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Explorer keeps crashing periodically. Not sure why.

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#1 eboyblue3


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Posted 18 February 2017 - 12:48 AM

Hello world!
I've been having problems with File Explorer tonight, as it's been crashing at seemingly random intervals. The first time I peeked at what Event Viewer was logging, it didn't like StoreAgent.dll_unloaded, but it seems to be crashing on ntdll.dll now with an error code of 0xc0000409. What's causing this issue and how can I fix it? I've posted the error descriptions below.
Most recent error:
Faulting application name: explorer.exe, version: 10.0.15031.0, time stamp: 0x67ee415e
Faulting module name: ntdll.dll, version: 10.0.15031.0, time stamp: 0x6dca4fe6
Exception code: 0xc0000409
Fault offset: 0x00000000000aeff0
Faulting process id: 0x252c
Faulting application start time: 0x01d289a60ae872e0
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 9309646b-4104-4583-844d-9a03f3366701
Faulting package full name: 
Faulting package-relative application ID: 
Most recent error referencing StoreAgent.dll_unloaded:
Faulting application name: explorer.exe, version: 10.0.15031.0, time stamp: 0x67ee415e
Faulting module name: StoreAgent.dll_unloaded, version: 10.0.15031.0, time stamp: 0x6d0fd00a
Exception code: 0xc0000005
Fault offset: 0x0000000000001560
Faulting process id: 0x1300
Faulting application start time: 0x01d2899846734f07
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: StoreAgent.dll
Report Id: 109db9b8-39b7-4537-b76d-072cb49c48f5
Faulting package full name: 
Faulting package-relative application ID: 

Edited by eboyblue3, 18 February 2017 - 01:04 AM.

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#2 dc3


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Posted 19 February 2017 - 01:13 PM

Please run System File Checker
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

You will see an image similar to the one below.


Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above.

When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"

This will place a new icon on the desktop titled sfcdetails.  Click/tap on this to open the log, copy and paste it in your topic.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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