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Computer freezing after boot in a very particular way - boot drive failure?


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#1 Dimentio

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Posted 13 February 2017 - 08:40 PM

Relevant parts list:
 
* i7 3770k w/ Corsair H60
* GTX 970
* ASUS Maximus V Gene
* 16 GB RAM
* ~4 year old SSD
* 750W PSU
* Windows 10
 
Hey guys,
 
I've got a problem with my PC that I'm having a lot of trouble diagnosing. It used to be an intermittent issue but it now occurs after every boot, preventing me from using my computer. I would greatly appreciate some opinions regarding the source of the problem.
 
For about a year now I've had a strange issue with my mostly 2 year old computer: occasionally, 1-5 minutes after boot, my computer will suddenly "freeze", but not in the way that I'm used to. What happens is this: when the freeze occurs, the computer suddenly becomes unable to load new applications, read files, etc; when opening or launching something, I'm still able to double click and receive the standard cursor loading response, but the operation never finishes. Applications that have already been launched initially can be dragged around and viewed, but performing any action on the application (or just waiting about 15 seconds) causes the application to lock up and be forever Not Responding. If I'm able to open Chrome before the freeze occurs, after the freeze I can attempt to navigate to a website, but the pageloading status is forever stuck on "waiting for cache". until Chrome locks up as well. Normally, I'm simply able to reboot once or twice more until the freezing doesn't happen on boot, and after that, it won't happen happen again (until next boot).
 
Just this morning, I awoke to a Windows 10 bluescreen: "A required device isn't connected or cannot be accessed", and ever since, this freeze has been occurring on every boot. Also since this bluescreen, Windows has been wanting to repair my disk on every boot, but seems to lock up at 38% every time and not complete, which to me seems like a result of my freezing issue (I haven't yet run the repair overnight so it could simply be taking a long time). I want to believe that the disk repair is related to my issue, but I'm afraid it may just be a general result of the bluescreen.
 
I'd be eternally grateful for suggestions as to what part could be causing this. My first guess is the obvious: a failing boot drive, my 3-4 year old SSD, especially given my bluescreen error and Windows' attempts to repair it, but this freezing problem has been happening intermittently for a long while now - does it make sense that it could have suddenly gotten worse? I always assumed SSDs would run mostly without error until their day of death, after which they wouldn't function. My next guess was bad memory, but I'd run many iterations of memtest beforehand and found no issues with my memory, and I'd never heard of bad memory causing this sort of issue. I plan on giving memtest another go as soon as I can. I can't imagine how any of my other parts could be involved in this problem.
 
Has anyone ever seen anything like this before?
 
Thanks so much in advance.
 
TL;DR: weird freezing problem described in second paragraph, can't figure out what part is causing it


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#2 Kilroy

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Posted 14 February 2017 - 11:53 AM

Welcome to Bleeping Computer.

 

I suspect that you're probably correct that you have an issue with your SSD.  Unfortunately SSDs fail differently than mechanical drives, some just stop working, others go into read only mode.  Another possible issue is the CMOS battery on your motherboard.

 

I'd advise seeing if the SSD manufacturer has software to check the drive.

 

Hopefully someone with a better SSD troubleshooting background will be with you later.



#3 dc3

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Posted 14 February 2017 - 02:18 PM

SeaTools for Windows[/url]

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installatioSeatTools for Windows begins you will see an image similar to the one below.

seagate3_zps1fa1f71c.jpg

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

 seatools4_zpsd7balf76.png

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.


 


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