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Purchased Parted Magic & They will not give support

Started by mkj307 , Feb 09 2017 04:15 PM

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6 replies to this topic

#1 mkj307

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Posted 09 February 2017 - 04:15 PM

Hi,

I purchased Parted Magic & mounted it to a USB drive since my ASUS ROG G752VT will not boot from the DVD. I booted it up & a the desktop came up with Parted Magic icons on it. It cannot detect my drives. I have an SSD & a HHD. I downloaded the first option because I knew nothing about PXE. My SSD is NVm so I used that download. I tried to contact Parted Magic support & they issued me a refund! They didn't even try to help me & they deleted my account from their forum. I am just shocked. Is this company a scam? I need to return this laptop & I wanted to erase the drives. I have no idea how to proceed. Can someone here help me? I have Windows 10 1607.

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#2 SleepyDude

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Posted 09 February 2017 - 04:48 PM

Hi :welcome: to BleepingComputer

Can you provide more details why you need to return the machine?

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

Proud graduate of GeekU and member of UNITE
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Rui

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#3 mkj307

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Posted 09 February 2017 - 05:18 PM

Hi to BleepingComputer

Can you provide more details why you need to return the machine?

It has never worked right. It has all kinds of bugs & I have sent it back to them twice for repair. It comes back worse than when I sent it in. Their support is terrible. They won't really help you do anything. You always have to send it to them. A btrand new laptop my husband bought for last year & the battery life is about an hour. It's the worse computer I have ever had. Any suggestions on wiping the drives?

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#4 SleepyDude

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Posted 09 February 2017 - 05:41 PM

If the computer have some hardware problem it could be impossible to run software on it.

http://www.disk-partition.com/free-partition-manager.html It have an option to Wipe Data http://www.disk-partition.com/help/wipe-data.html

On a working computer install the program and use the option to create a WinPE bootable media it supports DVD or USB flash drive.

Edited by SleepyDude, 09 February 2017 - 05:42 PM.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

Proud graduate of GeekU and member of UNITE
___
Rui

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#5 mkj307

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Posted 11 February 2017 - 01:26 PM

If the computer have some hardware problem it could be impossible to run software on it.

http://www.disk-partition.com/free-partition-manager.html It have an option to Wipe Data http://www.disk-partition.com/help/wipe-data.html

On a working computer install the program and use the option to create a WinPE bootable media it supports DVD or USB flash drive.

Thank you for your reply but I never could use the software on the ssd. Actually the ssd disappeared from disk management, device manager & PA Pro. It showed up in BIOS but nowhere else. I just deleted what I could & I was able to wipe my hhd. I did a sfc scan & it fixed a couple problems on the ssd before it disappeared. I had to send the laptop out today so I just did what I could. I ran software on the ssd until it disappeared. Thank you again for replying to me so quickly. I have never heard back from the software support. It seems all of these "free" software sights are a scam even though I paid for this software version.

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#6 SleepyDude

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Posted 11 February 2017 - 01:58 PM

Thank you for your reply but I never could use the software on the ssd. Actually the ssd disappeared from disk management, device manager & PA Pro. It showed up in BIOS but nowhere else.

That just happened the other day on a laptop at my work the ssd simply disappeared when I removed the battery and completely discharged the remaining power by pressing the power button 2-3 times.

I did the same as you, removed all the accessible data before sending the laptop to repair.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

Proud graduate of GeekU and member of UNITE
___
Rui

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#7 mkj307

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Location:Cincinnati, OH
Local time:11:23 AM

Posted 12 February 2017 - 01:45 PM

Thank you for your reply but I never could use the software on the ssd. Actually the ssd disappeared from disk management, device manager & PA Pro. It showed up in BIOS but nowhere else.

That just happened the other day on a laptop at my work the ssd simply disappeared when I removed the battery and completely discharged the remaining power by pressing the power button 2-3 times.

I did the same as you, removed all the accessible data before sending the laptop to repair.

I'm glad you solved yours but unfortunately ASUS makes their laptops without a removable battery! This is the worse brand I have ever had & no real support at all. Luckily Amazon will take it back because ASUS just wants you to keep sending it in for repairs until they run your warranty out.