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Windows 10 black screen

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#1 rebecca2015


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Posted 08 February 2017 - 12:48 PM

Hi there,
I've been having issues with my computer for a while, the most recent is windows starting but with a black screen. Sometimes if I leave it the screen will randomly turn on and I can use my computer. I upgraded from windows 7 to 10 when it was free and I'm really regretting it. My computer is a gateway zx6961
I routinely take the back off and dust it so I don't think it's anything inside but maybe a driver issue...I just haven't been able to get at it because the screen is black. Anyone have any insight?

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#2 blueelvis


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Posted 20 February 2017 - 07:11 AM

Hi rebecca2015 ^_^,

Sorry for the delay. Everyone is swamped. Do you still require help with this issue? If yes, then kindly reply to this post with a fresh set of log files and I would be glad to help you out :)

Have a nice day!


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