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BSOD - Unable to figure out root cause (formated)


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#1 RedArr0w

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Posted 14 February 2017 - 09:05 PM

Hello,

 

I posted a help request here before, but it got rejected due to 'pirated software' so I've done a fresh install of Windows 10 with the License key on the case.

 

Please find attached the requested logs.

 

Fresh installed Windows10 on the Friday 10th and had 2 BSODs so far...

 

I've tested the ram with Memtest86 on 8 round (15hours 20mins) and 0 errors.

 

I've ran Seatools and all HDDS are 'healthy'.

 

Ran SSDLife Pro and SSD Drive helath is 'excellent' '100%"

 

Any help would be apritiated in this diagnoisis many thanks.

 

& Here is Perform:

https://www.solidfiles.com/v/53VVkP8GGAYMm

 

(I couldn't attach the Perform file as it was larger than 3.31mb)

 

· OS - Windows 8.1, 8, 7, Vista ?
Windows 10
 
· x86 (32-bit) or x64 ?
64Bit

· What was original installed OS on system?
Fresh install

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Yes, Full retail

· Age of system (hardware)
Less than 2 years old

· Age of OS installation - have you re-installed the OS?
Last Friday 10th
 
· CPU
I7 4790K

· Video Card
Nvidia 670GTX+

· MotherBoard - (if NOT a laptop)
MSI (MS-7917)
 
· Power Supply - brand & wattage (skip if laptop)
1000Watt 
Corsair

· System Manufacturer
Custom Built

· Exact model number (if laptop, check label on bottom)
N/A

· Laptop or Desktop?
Desktop

 

Attached Files



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#2 technonymous

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Posted 15 February 2017 - 12:27 AM

Right-click Windows icon and choose Command Prompt (admin) and run this command:

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

Be sure to download all the Windows 10 drivers for your system from the computer manufacturer and install them. Drivers only and no bios update.

 

https://us.msi.com/Motherboard/support/Z97-GAMING-5.html#down-driver&Win10%2064

 

Do not install the bios yet. However, verify which version of bios that you have.

 

Press del key or F key that goes into your bios and check the bios version and date. The Newest bios update is 2016-02-17 version 1.D

 

Post the results.



#3 RedArr0w

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Posted 15 February 2017 - 05:13 PM

Hi,

 

I ran "DISM.exe /Online /Cleanup-image /Restorehealth" Then as it was going through the percentage I got another BSOD. (Attached the dmp file)

 

After my PC restarted, I ran the command again and it finished without another BSOD as of yet.

 

This is also the BIOS information you asked for:

 

Version: E7919IMS V1.13

Build date: 02/16/2016

 

​Many thanks for your assistance! :)

Attached Files

  • Attached File  dump.zip   116.08KB   1 downloads

Edited by RedArr0w, 15 February 2017 - 05:33 PM.


#4 bwv848

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Posted 19 February 2017 - 06:25 PM

Greetings,

One of your dumps specifically blamed a Kaspersky driver:

ffffbc80`ad192ef8  fffff804`ee1159a2Unable to load image \SystemRoot\system32\DRIVERS\klbackupdisk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klbackupdisk.sys
*** ERROR: Module load completed but symbols could not be loaded for klbackupdisk.sys
 klbackupdisk+0x59a2

Please uninstall Kaspersky Internet Security and run their cleaning tool.

Additionally, I spot two BSOD-causing programs — DAEMON Tools and Killer Networking software. Please immediately uninstall DAEMON Tools. Then, reinstall your Killer Networking drivers.

**DOWNLOAD LINK**

Next, disable Killer Service V2 from services.msc and Killer Network Manager from startup. When you have finished with everything, please run Autoruns:

:step1: Autoruns by Sysinternals
 
• Download and save Autoruns from here.
• Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
• Wait for a minute or so, then go to File, Save..., and save the file to your Desktop. Use the default name and ensure that the file extension while saving is .arn.
• Zip and attach the .arn file in your next post.

Thanks.

 


If I do not reply in three days, please message me.
 
