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Many browser-related and general computer issues


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#1 Illustrious

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Posted 18 February 2017 - 10:47 PM

Hello, I have been having these issues for a few weeks now and I'm clueless how to fix them, I have almost come to a conclusion to reinstall my OS and factory reset the computer, only carrying over files I need because it has become such a hassle. I have ran Malwarebytes Anti-Malware Premium custom scan, all things checkmarked and every drive, and it scanned and found nothing, still concerned I contacted a Malwarebytes represenative and he had me run Farbar Recovery Tool. I ran it and sent him the logs, and he said I was malware-free. I have cleared browser cache, refreshed firefox (system restore basically for firefox), checked task manager for background running processes and other alien processes, which I had none that I can detect personally. ran sfc/scannow in cmd, no files corrupted. dxdiag shows no error messages. defragmented and did disk cleanup, and ran CCleaner. Also ran Microsoft's MRT (Malicious Removal Tool), and also found nothing. I have exhausted my efforts so I come to the professionals, and friends of bleepingcomputer, where I have been browsing a lot recently seeing as you guys have fixed MANY issues. Now I'm a techy-sorta guy, but these problems are so random and unexplained, they make me feel dumb. So enough of my blabbering, here are my symptoms.

Browser-related
- YouTube takes a long time to exclusively load the homepage, 10-15 seconds usually. Other specific sites are slow loading, including this one, however some are perfectly fine.
- Yahoo mail, when I go to open an email, it actually loads the email about 50% of the time, the other 50% it is a blank page and I have to refresh the page to maybe see it.
- While playing videos, sometimes random lagspikes occur, and occasionally when clicking to other videos, my other monitor will have a black flicker for a moment, this only happens when switching from one video to another.

- Some pages seem to lose information sometimes, e.g. YouTube has forgotton my subscriptions box and was left blank as if it were a new computer, refreshing the page fixed the issue.
- On the homepage of YouTube, just moving my mouse around and over the left column or videos, it has a delayed response when the mouse shows the hand instead of a cursor.

 

Games-related

- Random minor lag spikes while playing, occasionally unplayable spikes will happen out of nowhere, going from 300 fps to 100, to 150, to 50, etc.

 

General computer related
- Certain icons on my desktop have lost their initial icon look

- When in my Computer > C:/J: drives, while browsing through files, each time I open a folder my desktop seems to almost "refresh" my icons, as they are blank white and flicker for a brief moment.

- Aswell as general slowness and poor performance all around.

My computer specs are as follows

GPU - GEFORCE GTX 1060 3gb

CPU - AMD FX-6300 Six-Core (6 CPUs), ~3.5GHz

MOTHERBOARD - 970 MSI SB950 SATA 6Gb/s

8 GB RAM

 

Like I said earlier, I am out of ideas, and system restore only goes back to the 11th, this has been going on for weeks, months even. I appreciate the help, talk to you soon.


Edited by fluxxi, 19 February 2017 - 09:00 AM.

𝑅𝑒𝑔𝒶𝓇𝒹𝓈, 𝐼𝓁𝓁𝓊𝓈𝓉𝓇𝒾𝑜𝓊𝓈


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#2 eth4n

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Posted 20 February 2017 - 04:56 AM

Hello, have you considered a HW-related issue?
 
cdi.pngCrystalDiskInfo:
  • Download CrystalDiskInfo.
  • Extract the downloaded archive to your Desktop.
  • Open the extracted folder and right-click DiskInfo32 or DiskInfo64 depending on your version of Windows.
  • Select admin.pngRun as administrator.
  • In the upper-left corner, click the Edit menu and select Copy.
cdi1.png
  • Using a keyboard shortcut Ctrl + V, insert the log to your new post.
  • Close the app.

Regards,

Ethan

 

If I don't reply within 48 hours, feel free to PM me.


#3 Illustrious

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Posted 03 March 2017 - 11:51 AM

----------------------------------------------------------------------------
CrystalDiskInfo 7.0.5 © 2008-2016 hiyohiyo
                                Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

Spoiler

Edited by Al1000, 06 March 2017 - 06:04 PM.
added spoiler tags to address OP's concerns regarding length of post

𝑅𝑒𝑔𝒶𝓇𝒹𝓈, 𝐼𝓁𝓁𝓊𝓈𝓉𝓇𝒾𝑜𝓊𝓈


#4 Illustrious

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Posted 05 March 2017 - 09:01 AM

Browser-related
- YouTube takes a long time to exclusively load the homepage, 10-15 seconds usually. Other specific sites are slow loading, including this one, however some are perfectly fine.

