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Hi, my Computer was hijacked/encrypted


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2 replies to this topic

#1 Eadhijacked

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Posted 10 February 2017 - 10:45 PM

Hi all my files are encrypted according to the message when I turn my PC on. Came here for help and not sure what to do. Is there someone that can help me?

Edit: Moved topic from Introductions to the more appropriate forum. ~ Animal

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#2 Eadhijacked

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Posted 10 February 2017 - 11:25 PM

thanks for moving the post, u just started a topic here so i will reply to the other one with more info.



#3 quietman7

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Posted 11 February 2017 - 08:25 AM

More information is needed. Are there any obvious file extensions appended to or with your encrypted data files (i.e. several random hexadecimal characters, words or email addresses)? If so, what is the extension and is it the same for each encrypted file or is it different?

Did you find any ransom notes and if so, what is the actual name of the note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder (C:\ProgramData, C:\Documents and Settings\All Users\Application Data) for an image the malware typically uses for the background note or a randomly named .html, .txt, .png, .bmp, .url file. Most ransomware will also drop a ransom note in every directory/affected folder where data has been encrypted.

Did the cyber-criminals provide an email address to send payment to? If so, what is the email address?

If there are no obvious extensions appended to your file names, no ransom notes, no demands of payment and your data is not actually encrypted, then you most likely are dealing with fake ransomware, a fake web page in your browser, some version of a Tech Support Scam or something else.If you are dealing with actual ransomware, you can submit samples of encrypted files and ransom notes to ID Ransomware for assistance with identification and confirmation. This is a service that helps identify what ransomware may have encrypted your files and then attempts to direct you to an appropriate support topic where you can seek further assistance. Uploading both encrypted files and ransom notes together provides a more positive match and helps to avoid false detections.
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