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Many Problems with Windows 7 Computer - would appreciate help


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#1 ricketscientistne

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Posted 13 February 2017 - 01:20 PM

Hi,

 

I'm looking for some advice in diagnosing multiple issues that cropped up suddenly with my Windows 7 machine.  I've seen the following issues:

 

1.) One instance of BSOD (wasn't quick enough to capture the message)

2.) Multiple instances of Firefox becoming unresponsive.  Requires a hard reset to fix.  Running the machine in safe mode appears to get around this issue.

3.) Multiple instances of hanging upon restart.

4.) One instance of the machine booting up with an "alternate profile" rather than my own.  This issue has not reappeared.

5.) Issues with MalwareBytes web protection, exploit protection, and malware protection not starting up.  This appears to be solved; I worked that out with the MalwareBytes folks yesterday, however, as I write this I am in safe mode again and these services are not on.

6.) Inability to start up Microsoft Outlook, with the attached error message appearing.  This has never appeared before.

 

I've been able to run scans with McAfee and MalWareBytes and haven't come up with any threats, viruses, etc.  However the machine continues to act squirrely, and I believe I may have some malware/virus or other issue that has not been detected.

 

I would appreciate any advice you can provide for diagnosing and repairing the computer.  I'm having to run in safe mode with networking for it to be functional for any reasonable length of time.  I have also attached basic information about the machine and OS.

 

Thank you!

 

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#2 JohnC_21

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Posted 13 February 2017 - 02:02 PM

Because this is a dell the first thing I would do is run a diagnostic by tapping F12 at boot.



#3 ricketscientistne

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Posted 18 February 2017 - 09:19 AM

Hi,

 

I have tried to run a diagnostic after tapping f12 and it fails in the Confidence Test of my SATA hard drive.  Other hard drive tests also fail (Quick check, long and short drive self tests).  This was taking so long to execute that I stopped there.  This presumably means the hard drive is failing, so I'll assume that's the issue for now and back up everything before proceeding further.

 

Thank you for the suggestion.



#4 ricketscientistne

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Posted 19 February 2017 - 03:46 PM

I also ran chkdsk which did NOT come up with any issues. The computer continues to have issues like those I described. Which result do I believe?

#5 JohnC_21

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Posted 19 February 2017 - 05:21 PM

I would put more faith in the hard drive diagnostics. The drive is failing or it could be a connection between the drive and motherboard. You could pull the drive, attach it to another computer using an enclosure or USB adapter and run the hard drive diagnostic again. 






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