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Credit Card info gets stolen minutes after I make an online purchase


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#1 Nicolef888

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Posted 10 February 2017 - 11:35 PM

I have some sort of virus on my laptop that has spread to my desktop or vice versa.

 

About two weeks ago, I made an online purchase and minutes after I made the purchase, someone charged three separate charges (large amounts) to iTunes. At this point I didn't realize I had a virus...the number could have been stolen anywhere. I closed my card and had a new card sent.

 

Just incase, I installed the premium version of malwarebytes on my computer and AVAST. I ran both and found a number of infections. I removed all the infections. I received my new card and tonight I made another purchase on my other computer to see if the issue was fixed. Minutes after I made the purchase, my credit card was again charged three separate charged to ITunes. I have called my credit card company and canceled the card.

 

I have no idea what to do at this point. Will I never be able to make a purchase on my computers again? Do I wipe both drives?

 

HELP!!!



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#2 mjd420nova

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Posted 11 February 2017 - 12:03 AM

The first thing I'd do is to isolate the unit(s) from the internet.  Disable WIFI or pull the cat5 Ethernet cable from the units.  Boot to the safe mode and do your clean up from there.  If you have to, reset the BIOS to default settings, this will force the boot to come from the CMOS BIOS chip and not from the flash chip which maybe infected. 



#3 Nicolef888

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Posted 11 February 2017 - 12:20 AM

I'm running the scan in safe mode on my laptop. I have disconnected it from the wifi. I will report the findings when done. Thank you for your help :)



#4 Nicolef888

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Posted 11 February 2017 - 12:51 AM

The scan on my laptop came back with 0 threats detected. I will reset the BIOS next



#5 Condobloke

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Posted 11 February 2017 - 01:03 AM

lease run a free online scan with the ESET Online Scanner
 

  • Disable your antivirus program
  • Under "ESET Online Scanner" click on "Scan now" button.
  • It'll download small file "esetonlinescanner_enu.exe".
  • Double click on downloaded file.
  • Click on Accept button.
  • Checkmark "Disable detection of potentially unwanted applications".
  • Click Scan
  • Accept any security warnings from your browser.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#6 Condobloke

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Posted 11 February 2017 - 01:04 AM

in safe mode will be fine

 

Be Warned....tjhis scan takes a LONG time......sometimes a couple of hours +


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#7 Nicolef888

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Posted 11 February 2017 - 01:24 AM

I just reset my bios on my laptop. I will run ESET ONLINE Scanner on my desktop



#8 Nicolef888

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Posted 11 February 2017 - 01:26 AM

Downloading the software on to my desktop. Thanks for the help :)


Edited by Nicolef888, 11 February 2017 - 01:26 AM.


#9 Nicolef888

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Posted 11 February 2017 - 01:48 AM

Looks like you're right about the scan taking a couple of hours. Guess I'll go to bed and post the info in the morning. Thanks again for your help!



#10 Condobloke

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Posted 11 February 2017 - 02:00 AM

Is your laptop/desktop set to turn off or hibernate etc after a period of time ??


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#11 Nicolef888

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Posted 11 February 2017 - 02:03 AM

No, it is not. It just brings up a screen saver



#12 Nicolef888

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Posted 11 February 2017 - 02:06 AM

I just set all the options to 'never' to ensure that it doesn't hibernate or turn off



#13 Condobloke

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Posted 11 February 2017 - 02:06 AM

Cool.

 

go get sleep.

 

it is 6PM here in Australia.....I will not be back to my pc for 16 hours

 

Some of the USA folk will probably see  your response before I do.


Edited by Condobloke, 11 February 2017 - 02:07 AM.

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#14 Condobloke

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Posted 11 February 2017 - 02:10 AM

plugged in and charging


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#15 Nicolef888

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Posted 11 February 2017 - 02:25 AM

Thanks again for your help :)






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