Hey there sis
, welcome to Bleeping Computer.
Sorry for the delay in the reply.
This malware is obviously being quite stubborn. I have a couple of things you can try to remove the problem. Firstly you might like to try a scan with Defender in safe mode. Antivirus tools will have a better rate of success for removing files in safe mode. This can be done tapping the F8
key as soon as you start your computer. You will be brought to a menu where you can choose to boot into safe mode. Make sure you choose the option without networking support. Run a full system scan and let Defender try and delete the file; it may be that as the file cannot auto run in safe mode it can be successfully deleted.
If that doesn't work you may have to try an alternative scanner; it is possible that Norton is simply not able to remove the malware. My first pointer would be to update the program, but it looks as though you have done this already.
Please download, install, and update Ewido anti-spyware
Load Ewido and then click the Update tab at the top.
Under Manual Update click Start update
After the update finishes (the status bar at the bottom will display "Update successful")
Then click on the Scanner
tab at the top.
Click the "Settings" tab and then change the recommended action to Quarantine
Click Automatically generate report after every scan
Click back to the "Scan" tab and then click on Complete System Scan
This scan can take quite a while to run, so be prepared.
Ewido will list any infections found on the left hand side.
When the scan has finished, it will automatically set the recommended action.
Click the Apply all actions
Ewido will display "All actions have been applied" on the right hand side.
Click on "Save Report", then "Save Report As".
This will create a text file. Make sure you know where to find this file again (like on the Desktop).
Close Ewido and reboot!!
Let me know if Windows Defender finds that file.
Also post the ewido log here if you can.
p.s. Do you have an anti-virus program installed?