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One of my hard drives has vanished


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#1 peterlonz

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Posted 08 February 2017 - 09:08 AM

This morning suddenly, I noticed that one Seagate 1Tb HD has apparently disappeared, at least it can't be seen in Win

Explorer & I can't access data on that drive in any way.

OS is Win 10

Gigabyte MB

All has gone quite well for some months now; until now that is.

I have one additional 2TB HD & a 256Gb SSD.

I have attempted recovery of the drives using Windows disc management, HD Tune, Mini Tool, & EaseUS partition recovery.

None are able to see the drive in question.

As I recall the drive was reporting OK "health".

MY Google searches have proved fruitless.

Greatly appreciate guidance to restore.

Thanks



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#2 Kilroy

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Posted 08 February 2017 - 10:06 AM

When this has happened to me in the past the cause is that drive has died.



#3 JohnC_21

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Posted 08 February 2017 - 10:19 AM

Is the drive detected in your UEFI/BIOS settings?

 

You say the drive is not listed in Explorer. Is it listed in Disk Management and if so is it shown as RAW or not initialized? I am assuming the drive is in a desktop. 



#4 MasterNe0

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Posted 08 February 2017 - 01:12 PM

you can try turning off your computer, check the cables and try unplugging and replugging them back it the drive that currently offline. If not, try moving the drive to another PC to see if it detected on another machine if you have one that has it.



#5 peterlonz

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Posted 08 February 2017 - 06:48 PM

Thanks for the several responses.

Answering some of the questions:

Yes it's a desktop PC.

I do not have another PC in which to transfer & test the drive (which I can't "see" & I am unsure if I can even ID it separately from the other functioning HD's.

The drive is not listed in Disc Management.

Have no clue about this: "Is the drive detected in your UEFI/BIOS settings?".

If that's important for diagnosis please advise how I should determine the answer.

 

Is this problem typical of a HD failure, I have had no reason to suspect performance deterioration leading up to this?



#6 JohnC_21

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Posted 08 February 2017 - 07:22 PM

What is the make and model of the computer or if custom the make and model of the MB. The UEFI/BIOS settings are accessed at boot by tapping a key. If the drive is not detected in the UEFI/BIOS settings it may be a bad cable or drive. Try changing the location of the red HDD data cable to a new SATA port. If you have never done this then have somebody you know who has done it do it for you. 



#7 peterlonz

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Posted 08 February 2017 - 08:17 PM

Thanks JohnC,

It was custom built, MB details on inaccessible HD.

Have done the key tapping before but I always forget which key to tap,( F8) I think.

I will experiment & advise.



#8 JohnC_21

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Posted 08 February 2017 - 09:07 PM

If you pull the side panel of the the computer you should be able to see the model number on the MB.

 

If you can boot to Windows you can also get the motherboard model with CPUz.

 

http://www.cpuid.com/softwares/cpu-z.html



#9 peterlonz

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Posted 08 February 2017 - 09:37 PM

JohnC,

 

Sometimes my own stupidity astounds me.

I have used Specky on & off for at least a year but did not think to mention that.

 

Here are the MB details reported by Specky which BTW does not see the missing HD either:

Motherboard
Manufacturer Gigabyte Technology Co. Ltd.
Model H97M-D3H (SOCKET 0)
Version x.x
Chipset Vendor Intel
Chipset Model Haswell
Chipset Revision 06
Southbridge Vendor Intel
Southbridge Model H97
Southbridge Revision 00
System Temperature 28 °C
BIOS
Brand American Megatrends Inc.
Version F4
Date 28/06/2014


#10 JohnC_21

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Posted 08 February 2017 - 09:49 PM

Here is your support page.

 

http://www.gigabyte.com/Motherboard/GA-H97M-D3H-rev-10#sp

 

The key to enter your UEFI/BIOS is Del. Tap it at boot.

 

Your Manual

 

http://download.gigabyte.asia/FileList/Manual/mb_manual_ga-z97m(h97m)-d3h_e.pdf


Edited by JohnC_21, 08 February 2017 - 09:49 PM.


#11 peterlonz

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Posted 08 February 2017 - 11:27 PM

JohnC, - Thanks, procedure noted.

 

Accessed the UEFI/BIOS & observe the drives shown are the same as in Disc Management & as reported by Specky:

One optical CD/DVDW drive

One Toshiba 2TB HD

One Seagate 1TB HD

One Sandisc 256 MB SSD

Missing: One Seagate 1TB HD

 

Seems a bit unlikely that a cable would suddenly fail so I suspect the HD is toast, but is this typical of a HD failure?

Also what are the chances of data recovery if it is removed?



#12 JohnC_21

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Posted 09 February 2017 - 08:42 AM

Usually when a drive fails it is still detected unless it's a catastrophic failure. You can try changing the cable to a different port or use a USB adapter/enclosure and attach it to another computer for verification. If the other computer has the space for another hard drive you can install it it but I would use a different data cable just to eliminate a bad cable.



#13 peterlonz

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Posted 09 February 2017 - 09:06 AM

JohnC

 

Thanks, at this stage I will resort to using an expert who will probably do exactly what you suggest.

allow a few days & I will report back on the outcome.






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