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Need help with Windows 7 BSOD mup.sys error.


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#1 Infulfx

Infulfx

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Posted 15 February 2017 - 09:06 PM

I keep having this system crash about 3 to 4 time in the last couple of weeks. I check mini dump and all i see is mup.sys causing the crash but i'm not sure what's causing that to crash. Any assistance is appreciated. Thanks

 

· OS - Windows 7 
· 64bit
· What was original installed OS on system?
· OEM OS
· Age of system (hardware) About 4 years
· Age of OS installation - have you re-installed the OS? No

· System Manufacturer
· 

Hewlett-Packard (HP ProDesk 600 G1 TWR)

· Laptop or Desktop? Desktop

Hewlett-Packard (HP ProDesk 600 G1 TWR)

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#2 bwv848

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Posted 15 February 2017 - 10:44 PM

:welcome: to BleepingComputer!

You have a very consistent pattern of crashes. The following drivers were referenced in each dump:

fffff880`04a187f8  fffff880`0613ad86Unable to load image e1d62x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e1d62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys
 e1d62x64+0x1ad86
fffff880`04a184e8  fffff880`0573f7e9Unable to load image IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
 IDSvia64+0x8d7e9
fffff880`07dafb68  fffff880`0584e4c1Unable to load image BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x284c1

The first driver is an Intel Network Adapter driver. Please reinstall it. ***DOWNLOAD LINK***
The other drivers are Symantec/Norton drivers. If issues persist, please uninstall any Symantec/Norton software you have and use Microsoft Security Essentials as your antivirus. Be sure to run Symantec's cleaning tool. (Sorry, can't give you the link, as I'm not exactly sure what Symantec software you use.)

If I do not reply in three days, please message me.
 
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