 

Games-related

- Random minor lag spikes while playing, occasionally unplayable spikes will happen out of nowhere, going from 300 fps to 100, to 150, to 50, etc.

Above are the problems that remain, I was able to fix the ones not listed in this quote, since I cannot edit my original post.

If need be I can provide the ways that I fixed most of these issues, perhaps for educational purposes for anyone who shares the same issues but do not have a fix. :)

The "Games-Related" Issue I have moderately fixed, the spikes are now occasional but significantly less severe.


Edited by Illustrious, 05 March 2017 - 09:24 AM.

𝑅𝑒𝑔𝒶𝓇𝒹𝓈, 𝐼𝓁𝓁𝓊𝓈𝓉𝓇𝒾𝑜𝓊𝓈


#5 Chris Cosgrove

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Posted 05 March 2017 - 05:55 PM

As you requested four posts have been removed from this topic. While admittedly they added nothing to the topic they were, in context, relevant. This was started by your request for an Admin review of the suggestion made in #2. From the Forum rules -

 

 

All information and instructions given within these forums is to be used at your own risk.

 

A suggestion was made. You then have several choices. You can follow it; you can ask for clarification or an explanation; you can ignore it; OR you can, for example google it for information before following it. The advantage of the rule about all advice being given in open forums is that erroneous advice will be picked up by someone. To date I have only once seen a post suggesting a course of action which would have damaged a computer. That was in the Linux section where someone offered the command which would have formatted the equivalent of C:\ drive. This was intended as a joke and the poster apologised for a misplaced sense of humour.

 

I am not a networking specialist but have you considered that at least some of your problems such as lagging on web-sites could be down to problems with your internet connection ?

 

Chris Cosgrove


Edited by Chris Cosgrove, 05 March 2017 - 05:56 PM.


#6 Illustrious

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Posted 05 March 2017 - 06:04 PM

Yes Chris. As I am not a networking enthusiast, I'm aware of how connections to outside websites can be affected by internet connection. This is not an internet related issue, and it seems to only be happening on sites that seem to load a considerable amount of data or videos. My assumption is that, of course things that have a lot to load, will make the browser have a longer delay. These problems really aren't so much a big deal as I seem to have proportioned them to be, I can deal with them. I came here hoping someone could have fixes for any of the problems, but after diagnosing myself and fixing a majority of them, I'm quite positive I can fix the remaining ones myself. This was my first every time posting on BleepingComputer, so as you could imagine my post was very vague and perhaps lacked proper details. I will reply with a list of fixes I made for the problems I had, hopefully if someone shares similar issues and they end up here, they will have something to try :) Thank you Chris for the input.

 

EDIT: Do you think perhaps we can remove the long "log" comment? I didn't see anyone make use of it, and after going over it myself, did not see any issues. Thank you!


Edited by Illustrious, 05 March 2017 - 06:06 PM.

𝑅𝑒𝑔𝒶𝓇𝒹𝓈, 𝐼𝓁𝓁𝓊𝓈𝓉𝓇𝒾𝑜𝓊𝓈


#7 Illustrious

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Posted 05 March 2017 - 06:19 PM

Browser-related
1. YouTube takes a long time to exclusively load the homepage, 10-15 seconds usually. Other specific sites are slow loading, including this one, however some are perfectly fine.
2. Yahoo mail, when I go to open an email, it actually loads the email about 50% of the time, the other 50% it is a blank page and I have to refresh the page to maybe see it.
3. While playing videos, sometimes random lagspikes occur, and occasionally when clicking to other videos, my other monitor will have a black flicker for a moment, this only happens when switching from one video to another.

4. Some pages seem to lose information sometimes, e.g. YouTube has forgotton my subscriptions box and was left blank as if it were a new computer, refreshing the page fixed the issue.
5. On the homepage of YouTube, just moving my mouse around and over the left column or videos, it has a delayed response when the mouse shows the hand instead of a cursor.

 

Games-related

1. Random minor lag spikes while playing, occasionally unplayable spikes will happen out of nowhere, going from 300 fps to 100, to 150, to 50, etc.

 

General computer related
1. Certain icons on my desktop have lost their initial icon look

2. When in my Computer > C:/J: drives, while browsing through files, each time I open a folder my desktop seems to almost "refresh" my icons, as they are blank white and flicker for a brief moment.