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#5 RedArr0w

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Posted 19 February 2017 - 08:20 PM

Hello,

 

Many thanks for taking the time to help me too! :D

 

I have done as you asked and please find attached the Zip for Autoruns.

 

Looking forward to your reply.

Regards,

 

RedArrow

Attached Files



#6 bwv848

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Posted 19 February 2017 - 10:34 PM

Unfortunately, there is still a Killer Networking entry in start-up. Please:
 
•Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
• Go to Options, and check Hide Empty Locations and Hide Microsoft Entries.
• Wait for a minute or so, then go to the Logon tab. Uncheck Killer Network Manager.Ink. It's under the

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

area. You'll have to scroll down. :wink:
• Next, go to the Services tab, and uncheck Killer Service v2, if it is listed.
• Restart your computer. If your internet connection is broken, undo the steps we did above, and reboot.


Edited by bwv848, 19 February 2017 - 10:34 PM.

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#7 RedArr0w

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Posted 20 February 2017 - 10:52 AM

Hi bwv848,

 

I've done as you asked.

 

When I went to the Services tab in Autoruns64, there was no services listed as "Killer Service v2".

 

Restarted, and I have Internet as normal.

 

What shall I do next?

 

(p.s. Will i eventually be able to reinstall my Anti-Virus Kaspersky and Killer software? As I did regularly use both of these)



#8 bwv848

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Posted 20 February 2017 - 11:23 AM

If I were you, I would keep Kaspersky uninstalled for a week, and Killer Networking Manager disabled indefinitely. Do you actually tweak your Killer Networking settings on a daily basis? Apparently, their software has a few bugs which cause BSODs.


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#9 RedArr0w

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Posted 21 February 2017 - 05:00 PM

Hi bwv848,

 

Thanks for getting back to me.

 

I did as you asked, and left Killer Networking disabled and I have refrained from reinstalling Kaspersky and use Windows Defender instead (Despite it's crapiness!)

 

However, while my PC was idle it had another BSOD.

 

Please find attached the latest dump zip file.

 

Many thanks for your continued support in this matter. 

 

Regards,

 

RedArrow.

Attached Files

  • Attached File  dump.zip   91.31KB   1 downloads


#10 bwv848

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Posted 21 February 2017 - 05:11 PM

Can you go to the Windows directory, look for a file called MEMORY.DMP, zip it up, and upload it to a trustworthy file-sharing service?

 

Thanks.


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#11 RedArr0w

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Posted 21 February 2017 - 05:54 PM

Hi,

 

As requested here is the memory.dmp

 

https://www.solidfiles.com/v/dmRPenp8d7aw6

 

thanks! :)



#12 bwv848

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Posted 21 February 2017 - 06:07 PM

Will you please use another trustworthy file-sharing service? I got sorta redirected to a malicious website.


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#13 RedArr0w

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Posted 21 February 2017 - 06:25 PM

If you click the blue download button twice, then close the popup tab it will download.

 

It takes me 30+minutes to upload the 130mb file... possible for you to try above to save time?

Thanks.



#14 bwv848

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Posted 21 February 2017 - 07:28 PM

Thanks, that worked! :) Apparently the dump blamed your NVIDIA graphics drivers:

ffffbf01`ecd4ad58  fffff80c`6e93d59b*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
nvlddmkm+0x1dd59b

Please reinstall your NVIDIA drivers. When doing so, perform a Custom Installation and make sure the Clean Install box is checked. You should only install the Graphics Drivers and PhysX software. :exclame: DO NOT INSTALL ANY 3D DRIVERS!!!


Edited by bwv848, 21 February 2017 - 07:28 PM.

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#15 RedArr0w

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Posted 21 February 2017 - 07:38 PM

I see... okay, well I just recently installed the Nvidia Drivers and without including the '3D drivers' (As I don't have 3D monitors so saw no need to install this as well).. when I re-installed windows.

 

Despite this, I shall do as you ask in an effort to hopefully get to the bottom of this.

 

Will have to do this tomorrow though, as I have to head to bed now.

 

Many thanks as always, for you continued help! :)






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