Hi, I apparently got a Trojan: System32/Agent/neurex, according to the Kaspersky Labs Repair disk I made. I was unable to open some programs, and, when attempting to install the KL AV program, it stopped with a blank window at what should have been the finish screen. I couldn't close the screen and had to shut down my computer to get rid of it. Just prior to that I had been (and still am) having problems with the Windows Installer not functioning properly and either giving me errors or telling me that a program wasn't there to be uninstalled.
I still have internet, which my other laptop does not. Husband was trying to download a game and gave that one a virus which blocks the internet as well as all av programs. While I do have internet, I tried to upload the files requested by the KL tech and couldn't. I also can't attach them in an email. On this laptop, I was downloading BitTorrent and got a virus warning from Malware Bytes. Supposedly that program blocked it, but, I'm thinking it got through anyway, somehow.
Anyway, I'm running Windows 7 on an HP G62-140US. (yeah, it's a dinosaur, but, it still runs World of Warcraft, lol) I cannot open any program which could in anyway help my problem. I click on it, and nothing happens. I cannot install any new av programs, including Malware Bytes.