3. Aswell as general slowness and poor performance all around.

This is a response for how to fix the following issues. If you have any of these issues listed above, or share a similar issue, try out these fixes I did! I went ahead and edited the quote to make things numbered to address them more clearly.

 

Browser-related
1. This issue is 1 of 2 that remained, I believe this is due to a lot to be loaded on certain pages, as well as lots of traffic on the given site at once. These combined will create delays and slower performance.

2. This issue was fixed by adjusting exceptions for addons I use, such as what information to cache and what to ignore.

3. This issue was fixed by going to my Nvidia Control Panel > Display tab > Adjust desktop color settings > Scroll to the bottom where it says "Content type reported to the display", change this settings from Auto-Select to Desktop Programs. Refresh your page and you will never have these issues again.

4. This issue happened only once, but I figured I wrote it down anyway. This is probably due to a rare case of information not being sent correctly. Nothing wrong on my side or YouTube's side, just a mistake that happens, refreshing the page fixed this.

5. Same reasons as explained above in #1.

 

Games-related
1. This is issue 2 of 2 that remained, I still get the occasional small lag spikes, however nothing even close to what I was getting before, these dips happen rarely, and I believe it is due to loading many things all at one time. Fixing the bigger, more unreasonable spikes was turning my Shadowplay by Nvidia off. I noticed when the spikes happened, my game would drop significant frames and my Shadowplay overlay would be blinking. Turning it off and restarting my game fixed the problem, never had those spikes again. **See EDIT below**

General computer related

1. This only happened to 1 icon and it fixed after rebooting my computer, the cause for the problem is unknown, probably an error from the computer interpreting the file location, my friend had the same issue with only 1 icon, however it was a different icon. His was fixed the same way.
2. This issue just seemed to fix itself, I assume it had to do with #3 in Browser-related.

3. Slowness in performance was fixed by turning off Shadowplay by Nvidia off as mentioned in #1 of Games-related.

 

I really hope this helps anyone experiencing these issues! :)

EDIT: I believe I fixed the game performance issue. What I did is I went to Run > Services.msc > Found Razer Game Scanner > Right-click it, select stop, then also hit Properties, and set startup type to Disabled. After viewing a debug of the service, it seems the program is just writing useless information constantly, which absorbs CPU Usage. I was experiencing random, jittery frame drops while playing, so I opening task managed and went to my processes, and set it to show processes using high CPU at the top. I noticed whenever RazerGameScanner would pop up, my CPU Usage would double, so this service was adding 25% CPU usage when it activated. This would last about 10 seconds, then the process would go back to 0 usage.


Edited by Illustrious, 05 March 2017 - 08:51 PM.

𝑅𝑒𝑔𝒶𝓇𝒹𝓈, 𝐼𝓁𝓁𝓊𝓈𝓉𝓇𝒾𝑜𝓊𝓈


#8 Illustrious

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Posted 05 March 2017 - 09:04 PM

If any one can offer any help with these I would be very appreciative. I'm doing my best to solve them on my own, but I am still getting these last issues. Thanks!

EDIT: I believe my issue may be with Razer-related software installed. After doing some research, lots of people are saying uninstall the software, however I'm not sure if my keyboard will stop being detected, as it is a razer product. The uninstallation process also looks very tedious, if anyone can let me know if I can continue using my device if I uninstall it, what I will lose, and how to completely uninstall razer-related things, I'll be very appreciative... again. Thank you!


Edited by Illustrious, 05 March 2017 - 09:22 PM.

𝑅𝑒𝑔𝒶𝓇𝒹𝓈, 𝐼𝓁𝓁𝓊𝓈𝓉𝓇𝒾𝑜𝓊𝓈


#9 Chris Cosgrove

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Posted 06 March 2017 - 04:12 AM

When I run into an application that either doesn't have an uninstaller that shows up in 'Control panel - Programs and features' I normally use the Revo Uninstaller - a free download from BC - and that usually solves the problem.

 

https://www.bleepingcomputer.com/download/revo-uninstaller/

 

I am not familiar with the Razer keyboard apart from being aware of it and their truly complex mice. I could be wrong but if you ininstalled the Razer software I would have thought that the basic keyboard drivers, built into Windows, would still work. But, in any case, it may well be that unstalling and re-installing the software would fix the problem. Make sure you have the latest drivers to hand before you uninstall it and, in case the keyboard doesn't work without the Razer drivers, a standard basic keyboard and mouse would allow you to re-install the software.

 

Chris Cosgrove






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