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Posted 10 February 2017 - 03:40 PM
Posted 10 February 2017 - 05:26 PM
Sorry I can't be of much help with this.
Have you checked if it still is under warranty from HP?
If so you could call them. Usually on highend laptops they have a 3y NBD onsite warranty.
Then you would help them diagnose and their technician would show up with the parts needed to be swapped
Posted 10 February 2017 - 08:26 PM
Check that ribbon connector from KB to MB hasn't any corrosion and non-existent contact(s)... scraped of or otherwise.
Check the connector pins on MB where ribbon connects.
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