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Windows 7 won't restart, or start up after proper shutdown


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#1 ssaraujo12

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Posted 08 February 2017 - 12:23 PM

Hello,

I was wondering if I'd be able to find some help on this issue.

A few months ago, Windows started not being able to do a fresh restart.

It would display BIOS and hang, and now only boots after powering it off, or in Safe Mode (Minimal).

 

I have tried a few things and searched for a bit before asking for help:

- chkdsk

- Updating BIOS

- Checking RAM and GPU connections

- Repairing and re-installing Windows, then

- Formatting, and doing a fresh install

 

After the fresh install, it was once again able to properly restart.

I began adding drivers and programs one by one and restarting, trying to eliminate what could have been causing the issue.

After a few days, it came back, and I have not been able to figure it out.

 

Then, I tried looking for services which may be causing the system to hang, to no avail.

I have seen posts about this in which the issue has been resolved by disabling some BIOS options, which unfortunately my BIOS does not have.

What else could I have been missing?

 

Additionally, for safety's sake, I have been dealing with an occasional BSOD which could be related to this.

I can update with the specific error once it happens again, but it says GPU and memory should be checked. I have run mdsched, and nothing has been found.

 

Please let me know if there is any log program I could download to help give more insight into the problem.

Ideas?

 

Thanks,

Alex

 

 

Attached Files


Edited by ssaraujo12, 08 February 2017 - 12:24 PM.


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#2 ssaraujo12

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Posted 08 February 2017 - 12:54 PM

Added reports

 

Attached Files



#3 blueelvis

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Posted 20 February 2017 - 07:10 AM

Hi ssaraujo12 ^_^,


Sorry for the delay. Everyone is swamped. Do you still require help with this issue? If yes, then kindly reply to this post with a fresh set of log files and I would be glad to help you out :)


Have a nice day!


Regards,
Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#4 ssaraujo12

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Posted 20 February 2017 - 01:12 PM

Hi ssaraujo12 ^_^,


Sorry for the delay. Everyone is swamped. Do you still require help with this issue? If yes, then kindly reply to this post with a fresh set of log files and I would be glad to help you out :)


Have a nice day!


Regards,
Pranav

Thanks, Pranav!

 

I still do need some help. Here's the latest Sysnative logs.

I could not generate a new Perfmon log, it would stop responding. But I'm working on it, and I'll attach a new one here asap.

Attached Files



#5 ssaraujo12

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Posted 21 February 2017 - 11:10 AM

I have also managed to save this BSOD log, from the last time it occured.

Again, I'm not sure the Blue Screen is directly related to Windows not being able to restart.

Attached Files

  • Attached File  BSOD.txt   727bytes   3 downloads


#6 blueelvis

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Posted 21 February 2017 - 03:35 PM

Hi Alex!


I have analysed your dump files and below is the analysis =

 
**************************Sat Feb 18 06:52:58.650 2017 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\021717-9360-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64

Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600

System Uptime: 0 days 0:25:58.977

*** WARNING: Unable to verify timestamp for athurx.sys

*** ERROR: Module load completed but symbols could not be loaded for athurx.sys

Probably caused by : athurx.sys ( athurx+31361 )

BugCheck 1000007E, {ffffffffc0000005, fffff88009246361, fffff88008cc28e8, fffff88008cc2140}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88009246361, The address that the exception occurred at
Arg3: fffff88008cc28e8, Exception Record Address
Arg4: fffff88008cc2140, Context Record Address
PROCESS_NAME: System

BUGCHECK_STR: 0x7E

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

FAILURE_BUCKET_ID: X64_0x7E_athurx+31361

BIOS Version 2701

BIOS Release Date 03/24/2016

Manufacturer To be filled by O.E.M.

Baseboard Manufacturer ASUSTeK COMPUTER INC.

Product Name To be filled by O.E.M.

Baseboard Product M5A97 LE R2.0

ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
**************************Thu Feb 16 01:38:15.809 2017 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\021517-11622-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64

Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600

System Uptime: 1 days 21:39:04.120

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

BugCheck 7F, {8, 80050031, 406f8, fffff80002e0dd19}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)

Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff80002e0dd19
BUGCHECK_STR: 0x7f_8

PROCESS_NAME: System

FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BIOS Version 2701

BIOS Release Date 03/24/2016

Manufacturer To be filled by O.E.M.

Baseboard Manufacturer ASUSTeK COMPUTER INC.

Product Name To be filled by O.E.M.

Baseboard Product M5A97 LE R2.0

 

As per one of the dump files, the driver named "athurx.sys" was responsible for the crash. This driver is associated with your TP-Link Wireless USB Adapter.

