Hello community. I wanted to send files from my old droid phone to new phone. jihosoft cell phone file transfer program did not perform as I had hoped so I proceeded to do an uninstall and was given the error 5 access denied. I then attempted to update my avira antivirus and was stopped in my tracks when I was not shown my administrator user password window but rather an administrator's password window of two of my laptops other users asking for either one or both of their passwords.
I then tried to do a scan with avira and zero response from the request. I scanned with MBAM -- two days previous MBAM had found and quarantined what it stated was a malicious program and 9 other threats -- and it scanned without issue. I then tried an update of MBAM and the aforementioned error of permission to change my operating system with the two rarely used users appeared again. If ever assigned, I have completely forgotten the passwords of those other users and moreover I was not utilizing either of those users' profiles transacting said MBAM update. I was working, and have been for more than a year, utilizing a third user profile.
I am quite fearful that the jihosoft may not be the complete problem since a received a blue screen warning with error messages a couple of weeks previous. Any help of assistance would be greatly appreciated.