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How to trace cause of freezing


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#1 DavidMarselo

DavidMarselo

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Posted 17 February 2017 - 07:34 PM

My computer keeps freezing and I have to hold down the power button to shut it down. Nothing in the event log except a complaint about it not shutting down properly (I assume this complaint is logged upon startup and not during the freeze or hard power off).

How in the world do I trace and troubleshoot this?  I did recently reinstall windows and I'm using WHQL drivers for everything.

I've got a dual boot (linux) on my non windows HD and that has never frozen.   My windows install freezes on average every 1-3 hours.  The PC was very dusty inside but I cleaned it out today with compressed air so all the fans are spinning freely and without blockage.  The CPU heatsink was very dusty.  I thought this might have been causing overheating or something, but cleaning it out didn't help.

Basic pc specs are:

Windows 7 Pro 64bit
2-Core AMD A6-5400K APU
Radeon HD 7540D
Asus F2A85-M (A85X FCH Hudson D4)
HDA-Intel - HD-Audio Generic
8GB
ATA ST3500418AS    (500GB)
ATA ST1000DM003-1CH1 (1TB, Boot)
ATA ST1000DM003-1CH1 (1TB)



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#2 hamluis

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Posted 18 February 2017 - 10:30 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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