Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

AVG PC TuneUp caused Black screen - Topic requested by Oh My!


  • This topic is locked This topic is locked
13 replies to this topic

#1 betterled

betterled

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:10 PM

Posted 14 February 2017 - 02:36 PM

I installed avg pc tuneup and against my better judgement allowed it to "optimize" my laptop by putting a few programs to "sleep". Now after entering my boot password (windows 7) I just get a blank screen. I can get into the task manager and tried to open a new task to no avail. It shows only 5 processes but says 22 are running. Unfortunately I dont have a recovery disk for the acer laptop. Any suggestions for a starting point?
 
Acer Aspire E1-771-6496
 
Thanks in advance
Michael

BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 24,853 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:04:10 PM

Posted 14 February 2017 - 02:47 PM

Tapping F8 at boot can you select Use Last Known Good Configuration?

 

This "sleep" business reminds me of avast's cleanup program called Grimefighter that put on a linux boot loader before "cleaning" sometimes rendering the computer unbootable. avast finally gave up on it and rewrote the program.


Edited by JohnC_21, 14 February 2017 - 02:55 PM.


#3 betterled

betterled
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:10 PM

Posted 14 February 2017 - 03:22 PM

No F8 doesnt do anything. the "sleep" option was from the AVG PC tuneup i just tried yesterday, I knew I shouldnt have done it but have always had good luck with AVG!!



#4 JohnC_21

JohnC_21

  • Members
  • 24,853 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:04:10 PM

Posted 14 February 2017 - 03:43 PM

Never ever use Tuneup programs but hindsight is 20/20.  Use the tool here to download an Windows 7 iso. Burn the disk. Boot and select Repair Computer. Do a startup repair. It can take up to three attempts for the repair to complete. If auto repair does not work then we can try to do the repair manually.

 

image249.jpg

windows-7-system-recovery.jpg


Edited by JohnC_21, 14 February 2017 - 03:44 PM.


#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,092 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:10 PM

Posted 14 February 2017 - 05:59 PM

This won't help with your issue but just so you and other topic readers are aware....AVG PC TuneUp is one of several reasons I and many others no longer recommend AVG. The optimization and performance improvement claims made by such software vendors are borderline scams. There is no statistical evidence to back such claims. Advertisements to do so are a marketing ploy intended to goad users into using an unnecessary and potential dangerous product.
 

Why you should not use Registry Cleaners and Optimization Tools


After running this utility, there is no telling what damage it has done to your registry and other areas it purports to clean.

I would go with JohnC_21's recommendation.

Alternatively you can report and ask about the issue with AVG PC TuneUp Technical Support
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#6 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,953 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:05:10 PM

Posted 14 February 2017 - 06:10 PM

Are we allowed to obtain an installation CD this way? Just because is there doesn't mean is legal.


No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif


#7 betterled

betterled
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:10 PM

Posted 14 February 2017 - 06:16 PM

error message i get when trying to download: the win iso downloader.exe is not a valid win32 application

 

Michael



#8 JohnC_21

JohnC_21

  • Members
  • 24,853 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:04:10 PM

Posted 14 February 2017 - 06:29 PM

Are we allowed to obtain an installation CD this way? Just because is there doesn't mean is legal.

I PM'd a moderator and was given the okay to post the link.

 

@betterled, Oh My! requests that this thread be moved to the Antivirus Removal Forum, not the Antivirus Software Forum. A moderator may move this thread. I would hold off on my recommendations. Wait for the thread to be moved.



#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,092 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:04:10 PM

Posted 14 February 2017 - 06:36 PM

Topic moved to the Malware Removal Forum.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,953 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:05:10 PM

Posted 14 February 2017 - 07:18 PM

@betterled

 

Do you have access to a working Windows 7 computer?


No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif


#11 betterled

betterled
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:10 PM

Posted 15 February 2017 - 10:26 AM

i was able to use dos to access the system restore application, so i am back up and running. you guys were extremely helpful and i really appreciate all the feedback.

 

Michael



#12 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,953 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:05:10 PM

Posted 15 February 2017 - 10:30 AM

Is there anything else we can help you with?


No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif


#13 betterled

betterled
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:02:10 PM

Posted 15 February 2017 - 12:38 PM

not at this time thanks. but i am sure i will do something stupid in the future so i will be back! thanks again.



#14 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,953 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:05:10 PM

Posted 15 February 2017 - 02:10 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users