7a0 00000000`00000004 ffff9702`d127a000 : 0xffff9702`000000ff
0: kd> !thread
THREAD ffffdc83876d8080  Cid 123c.14fc  Teb: 00000000003ba000 Win32Thread: ffffdc83838e7210 RUNNING on processor 0
IRP List:
    ffffdc837ff98ad0: (0006,0118) Flags: 00060a30  Mdl: 00000000
Not impersonating
GetUlongFromAddress: unable to read from fffff8010e90f924
Owning Process            ffffdc8386239080       Image:         DragonNest.exe
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      39893531     
Context Switch Count      644            IdealProcessor: 4             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x0000000000d64bd4
Stack Init ffffae00b1ab8c10 Current ffffae00b1ab82c0
Base ffffae00b1ab9000 Limit ffffae00b1ab2000 Call 0
Priority 8 BasePriority 8 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5
Child-SP          RetAddr           : Args to Child                                                           : Call Site
ffffae00`b1ab7f58 fffff801`0e7994bb : 00000000`00000050 ffff9d09`1ce7d000 00000000`00000000 ffffae00`b1ab8250 : nt!KeBugCheckEx
ffffae00`b1ab7f60 fffff801`0e68affa : 00000000`00000000 00000000`00000000 ffffae00`b1ab8250 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x2602b
ffffae00`b1ab8050 fffff801`0e76d8fc : 00000000`00000000 fffff801`0e65724e ffffdc83`7b108cb0 00000000`00000000 : nt!MmAccessFault+0x9ca
ffffae00`b1ab8250 fffff802`913c2514 : ffffdc83`00000000 00000000`00000058 00000000`00000000 ffffdc83`00000000 : nt!KiPageFault+0x13c (TrapFrame @ ffffae00`b1ab8250)
ffffae00`b1ab83e0 ffffdc83`00000000 : 00000000`00000058 00000000`00000000 ffffdc83`00000000 ffffae00`aff2f5c0 : xhunter1+0x2514
ffffae00`b1ab83e8 00000000`00000058 : 00000000`00000000 ffffdc83`00000000 ffffae00`aff2f5c0 ffffdc83`7bd83cc0 : 0xffffdc83`00000000
ffffae00`b1ab83f0 00000000`00000000 : ffffdc83`00000000 ffffae00`aff2f5c0 ffffdc83`7bd83cc0 ffffae00`b1ab84f0 : 0x58

As you can see, there were three different drivers blamed — an Intel Graphics Media Accelerator HD Driver, an Intel Graphics driver, and some unknown driver (xhunter1.sys). Therefore, please reinstall your Intel Graphics drivers. **DOWNLOAD LINK** As for xhunter1.sys, do you know what software you have that uses that? (I thought it was Themida, but you don't seem to have that installed...)

Since you seem to have hardware issues, please run ALL these hardware diagnostics and post the results.

Thanks.


Edited by bwv848, 20 February 2017 - 10:18 PM.

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#5 Derekle560

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Posted 20 February 2017 - 11:43 PM

I believe xhunter1.sys seems to be associated with a game I have installed (DragonNest.exe) along with other various games and is a part of XIGNCODE. After doing a little bit of research, I did find out it is invasive and logs quite a bit of information which is a little unsettling. Anyways I'll be sure to reinstall the Intel Graphics driver tonight but I won't be able to do the hardware tests until tomorrow.

 

Thanks for replying once again and have a good night

 

 

EDIT: When I tried to reinstall the Intel Graphics with the link you provided, I got an error stating that "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit." Should I reinstall the graphics driver from the download provided in the ASUS website under VGA (Version V20.19.15.4454 Intel Graphics Driver)? Also, will I need a functioning battery? I tried to update the BIOS awhile ago and it required me to have a functioning battery. At the moment I am using my laptop without a battery. 


Edited by Derekle560, 21 February 2017 - 12:44 AM.


#6 bwv848

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Posted 21 February 2017 - 12:00 PM

Please do not update your BIOS without a working battery. If your computer loses power halfway through the update, you probably won't be able to boot again. On the other hand, you shouldn't need a battery to update your graphics drivers.

 

The link I gave pointed to version V20.19.15.4454 — the latest version. Unfortunately, the URL/download may have gotten corrupted, so I suggest you download the drivers yourself from ASUS's website. If version V20.19.15.4454 doesn't work, try the older version.

 

Good luck!


Edited by bwv848, 21 February 2017 - 12:03 PM.

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#7 Derekle560

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Posted 21 February 2017 - 08:50 PM

It turns out that I'm getting the same issue when I try to reinstall the Intel graphics driver. I believe I am doing something wrong and I'd like to make sure I'm doing things properly. I've previously tried to just run the setup and I would get that error. Instead should I first uninstall it in device manager, reboot, and then run the setup? 


Edited by Derekle560, 21 February 2017 - 08:52 PM.


#8 bwv848

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Posted 21 February 2017 - 09:11 PM

Yes, something along those lines. Here's what I'd like you to do:

 

create a system restore point

• download the latest version of your graphics drivers

• uninstall your current set of graphics drivers from the Control Panel (there should be an entry called Intel HD Graphics Driver or something like that)

• reboot

• run the installer for the fresh set of graphics drivers you downloaded earlier

• reboot


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#9 Derekle560

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Posted 22 February 2017 - 09:25 PM

Hello I believe I successfully installed the Intel graphics driver. I'm currently busy and I won't be able to run the hardware tests until this weekend. Once again thank you for helping me



#10 bwv848

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Posted 23 February 2017 - 09:36 AM

Thank you for the update.


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#11 Derekle560

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Posted 26 February 2017 - 02:04 AM

Hello again. I was following the hardware tests and I'm having some issues with the memtest. I created a bootable flashdrive with the memtest86+ files on it and I tried to boot from it but nothing would happen after I selected the UEFI option. I changed the boot priority and placed it at the highest priority and Windows starts normally after. 



#12 bwv848

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Posted 26 February 2017 - 10:57 PM

MemTest86+ won't run on UEFI systems, at least that's what I've heard. Try MemTest86.


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#13 Derekle560

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Posted 02 March 2017 - 03:59 PM

Hello, I ran MemTest86 instead of MemTest86+ and it worked. I have attached the log created after the test ended. I terminated the test at 3/4 passes at about 70% since it was getting late and I hope that's fine.

 

I moved on and tried completing the Hard Drive Diagnostics. The driver listed inside my Disk Drives is HGST HTS721010A9E630 so tried the Hitachi downloads and the link did not work. I then went down to the Manufacturer's hard drive tests that run inside of Windows section and tried Hitachi WinDFT. This link worked and I installed the program. However the hard drive scan did not yield any results. I looked at the Generic Testers and the HDD test (HDTune) doesn't mention any support for Windows 10. Can I still use this test? Are there any other tests I can use?


Edited by Derekle560, 02 March 2017 - 04:04 PM.


#14 bwv848

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Posted 03 March 2017 - 03:54 PM

Before you move on... are you still experiencing BSODs?


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#15 Derekle560

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Posted 04 March 2017 - 02:01 AM

Yes only when my laptop hibernates/goes to sleep after a period of inactivity. My laptop still restarts unexpectedly when that happens. 


Edited by Derekle560, 04 March 2017 - 02:01 AM.





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