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Win7 Laptop doesn't get past starting windows screen

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#1 Kittkatt13


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Posted 13 February 2017 - 03:25 AM

So, my laptop froze up on me and I power-reset it.  While I was in the other room, my boyfriend restarted it as well, citing internet issues while it was trying to startup.  So, I ran the startup repair, and it couldn't fix the problem.  The following are the details from running it:


Problem signature:

Problem Event Name : StartupRepairOffline

Problem SIgnature 01 : 6.1.7600.16385

Problem Signature 02 : 6.1.7600.16385

PRoblem Signature 03 : unknown

Problem Signature 04 : 21199357

Problem Signature 05 : AutoFailover

Problem Signature 06 : 2

PRoblem Signature 07 : NoRootCause

OS Version 6.1.7601.

Locale ID : 1033


Please help!!!!  I'm not a complete technidiot, but I get super paranoid about my computer.  

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#2 bwv848


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Posted 15 February 2017 - 12:54 PM

I suggest you run Startup Repair three times, rebooting in between each try. Are you able to go back to a previous working state with System Restore?

If I do not reply in three days, please message me.
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