We have found that these USB adapters sometimes just don't work properly with the system. A PCI or PCI-Express Wifi Adapter card is much more robust.

7: kd> lmvm athurx
Browse full module list
start             end                 module name
fffff880`0280e000 fffff880`029ec000   athurx     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\athurx.sys
    Image name: athurx.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Apr 20 15:37:45 2011 (4DAEB071)
    CheckSum:         001E1C78
    ImageSize:        001DE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As you can see, the timestamp of the driver dates back 6 years ago.


I would like you to remove/disconnect the TP-Link device physically from your system and see if the system behaves as you would expect it normally.

Let me know how it goes :)


Have a nice day!


Regards,
Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#7 ssaraujo12

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Posted 21 February 2017 - 03:59 PM

Hi Alex!


I have analysed your dump files and below is the analysis =

 
**************************Sat Feb 18 06:52:58.650 2017 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\021717-9360-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64

Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600

System Uptime: 0 days 0:25:58.977

*** WARNING: Unable to verify timestamp for athurx.sys

*** ERROR: Module load completed but symbols could not be loaded for athurx.sys

Probably caused by : athurx.sys ( athurx+31361 )

BugCheck 1000007E, {ffffffffc0000005, fffff88009246361, fffff88008cc28e8, fffff88008cc2140}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88009246361, The address that the exception occurred at
Arg3: fffff88008cc28e8, Exception Record Address
Arg4: fffff88008cc2140, Context Record Address
PROCESS_NAME: System

BUGCHECK_STR: 0x7E

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

FAILURE_BUCKET_ID: X64_0x7E_athurx+31361

BIOS Version 2701

BIOS Release Date 03/24/2016

Manufacturer To be filled by O.E.M.

Baseboard Manufacturer ASUSTeK COMPUTER INC.

Product Name To be filled by O.E.M.

Baseboard Product M5A97 LE R2.0

ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
**************************Thu Feb 16 01:38:15.809 2017 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\021517-11622-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64

Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600

System Uptime: 1 days 21:39:04.120

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

BugCheck 7F, {8, 80050031, 406f8, fffff80002e0dd19}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)

Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff80002e0dd19
BUGCHECK_STR: 0x7f_8

PROCESS_NAME: System

FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BIOS Version 2701

BIOS Release Date 03/24/2016

Manufacturer To be filled by O.E.M.

Baseboard Manufacturer ASUSTeK COMPUTER INC.

Product Name To be filled by O.E.M.

Baseboard Product M5A97 LE R2.0

 

As per one of the dump files, the driver named "athurx.sys" was responsible for the crash. This driver is associated with your TP-Link Wireless USB Adapter.

We have found that these USB adapters sometimes just don't work properly with the system. A PCI or PCI-Express Wifi Adapter card is much more robust.
 

7: kd> lmvm athurx
Browse full module list
start             end                 module name
fffff880`0280e000 fffff880`029ec000   athurx     (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\athurx.sys
    Image name: athurx.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Apr 20 15:37:45 2011 (4DAEB071)
    CheckSum:         001E1C78
    ImageSize:        001DE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As you can see, the timestamp of the driver dates back 6 years ago.


I would like you to remove/disconnect the TP-Link device physically from your system and see if the system behaves as you would expect it normally.

Let me know how it goes :)


Have a nice day!


Regards,
Pranav

 

 

Mr. Pranav, that is incredible!

 

I unplugged the device, and tried a restart. It worked!!

Is it that the driver is causing the system to hang?

Just out of curiosity: could this issue also affect available USB bandwidth for other devices?

I use an audio interface, and have been experiencing some latency issues after starting to use the Wifi adapter.

 

Thank you very, very much.

Alex



#8 blueelvis

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Posted 22 February 2017 - 05:32 AM

Mr. Pranav, that is incredible!

I unplugged the device, and tried a restart. It worked!!
Is it that the driver is causing the system to hang?
Just out of curiosity: could this issue also affect available USB bandwidth for other devices?
I use an audio interface, and have been experiencing some latency issues after starting to use the Wifi adapter.

Thank you very, very much.
Alex

Hi Alex!

Glad to hear that it worked!

Regarding the audio interface, it is very likely that the latency is being caused by the Wifi Adapter. Since you have physically disconnected the TP-Link adapter, you can check if you are experiencing any kind of audio lag.

Also, have you tried finding and installing a newer driver from TP-Link?
Support Link = http://www.tp-link.com/us/support/download-center

See if the newer driver helps. If you are not able to find the newer driver, please provide me with the specifications of the TP-Link device like Model number and I can try finding the driver for you.


Have a nice day!


Regards,
Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




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