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BSOD (whea_uncorrectable_error) whilst gaming :(


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#1 KevinWebster

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Posted 18 February 2017 - 03:10 AM

The problem

 

I have recently upgraded my CPU, RAM and Motherboard.  Windows is stable and runs without a problem but when playing games my computer crashes. When this happens, I get a BSOD with whea_uncorrectable_error error message.

 

My PC has the following specs:

 

CPU: Intel i7 – 4790 K

Motherboard: Asus Maximus Formula VII

Graphics card: GTX 970

RAM: 16 GB

 

Trouble shooting

 

So far, I have: Flashed the BIOS. Reset and clean installed Windows. Made sure it is up to date. I have the latest driver for my graphics card. I have tested my CPU with Intel processor Diagnostic tool as well as Geekbench 4. For the memory I have used Windows memory diagnostic. I have also done the SFC scan.

·         I thought it might be something to do with the voltage of the CPU but my CPU has never been overclocked and should run on the default just fine.

·         I thought it might be the BIOS but it is running on the latest version

·         It feels like the CPU is cutting out under a heavy load but it passes the CPU tests as mentioned.

·         I had hoped that all driver issues would be fixed with the clean install of Windows.  (Chipset drivers for the Motherboard and graphics drivers were also installed)

 

I would really appreciate some help!! 

Thanks

Kevin

 

 

 

 



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#2 bwv848

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Posted 18 February 2017 - 05:24 PM

Please run this reporting tool:

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

and attach the requested files in your next post.

Thanks much!


Useful information!
Please ONLY use the .ZIP compression format — do NOT use .7z, .RAR, etc.!


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#3 KevinWebster

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Posted 19 February 2017 - 03:38 AM

Hi,

 

Thanks so much help for the assistance !!!

 

 

Attached File  PerfmonReportZip.zip   175.46KB   1 downloads

 

Attached File  SysnativeFileCollectionApp.zip   643.81KB   2 downloads



#4 bwv848

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Posted 19 February 2017 - 06:03 PM

Thanks for the information, Kevin. It'll take a while to diagnose your problem, so please stay with me.

As we know it's a STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR:

0: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000000 ffffe704`17939028 00000000`be000000 00000000`00800400

If we use the !errrec command on the second parameter of the bugcheck, it yields:

0: kd> !errrec ffff9b8e3972c028
===============================================================================
Common Platform Error Record @ ffff9b8e3972c028
-------------------------------------------------------------------------------
Record Id     : 01d286c29f97c601
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 2/14/2017 15:50:03 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffff9b8e3972c0a8
Section       @ ffff9b8e3972c180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffff9b8e3972c0f0
Section       @ ffff9b8e3972c240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffff9b8e3972c240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffff9b8e3972c138
Section       @ ffff9b8e3972c2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 0 Bank 4)
  Status      : 0xbe00000000800400
  Address     : 0x000000005a6d8dcb
  Misc.       : 0x000000005a6d8dcb

Apparently, your CPU had an internal timer error on Processor 0 and Cache Bank 4. All the other dumps report the same thing. It's great that you aren't overclocking:

0: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 3998

I'm not too sure what's the problem here, but it's most likely related to hardware. Please start monitoring your temps with HWMonitor. Then run ALL these hardware diagnostics and let us know the results. Be sure to run Prime95. :thumbup2:

Also, if you don't mind, please navigate to the Windows directory, look for a file called MEMORY.DMP, zip it up, and upload it to a third-party file-sharing service, providing us with the URL.

Thanks.


Edited by bwv848, 19 February 2017 - 06:03 PM.

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#5 KevinWebster

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Posted 23 February 2017 - 09:02 AM

Hi,

 

I have been having problems getting the bootable diagnostics to work.

 

I have however just tried Prime95. I was monitoring the temperatures with CPUID HWMonitor and tried to close the program when I saw the cores where 90 C and above ! I then got a  BSOD. 

 

Could the CPU be overheating and causing the problems? Should I test with other programs?



#6 KevinWebster

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Posted 23 February 2017 - 09:07 AM

Temperatures don't rise using Intel diagnostic CPU tool



#7 bwv848

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Posted 23 February 2017 - 09:29 AM

If your CPU temperature is 90°C, you likely have a cooling problem. How do the temperatures compare during gaming? I am beginning to wonder whether if you have a faulty CPU... that's why I'd like to inspect MEMORY.DMP. :)


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#8 KevinWebster

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Posted 23 February 2017 - 09:49 AM

Here is the file :) 

 

https://drive.google.com/open?id=0B0cEx2dGNJK4ZGZUMHc1Q09fWVk

 

Watching the temps whilst playing games:

 

Titanfall 2: Estimate avg 55 C

Crysis 3: Estimate avg 68 C



#9 KevinWebster

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Posted 23 February 2017 - 09:55 AM

Yes. I think it is a temperature problem. Battlefront which has been crashing on me was spiking to above 80 C and averaging around 74 C. 



#10 bwv848

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Posted 23 February 2017 - 10:22 AM

Greetings, Kevin,

The latest dump indicated you had a STOP 0x00000101: CLOCK_WATCHDOG_TIMEOUT:
7: kd> .time
Debug session time: Thu Feb 23 08:55:22.901 2017 (UTC - 5:00)
System Uptime: 0 days 0:11:29.607
7: kd> .bugcheck
Bugcheck code 00000101
Arguments 00000000`00000018 00000000`00000000 ffffac80`0dbe2180 00000000`00000002
The following drivers were referenced in your dump:
ffffac80`12cf50f0  fffff80b`8986ad01*** ERROR: Module load completed but symbols could not be loaded for PSINKNC.sys
 PSINKNC+0x2ad01
ffffac80`12cf4f90  fffff80b`8c8f5990*** ERROR: Module load completed but symbols could not be loaded for PSINAflt.sys
 PSINAflt+0x25990
ffffac80`12cf4dd0  fffff80b`8c93e138*** ERROR: Module load completed but symbols could not be loaded for PSINProt.sys
 PSINProt+0x1e138
They are all Panda Cloud Antivirus drivers. Please immediately uninstall Panda and run their cleaning tool. Use Windows Defender for protection instead.

I would like to uninstall Panda and check computer behavior before playing with hardware. :thumbup2:

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#11 KevinWebster

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Posted 23 February 2017 - 10:28 AM

The last dump was not the usual scenario. It happened whilst doing the stress test which I tried to halt (all other times it has been whilst running a game) . I will now see if I can get a game to crash as a result of overheating. Panda has been uninstalled.



#12 KevinWebster

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Posted 23 February 2017 - 10:42 AM

Yes I am sure its overheating. After playing BattleFront for a while the temperature was staying very close to 80 C. Didn't want to hurt my CPU so stopped the game. I have been managing to play Titanfall 2 without crashing. I think that game is more GPU intensive rather than CPU. It runs cooler at an estimated average of 55 C.  Would you agree that an average of over 75 C peaking over 80 C is too hot? 



#13 bwv848

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Posted 23 February 2017 - 10:47 AM

Yes, 80°C, is way too hot. I wonder whether if this temperature has permanently damaged the processor. What are your current cooling devices? You may have to upgrade them.


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#14 KevinWebster

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Posted 23 February 2017 - 10:52 AM

Hi I have an Antec C40.  Could there be a problem with its installation?  

 

http://www.antec.com/product.php?id=707202&pid=59&lan=nz



#15 bwv848

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Posted 23 February 2017 - 10:55 AM

Looks like a great model! Try cleaning out the case with compressed air. Occasionally, dust buildup causes overheating...


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