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Thread Stuck in Device Driver - atikmdag.sys


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#1 XenomorphX1221

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Posted 09 February 2017 - 04:39 AM

Hi I need assistance! My system keeps on crashing everytime I'm playing games such as Dota2 and Counter Strike: GO.

I used BlueScreenViewer to check my dumpfiles and it shows Thread Stuck in Device Driver - atikmdag.sys

 

Here are the troubleshooting methods that I have done so far.

 

1. Clean Sweep my Graphic Driver. Used DDU with safe mode & installed the updated driver.

2. Run SFC /SCANNOW but no problem found.

3. Used the DISM /Online /Cleanup-Image /RestoreHealth command.

 

4. Run Rkill + Malwarebytes to make sure my system is clean.

 

But it's crashing. Need help guys :(

------------------------------------------------

 

 

· OS - Windows 10 Pro 
· x64 ?
· What was original installed OS on system? Windows 10 Pro 64-bit
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version

· Age of system (hardware) 2 months old
· Age of OS installation - have you re-installed the OS? 2 months old - haven't reinstalled  the OS.

· CPU - AMD A8-7600

             Kaveri 28nm Technology

· Video Card - 1970W (1366x768@60Hz)

                          1024MB ATI AMD Radeon R7 Graphics (Gigabyte)

· MotherBoard - (if NOT a laptop) Gigabyte Technology Co. Ltd. F2A68HM-S1 (P0)
· Power Supply - brand & wattage 250- 500 watts AVR (SECURE BRAND

· System Manufacturer - Gigabyte Technology Co., Ltd.
· Exact model number: Not sure. .But on dxdiag (To be filled by O.E.M.)

· Laptop or Desktop? Desktop

Attached Files


Edited by XenomorphX1221, 09 February 2017 - 06:06 AM.


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#2 bwv848

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Posted 10 February 2017 - 06:40 PM

All your dumps point to your graphics drivers, atikmpag.sys. Please run this uninstaller and reinstall an older version of your graphics drivers. You may have to keep uninstalling and trying older versions of your graphics drivers until you find a stable version, unfortunately.

Let me know how it goes. Thank you. :)

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#3 XenomorphX1221

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Posted 11 February 2017 - 10:15 PM

Okay I will. Thanks btw!

 

So, do you think there's no need for me to change video card?



#4 bwv848

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Posted 11 February 2017 - 10:23 PM

For the time being, there's no reason to do so. I've found that most of these video driver crashes can usually be fixed by rolling back to a previous stable version of the drivers.


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