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Multiple BSOD events per day Win10


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#76 kyjp

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Posted 09 March 2017 - 04:03 PM

Still looking good here. I have had some events where search stops working, but no BSOD events since the SSD firmware update and the driver installations. I will continue to keep you updated. Many, many thanks for all of your help!



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#77 bwv848

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Posted 09 March 2017 - 04:28 PM

You're welcome. :) I'm pretty hopeful this time.


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#78 kyjp

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Posted 12 March 2017 - 12:12 AM

I know you will be as disappointed as I am to hear that I have to report two BSOD events and a "hang" today. They were logged in the event log, but there are no memory dumps after any of them. :( :( :( 



#79 kyjp

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Posted 12 March 2017 - 09:59 AM

I had several more BSOD events this morning. It does look like at least one of them wrote a memory dump file.  

 

Here is the memory dump: http://bit.ly/2lQtaoW. 

 

I hope you can continue to help....


Edited by kyjp, 12 March 2017 - 10:08 AM.


#80 bwv848

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Posted 12 March 2017 - 08:30 PM

deleted... made a big mistake...


Edited by bwv848, 12 March 2017 - 08:37 PM.

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#81 bwv848

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Posted 12 March 2017 - 08:49 PM

Sorry to hear that. :(

ffff9f81`2e507cb8  fffff809`0dbcf78c*** ERROR: Module load completed but symbols could not be loaded for Netwtw04.sys
 Netwtw04+0x12f78c
3: kd> lmvm Netwtw04
start             end                 module name
fffff809`0daa0000 fffff809`0e26e000   Netwtw04   (deferred)             
    Image path: \SystemRoot\System32\drivers\Netwtw04.sys
    Image name: Netwtw04.sys
    Timestamp:        Sun Jan 15 07:03:19 2017 (587B6507)
    CheckSum:         007973A2
    ImageSize:        007CE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
ffff9f81`2d5f94c0  fffff809`0b395843*** ERROR: Module load completed but symbols could not be loaded for e1d65x64.sys
 e1d65x64+0x65843
3: kd> lmvm e1d65x64
start             end                 module name
fffff809`0b330000 fffff809`0b3b5000   e1d65x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\e1d65x64.sys
    Image name: e1d65x64.sys
    Timestamp:        Thu Aug 13 05:14:29 2015 (55CC5FF5)
    CheckSum:         0008A15D
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The latest memory dump points to something wrong with your Intel networking drivers... not a surprise as the second one is a little bit old. You probably have done this many times, but can you try updating them? :) Download links (listed respectively for each driver):

Intel® Ethernet Connection I219-LM driver
Intel® Dual Band Wireless-AC 8260 driver

As for the freezing, how often is it happening? I know that the problem lies in your Intel graphics drivers, so we will most likely have to roll back...


Edited by bwv848, 12 March 2017 - 08:49 PM.

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#82 kyjp

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Posted 24 March 2017 - 05:28 PM

Sorry to have gone dark on this thread. I am still having difficulty. Since we last spoke, I downloaded all of the Network drivers listed on the Dell site for my computer then I uninstalled both:

Intel® Ethernet Connection I219-LM driver

Intel® Dual Band Wireless-AC 8260 driver
as you recommended... and installed the Network drivers that Dell recommended for the Latitude E7270.
 
This may have improved things but unfortunately I am still getting some BSOD events. I got another one today for example.
 
Mostly, I am not getting memory dumps. However, I did get a dump two days ago. I zipped the dump and am wondering if you might be able to look at it?

Edited by kyjp, 24 March 2017 - 05:29 PM.


#83 bwv848

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Posted 24 March 2017 - 09:06 PM

Sorry but the link doesn't work. Stuck on "File is uploading...". :(


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#84 kyjp

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Posted 25 March 2017 - 08:26 AM

Sorry. Big zip file and slow internet. It looks to be uploaded now. http://bit.ly/2nR3Pft



#85 bwv848

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Posted 25 March 2017 - 03:11 PM

Hi, kyjp, :)

 

Unfortunately, that dump file is corrupt. At first I believe your BSODs were caused by some pesky little driver, but now, I am getting highly suspicious of hardware. Will you please run Seagate SeaTools for Windows. Be sure to run the S.M.A.R.T. and Long Generic tests. :thumbup2:

 

Regards,

bwv848


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#86 kyjp

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Posted 26 March 2017 - 10:00 PM

Ran all the tests.  All passed. Thoughts?


Edited by kyjp, 27 March 2017 - 02:42 AM.


#87 bwv848

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Posted 27 March 2017 - 09:15 PM

At this point... it may very well be a hardware issue. Have you thought of returning the laptop to Dell?

Regards,
bwv848


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